sailingman22
TUG Member
I was making reservations for elderly friends for a flight to Las Vegas. The confirmation email for the reseervations could not be opened that evening so I waited until the next morning and called United who informed me that there was a difference in the departure times and I needed to call Travleociy to make a change. I called Travelocity " support customer" in Bombay, India and was told that they would change the ticket for a change fee plus change in ticket price. The change fee amount was $486.16 when the original ticket price was $417.00. The original price was still available 17hrs later but still charge the higher fee stating that the flight I see available on line is not available when makeing a change to a reservation. My wife had to leave for work and paid the fee under protest. They offered to change the reservation back to the original flight for another $486.16.
This is a long story speaking with numerous support people in India and finally sending a email to support in the US with no response. If you choose to use any of the discount search engine companies, be aware that any changes will not be $100. That the airlines charges but may be a much higher cost. Google: Travelocity complaints
I will never purchase anything from Travelocity website again. Customer service is in the Indian language, non-existant, unethical, and rude.
This is a long story speaking with numerous support people in India and finally sending a email to support in the US with no response. If you choose to use any of the discount search engine companies, be aware that any changes will not be $100. That the airlines charges but may be a much higher cost. Google: Travelocity complaints
I will never purchase anything from Travelocity website again. Customer service is in the Indian language, non-existant, unethical, and rude.