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[MERGED] New Wyndham payment portal announcement - discussion - reported issues thread

HitchHiker71

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For anyone who didn’t already receive the email announcement today:

"Get Ready For Easy Payments In A New Online Portal." Some of the new features you can look forward to include:

A new customer portal with several 24/7 self-service features.

• Enroll in Auto-Pay.

• Schedule and make payments.

• View balances, statements and transactions.

• Add payment options to your virtual wallet.

• Get notifications when payments are processed.

• Access financial information for all accounts in one place. https://clubwyndham.wyndhamdestinations.com/us/en/resorts/resort-news/paymentus

360a762460eb65841282bb87aabae20a.jpg

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One item worth noting from the website link regarding the credit reporting elements:

d87d8c50ba18afe62359f635e1d269d1.jpg


If I’m reading this announcement correctly - the new Paymentus third party billing website will finally support both MFs and loans for all accounts in one centralized place.


Sent from my iPhone using Tapatalk
 
Last edited:

northovr

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will this work for Fixed weeks owners too?
Daniel
 

bryjake

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Very happy. They promised this last year and it is delivered
 
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Great news. As a newbie, this was the main part of the website that seemed in need of an update.
 

r4rab

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It's unclear to me if those already enrolled in auto pay for their MFs will need to do anything or if they will migrate them to the new system automatically.
 

HitchHiker71

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It's unclear to me if those already enrolled in auto pay for their MFs will need to do anything or if they will migrate them to the new system automatically.

This is answered under the FAQs section, screenshot for ease of reference:

1658498068891.png
 
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I wonder what they mean by a valid email? I have verified my email many times, yet I frequently do not receive emails. I hear about them through TUG.
 

chapjim

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I can wait but I can't hardly!
 

rickandcindy23

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We will soon see. I am already enrolled, have been for years and pretty much expect this to be a fail, like Wyndham's other changes. We will likely get late fees because we didn't enroll.
 

jhoug

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They sent this notice to my old email and not the one I currently have on file on my account, so it made me wonder if it was a scam.
My reservation confirmations were not making it to the old email.
 

paxsarah

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They sent this notice to my old email and not the one I currently have on file on my account, so it made me wonder if it was a scam.
My reservation confirmations were not making it to the old email.
The problem is there are two email addresses in your Wyndham account, and only one of them is user-updatable online. The one associated with your individual owner account (and each owner with a separate login would have their own) can be updated online. This one tends to be where reservation confirmations go. It’s found in the “Account Profile” tab near the top.

The second email address is the point of contact email address and can only be changed by Wyndham. This is found in the “My Ownership” tab aaalllll the way at the bottom. “Official” mailings tend to go to this one, like new policy announcements, etc.
 

Sandi Bo

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I, for one, am excited to see we are getting this new financial system and the features advertised (which you gotta believe it's gonna be good, right, it's a well known 3rd party system).

As of now, it is not available, even though you can see the link under the Ownership tab - you can't register yet. I called in (because I do need some financial info at the moment) and nothing is available to anyone right now (no financial data, can't make payments, etc). They are hoping it's up by Monday or Tuesday. There is a direct number - 888-739-4016 you can call for updates.
 

b2bailey

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I just tried to make my monthly maintenance fee payment. I tried to access new portal, received various 'no can do' messages. Tried the method to pay without log-in. Was surprised when asked for my Birthdate -- thinking Wyndham doesn't have that on file. Sure enough, error message said "Unable to match account number and birthdate.

Anyone had success using new payment system?
 

raygo123

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For what? Changing a date on an expired CC! They need an app

Sent from my T906 using Tapatalk
 

HitchHiker71

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For what? Changing a date on an expired CC! They need an app

Sent from my T906 using Tapatalk

PaymentUS has mobile apps:


Whether these apps will specifically work with Wyndham's implementation of PaymentUS I don't know - but I'd assume since Wyndham is leveraging a third party service here - that if the app itself supports third party integrations that it could be used to manage your Wyndham payments.
 

Sandi Bo

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For what? Changing a date on an expired CC! They need an app

Sent from my T906 using Tapatalk
I'll probably get in trouble trying to recall from memory, I thought I read it's the same system that Amazon uses. I'm looking forward to being able to see more details around our payment history. The people in finance have to look in multiple systems, logout, login elsewhere, and may or may not be accurate. Looking forward to seeing the new system, hopefully my dreams are not dashed. If you are on autopay, you cannot make a one time payment. Sounds like that will be easy peasy with the new system.
 

