# Your Opinions on DAE's NEW Website



## bigeyes1 (Oct 26, 2018)

If you haven't been to DAE USA lately, they now have a new look and done a MAJOR update to their website. I have my own opinons, which DAE knows, but I'm curious in what YOU think of their new website. Do you like it?


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## WinniWoman (Oct 26, 2018)

Well so far I don't like the fact that you have to sign in to do a search because I always forget my sign in info.


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## tschwa2 (Oct 26, 2018)

I don't think it is any worse than the old one was.  Since they have so little inventory it is annoying that I cant search all of USA for June-August without having to search region by region with many regions having nothing available and some having only 1 or 2 resorts.


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## regatta333 (Oct 26, 2018)

I liked the old website much better because you could more readily scroll through the options and the newer inventory was highlighted.
I'm not sure why they think that this is an improvement.


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## bluehende (Oct 26, 2018)

Not a fan.  I would not give them a week with the inventory they have.  I liked being able to see all last minute stuff at once on one page.  

One observation is it seems a lot of non prime rci weeks have shown up for exchange and not last minute.  It is also hard to tell but it seems like the last minute stuff is more expensive.


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## bigeyes1 (Oct 26, 2018)

Thank you all for commenting. I have told DAE the very things you are all expressing. I do NOT like their search format... at all.  I even sent them an email and told them to change it back or to add the "ALL" option. I did not like having to select certain areas. I wanted to see ALL areas, in case I see something else I might be interested in. 

Anyway, I wanted to see what others thought and see if it was just me who didn't like it and perhaps point out the "positive" things about the new website. Thank goodness, I am not the only one who doesn't like it.


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## Tacoma (Oct 26, 2018)

I also don't like that you have to search region by region. Too time consuming as a teacher I know the exact week(s) I can go I do not have time to search every region. Definitely not an improvement for me. Will not check it very often.


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## ChloeDAE (Oct 27, 2018)

Hi everyone,
I hope it is ok to reply here. My name is Chloe and I am the Global Marketing Manager for DAE.

I want to firstly say thank you for taking the time to explore the new site and for sharing your thoughts on the new experience. 

The new daelive.com was developed after listening to much feedback from our members all over the globe, over the past few years. We appreciate that a big change like this can be a bit of a shock and take a while to get used to. We are committed to helping our members quickly find the easiest way to complete their favourite transactions on the new website and we will be taking on board all your feedback for future upgrades to the site.  We do have a comprehensive user guide available to you to help navigate the new site, please let me know if I can share one with you via email or Facebook.

Please don't hesitate to be in touch with us if you have further feedback or if we can help you to plan your next vacation adventure. 

Happy exchanging,
Chloe Green
Global Marketing Manager - DAE


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## Larry M (Oct 27, 2018)

I'm traveling and my userID*/password are at home so I cannot check the new DAE site, but I'm guessing they didn't make the change I've requested several times. I requested a search for amenities. Suppose someone didn't care where they travelled to, but wanted to play golf or snorkel, hike, or ride horseback. A single search (not regions) for the particular amenity would be ideal.

They weren't interested in providing it.

*Whoever heard of an assigned UserID, anyway?


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## Ane (Oct 27, 2018)

I really don’t care for the new DAE site. I liked being able to search a region by specific state...I don’t want to have to look at Missouri and Arkansas resorts when I really want to go to Tennessee, for example. Too much of my time is wasted!  I do hope DAE will reconsider their format.


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## dandjane1 (Oct 27, 2018)

*Okay, this newbie needs to know - what is DAE???
Not one post spelled it out.
Thanks.*


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## ChloeDAE (Oct 27, 2018)

Larry M said:


> I'm traveling and my userID*/password are at home so I cannot check the new DAE site, but I'm guessing they didn't make the change I've requested several times. I requested a search for amenities. Suppose someone didn't care where they travelled to, but wanted to play golf or snorkel, hike, or ride horseback. A single search (not regions) for the particular amenity would be ideal.
> 
> They weren't interested in providing it.
> 
> *Whoever heard of an assigned UserID, anyway?


