Tyles Davenport
newbie
- Joined
- Aug 7, 2017
- Messages
- 17
- Reaction score
- 5
- Points
- 13
- Resorts Owned
- Panama City
Yesterday I went on line to book a unit and a 1 bedroom suite and a 4 bedroom unit showed. I thought, boy my lucky day. Clicked on book the 1 BR and "congratulations an upgrade is available" popped up. I clicked on the 4BR and book. Then a red warning appears "this unit is no longer available." So, I collapsed the reservation to get out of the reservation and went back to check the inventory and both units were still there, so I tried to book it again and got the same results.
Not giving up, I called the PR reservation center and she saw the same thing and asked if I wanted the upgrade, we both laughed and I of course said yes. She tried to get the upgrade three times and said she got an error message and was unable to book the unit. So I went ahead and booked the 1 BR and put in the automatic upgrade. She said she would call tech and see if they could do anything, and I thought yea sure I know how that will turn out.
After I booked the unit I went back on line and there sits the 4 BR unit and it remained there for about 2 hours or so until someone finally took it.
How many ways can I say I hate this new system. Under the old system I would have secured that upgrade in a couple seconds!
Not giving up, I called the PR reservation center and she saw the same thing and asked if I wanted the upgrade, we both laughed and I of course said yes. She tried to get the upgrade three times and said she got an error message and was unable to book the unit. So I went ahead and booked the 1 BR and put in the automatic upgrade. She said she would call tech and see if they could do anything, and I thought yea sure I know how that will turn out.
After I booked the unit I went back on line and there sits the 4 BR unit and it remained there for about 2 hours or so until someone finally took it.
How many ways can I say I hate this new system. Under the old system I would have secured that upgrade in a couple seconds!