Yes, they DID deposit the event week. I would have done it online but I wanted to exchange both sides seperately so I needed to have 2 reservation numbers.
They started with depositing 2 SBP weeks 40/41 2008. When I called to have that changed, they told me that "I needed to be specific" - according to their notes, I had not requested the event week.
Well actually I had done just that during the phone call - not once, not twice, but at least 5 times(!).
Then the next reason they gave me was that I did not own a fixed unit.
Then the reason of "we don't deposit event weeks" - "ooh you are not in the system, please let me place you on hold, and I will get someone who can help you with that.
Then I had someone telling me that I could not get 2 reservation numbers for that event week.
Finally today, they did deposit what I wanted.
My 2008 week is fine now - no problems here anymore.
BUT - then I went to my II account.
There I can now see the 2 deposited weeks and the 2009 week "still available for deposit".
This 2009 week did show earlier in the account as the week 52, but now it shows as a floating week.
So I called II - they told me to call Starwood.
Just called Starwood.
The reasons they gave me why this ownership week should be "float" in II and not the fixed week:
1. "you have a floating week" - (me: "I do have an event week, as stated in my contract" - SVO: "oh yes, I can see that now, would you please hold...?")
2. "you have floating unit" - Ok, the unit in contract is for deeded purposes
3. "you are not allowed to deposit this week yourself - ????
4. "you just have to ask to have your event week deposited - no problem but you have to ask!" (Yes I know. I did. At least 10 times or so.)
5. "you have to have a personal private II account, and pay for it yourself
(Me: THIS IS MY PRIVATE ACCOUNT, FOR WHICH I AM PAYING MYSELF!)
6."This week is voluntary - you should have done it your self"
(Tried to do this, did not work and your colleague said that I could not do it myself")
7."You do not own an event week, but a float week" - (Me: Heard that before - and yes it is an event week!)
8."There is no difference between an event week and fixed week" (So why did you have to change this?)
9. We can't see in your II account and can't even deposit in your private account
(Me: Well, that just happened, 2 weeks deposited in my private II account...by Starwood...)
Still glad with the PFL/5* - But I am soooooo done with SVN!