HitchHiker71

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OK, so I just tried using this service for the first time. I didn't get very far, so I'm looking for a few brave souls to try this out and see if you experience the same issues. I followed the steps in the email I received as follows:

1660251674508.png


So I clicked on the Frist Time User? link. I filled out the three fields (email, member ID, zip code). I received the following response:

1660251732946.png


I had never tried this previously, so this response was confusing. I then backed out via the "Close" button and tried to login using my existing Wyndham creds - no dice. I then decided to try the "Forgot your password?" link, and received the following response:

1660251917749.png


So right out of the date - I cannot create a profile - and I cannot reset my password online. I'm pretty much dead in the water. I'm already escalating this to Wyndham - but figured I'd post here to see how far any of my other TUGGERs have gotten...
 

keno999

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OK, so I just tried using this service for the first time. I didn't get very far, so I'm looking for a few brave souls to try this out and see if you experience the same issues. I followed the steps in the email I received as follows:

View attachment 62246

So I clicked on the Frist Time User? link. I filled out the three fields (email, member ID, zip code). I received the following response:

View attachment 62247

I had never tried this previously, so this response was confusing. I then backed out via the "Close" button and tried to login using my existing Wyndham creds - no dice. I then decided to try the "Forgot your password?" link, and received the following response:

View attachment 62249

So right out of the date - I cannot create a profile - and I cannot reset my password online. I'm pretty much dead in the water. I'm already escalating this to Wyndham - but figured I'd post here to see how far any of my other TUGGERs have gotten...
I tried a couple of days ago - same results.
 

HitchHiker71

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OK, for those of you who experience problems with the new PaymentUS portal setup - please contact Wyndham Consumer Finance at 800-251-8736, and have your member ID and other account validation info handy of course.

I had to have my password manually reset by this helpdesk specifically. I'm up and running now and able to access the new finance portal.

Don't call Wyndham Owner Care - or if you do - ask to be transferred to the Consumer Finance helpdesk.
 

paxsarah

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I tried a couple of days ago - same results.
The same for me when I tried yesterday.

I guess the more pertinent question is: Has anyone not gotten this result from the website? Is it working for anyone (without having had to call)?
 

Cyrus24

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I'm getting the same results. Big question, if I do nothing, will they autopay at then end of the month as they do every month? Or, must I actually call and go through the painful exercise of getting set up to do something that should have been done automatically? Typical Wyndham. Can't get anything right.
 

HitchHiker71

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I'm getting the same results. Big question, if I do nothing, will they autopay at then end of the month as they do every month? Or, must I actually call and go through the painful exercise of getting set up to do something that should have been done automatically? Typical Wyndham. Can't get anything right.

From what I can see in the portal, and from what the email states, if you had autopay already set up, you don't have to change anything. Though I now have access to the paymentus portal - I have made no changes to anything - nor do I plan to unless it becomes necessary.

1660269719195.png
 

Sandi Bo

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I had tried Saturday, July 30th, as you could see the link on the ownership tab (see post 1). Earlier in the week the ownership tab wasn't available. I called (and reported here) what the VC's told me (they couldn't see the old system or the new yet either, ownership information was not available to anyone, I also read on FB (so it must be true) that people were not able to make payments.

On maybe Tuesday, I could see the link and tried to register and experienced what you posted in post 6. Figured it wasn't ready yet.

Silly me, thought maybe they would announce when it's ready. Kind of like cancelling a reservation and waiting for it to show up again in the system. We should be should be used to this by now (waiting, wondering, try/try again). Design by Wyndham.

This is what I get now: I have to use my 5 digit zip code and the email address on my account or it will say invalid answer.

1660275407393.png


I never set up a password. If I try to forgotten password, I get this (no instruction as to who to contact):
1660276483821.png


Guess I'll try to call in the next few days. Funny they gave you different instruction @hitchhiker as to who to contact. In my original post, I have a phone number they gave me. Honestly, my autopay won't come out til August 29th. Rather than wait on the phone for hours I may wait a few more days. You think everyone is going to has to call? Has anyone been able to access without running into issues?
 
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