Hi Larry, we have actually introduced a new section where you can search "Collections" for exactly this purpose. When you get home and have a chance to play around in the new site head to the "Destinations" section and scroll to the bottom of the page to see the current collections available. I have made a note to check whether golf is there as a collection for US members and to get the office to help me identify some appropriate resorts if not.
Thanks!
Chloe


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## ChloeDAE (Oct 27, 2018)

Hi


dandjane1 said:


> *Okay, this newbie needs to know - what is DAE???
> Not one post spelled it out.
> Thanks.*


Hi there,
You may have heard of us referred to as Dial An Exchange? We are a Timeshare Exchange company with free memberships and a whole bunch of other great benefits. 
Hope that helps!
Chloe 
Global Marketing Manager- DAE


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## regatta333 (Oct 27, 2018)

Chloe,
I have been a DAE member for over 10 years.  I have consistently provided feedback regarding the availability of exchanges to Europe and the fact that European inventory is kept separate and made available first to European members.  Although I've gotten many assurances from Donita and then Fermin that efforts were being made to better share the inventory across all the members, this has never happened.  I feel like the efforts directed at improving a website that was not broken would have been better directed at this endeavor.  This website is not an improvement in my opinion.  It makes it much more difficult for me to search and to differentiate the new additions to inventory, which was apparent in the past.

I have also noticed that since the RCI acquisition of DAE, the inventory in the only European region (Italy) that I frequently saw has completely disappeared and the site has been flooded by the same type of non-prime, sell off inventory that I typically find in RCI.  Quite honestly, I will be hard pressed to find a reason to renew my gold membership when it expires in a few months.


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## ausman (Oct 27, 2018)

Chloe,

Since this has turned into a feedback thread I would echo regatta333's comments as to the European inventory not being integrated. In fact yesterday I found a Costs del Sol unit on the UK site that I would have liked but was unavailable on the US site even though I have had a request in for the same. Consequently I have never utilised a daelive exchange and find it hard to recommend to others.


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## ChloeDAE (Oct 29, 2018)

regatta333 said:


> Chloe,
> I have been a DAE member for over 10 years.  I have consistently provided feedback regarding the availability of exchanges to Europe and the fact that European inventory is kept separate and made available first to European members.  Although I've gotten many assurances from Donita and then Fermin that efforts were being made to better share the inventory across all the members, this has never happened.  I feel like the efforts directed at improving a website that was not broken would have been better directed at this endeavor.  This website is not an improvement in my opinion.  It makes it much more difficult for me to search and to differentiate the new additions to inventory, which was apparent in the past.
> 
> I have also noticed that since the RCI acquisition of DAE, the inventory in the only European region (Italy) that I frequently saw has completely disappeared and the site has been flooded by the same type of non-prime, sell off inventory that I typically find in RCI.  Quite honestly, I will be hard pressed to find a reason to renew my gold membership when it expires in a few months.


Hi Regatta333,
Thanks for sharing these thoughts with me. I will echo the feedback you have received from Donita & Fermin; we are working hard to improve the sharing of all inventory between regions and members and we will continue to do so, with a particular focus on the UK & Europe, in the coming months. 
One of the reasons this website transformation was such a huge project was that we also transitioned to an all new exchange management system, designed specifically to improve the areas of concern that you are sharing.
While we continue to work on the integration of our European inventory, I would recommend placing a request into the system, as a huge proportion of our exchanges are completed via match request.
I hope that helps!
Chloe


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## ChloeDAE (Oct 29, 2018)

basham said:


> Chloe,
> 
> Since this has turned into a feedback thread I would echo regatta333's comments as to the European inventory not being integrated. In fact yesterday I found a Costs del Sol unit on the UK site that I would have liked but was unavailable on the US site even though I have had a request in for the same. Consequently I have never utilised a daelive exchange and find it hard to recommend to others.


