TravelTime
TUG Member
- Joined
- Mar 20, 2018
- Messages
- 8,093
- Reaction score
- 6,460
- Points
- 499
- Location
- California
- Resorts Owned
- All Resale: MVC DPs, Marriott Ko Olina, Marriott Marbella, WKOVR-N, Four Seasons Aviara
I just need to rant. I am getting the worst customer service from Marriott. I have been calling and emailing and no one helps.
My account is still at the wrong Rewards level and should be Platinum Premiere. They are not giving me the Marriott Rewards points bonus of 5x points for Marriott purchases on my Marriott credit card.
I stayed at a Marriott hotel this week and checked out early after I had already paid in full and then I paid for a new plane ticket home. I was so frustrated with the bad customer service at Marriott that I was willing to pay them so I could get out of there.
Last year, I was super impressed with Marriott and Marriott Vacation Club. Since the merger and purchasing more points from Spain, my account and the service has gone downhill.
I wish I had stayed at Executive level and not purchased anything from Marriott during their merger and this transition time.
Also, I must say as a timeshare owner with various systems (not just Marriott), I am disappointed with the timeshare industry and the various players such as developers, resale agents and rental agencies. I can see why it has a bad reputation. I have encountered many unethical players in this industry and not just the timeshare companies.
At every step of the way, if I am not constantly monitoring what is happening, it seems like something goes wrong. This is becoming exhausting. I am almost ready to dump all my timeshares and go back to staying in hotels and taking cruises and paying retail prices on Expedia so as to avoid anything to do with timeshares or timeshare people.
Oh, and I forgot to mention how frustrating it can be to stay at a timeshare and be harassed to try to get me into a sales presentation. I usually say no and do not attend sales presentations but they keep bugging me to go. It is so uncomfortable to walk through the lobby at some of these places. It is worse if you exchange in because then they really bug you.
Sorry, my rant of the day after many troubles this week with my various timeshares.
I think new timeshare owners really need to be educated before purchasing, even on the resale market. I do not think I was a good prospect for owning timeshares after my experiences in the past year.
I am not purchasing anything else related to timeshares. The frustration is not worth it, even if there is long term cost savings and more space in the rooms. I will just use what I have and make the best of it now, rather than lose all my money.
My account is still at the wrong Rewards level and should be Platinum Premiere. They are not giving me the Marriott Rewards points bonus of 5x points for Marriott purchases on my Marriott credit card.
I stayed at a Marriott hotel this week and checked out early after I had already paid in full and then I paid for a new plane ticket home. I was so frustrated with the bad customer service at Marriott that I was willing to pay them so I could get out of there.
Last year, I was super impressed with Marriott and Marriott Vacation Club. Since the merger and purchasing more points from Spain, my account and the service has gone downhill.
I wish I had stayed at Executive level and not purchased anything from Marriott during their merger and this transition time.
Also, I must say as a timeshare owner with various systems (not just Marriott), I am disappointed with the timeshare industry and the various players such as developers, resale agents and rental agencies. I can see why it has a bad reputation. I have encountered many unethical players in this industry and not just the timeshare companies.
At every step of the way, if I am not constantly monitoring what is happening, it seems like something goes wrong. This is becoming exhausting. I am almost ready to dump all my timeshares and go back to staying in hotels and taking cruises and paying retail prices on Expedia so as to avoid anything to do with timeshares or timeshare people.
Oh, and I forgot to mention how frustrating it can be to stay at a timeshare and be harassed to try to get me into a sales presentation. I usually say no and do not attend sales presentations but they keep bugging me to go. It is so uncomfortable to walk through the lobby at some of these places. It is worse if you exchange in because then they really bug you.
Sorry, my rant of the day after many troubles this week with my various timeshares.
I think new timeshare owners really need to be educated before purchasing, even on the resale market. I do not think I was a good prospect for owning timeshares after my experiences in the past year.
I am not purchasing anything else related to timeshares. The frustration is not worth it, even if there is long term cost savings and more space in the rooms. I will just use what I have and make the best of it now, rather than lose all my money.