petestan
newbie
Hi Tug BBS users -- I am in need of your collective wisdom. My family and I vacationed in Cabo San Lucas this past August and bought a 2 week TS at the Grand Mayan Resort (Mayan Regency level). While we are ok with this purchase as we expected to use the TS every other year and rent it out the in-between years, we are concerned because we have contacted the rental agency recommended by GM, which is based in Flordia (Royal Marketing Inc)and although they have charged our credit card the $300 up front fee, they have done nothing towards renting the unit. Based on on-line research, we know understand why as we have discovered that RMI is an unethical company in that they take your money and do not perform any services. We are within the 90 cc dispute period so we would expect to get our money back. However, we are concerned that our use of the TS might likewise be in peril b/c this incident has left us with a bad taste and are concerned that GM will not honor the TS contract.
4 questions if I may---
(1) what has been your experience with Groupo Mayan as a resort operator -- that is, is it a good experience, will GM honor the TS contract ? Or are we facing a potentially negative situation ?
(2) what are your experiences with the Exchange companies promoted by GM - that being, FSX, HSI and RCI? will they honor the GM TS exchange on a fair basis?
(3) Since we are within the 90 cc dispute period, what would be the ramnifications if we were to dispute the entire credit card charges ? Does GM have their money and our dispute would essentially be with cc issuing company (e.g, VISA)? Would our credit rating take a hit ?
(4) Who do you recomend that we work with to rent out our unit ?
thanks
4 questions if I may---
(1) what has been your experience with Groupo Mayan as a resort operator -- that is, is it a good experience, will GM honor the TS contract ? Or are we facing a potentially negative situation ?
(2) what are your experiences with the Exchange companies promoted by GM - that being, FSX, HSI and RCI? will they honor the GM TS exchange on a fair basis?
(3) Since we are within the 90 cc dispute period, what would be the ramnifications if we were to dispute the entire credit card charges ? Does GM have their money and our dispute would essentially be with cc issuing company (e.g, VISA)? Would our credit rating take a hit ?
(4) Who do you recomend that we work with to rent out our unit ?
thanks