I still think that for those of us who do all our own searching and booking online, not involving an RCI councilor at all, should get a big break on the fees.
Could not agree more! I can't speak for II (haven't used it yet), but RCI is like a legacy company made to work on the phone that has limped along and not truly faced competition from a digital innovator. I COMPLETELY manage my OGSs online, yet they call me at least once a day every day that I have an OGS matching. I can opt out of them calling me altogether, but haven't. I am sure they have had tremendous overhead costs dealing with things on the phone during COVID that they were systemically incapable of managing electronically.
I am not anti-RCI. They give me value or I would not use them. I just wish they faced a little more competition and were forced to be more sensitive to pricing. I would really like to see the merged HGVC-DRI launch an exchange for the modern era OR see a new entrant ... something like SFX deciding they were going to digitize and scale up.