Hi Mark,
This sounds like a pretty specific frustration we would like to look into in more detail. I can see availability in Costa del Sol but without knowing the specific date/resort I can't shed much light on this particular frustration you have I am afraid. If you would like to chat more about this, outside of this thread, I would be more than happy to see what is going on and ensure your request is in the system so we can match it appropriately. Feel free to send me an email and I will chase up with the team in your local office.
As I mentioned in my reply to Regata333, we are working on better integration and we hope to continue to improve the experience for all of our members across the globe.
Thanks again,
Chloe


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## regatta333 (Oct 29, 2018)

ChloeDAE said:


> Hi Regatta333,
> Thanks for sharing these thoughts with me. I will echo the feedback you have received from Donita & Fermin; we are working hard to improve the sharing of all inventory between regions and members and we will continue to do so, with a particular focus on the UK & Europe, in the coming months.
> One of the reasons this website transformation was such a huge project was that we also transitioned to an all new exchange management system, designed specifically to improve the areas of concern that you are sharing.
> While we continue to work on the integration of our European inventory, I would recommend placing a request into the system, as a huge proportion of our exchanges are completed via match request.
> ...



Chloe,
I have had requests for European resorts that have gone unfulfilled for years, despite having pretty broad parameters.  I will go so far as to say that I have NEVER had a match on a European resort request.  In the old version website, where you could see what European inventory had been recently booked, I would frequently see the "Sold" banner attached to inventory for which I had had ongoing requests, but had been snagged by European members because they had priority, even though my search request had been initiated first.  

In all the years since I first provided feedback about this shortcoming, I have failed to notice any improvement.  I used to be able to at least sometimes get US inventory matches.  Since the RCI acquisition, even this has now deteriorated significantly.  I no longer see ANY inventory for Hawaii, except for rentals--the RCI modus operandi.  I despair of getting any matches for even my US search requests.

There has not been a single poster who has found the new website to be an improvement over the old.  It is now completely frustrating to be able to have to put in specific regions in dates (and to only be able to put in a 6-month date range).  It has made searching much less efficient and completely frustrating.  Quite honestly, I see very little difference between your inventory and what is available through RCI, and do not see why it would have been worth the effort to develop these website "improvements", when you could have just rolled your inventory over to RCI and their website.


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## travel maniac (Oct 30, 2018)

I've been a GOLD member with DAE for a while. I also DON'T like the new website, especially the removal of the search for all resorts within one location.

I've been happy with the availability of units in my preferred location. However, for the past few years, the service has gone down considerably - it's very difficult to get hold of someone (there is a standard voicemail that says we are experiencing a high call volume), and if you do, they're not that helpful. I'll most probably NOT renew the GOLD membership going forward.


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## bigeyes1 (Oct 31, 2018)

I am also a DAE Gold member.  It is highly unlikely I will be renewing my Gold membership. I was debating on this decision for a while now because DAE has not been able to match hardly any of my search requests.   Now with this new website, I am leaning more towards of nixing DAE altogether. Don't get me wrong. The website looks neat and clean. I just do not like the search format. Why are we not able to search "All" regions at the same time anymore? It is extremely time consuming to have to keep going back to search different areas. Why the 6 months search limit? Are gold members still seeing new inventory 2 weeks prior to it being released to the free members? As it stands now, I am hardly seeing ANY inventory at all. 

NEW WEBSITE = MAJOR DISAPPOINTMENT


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## cerralee (Nov 1, 2018)

Yesterday while trying to navigate the website, I was befuddled by the choices given for Oahu Hawaii.  It had three different subsets that I never heard of.  I gave up and a customer rep put in the request.  When I checked under my account it was listed as Honolulu.  That wasn't even an option when I tried to set it up myself.  Today it looks like the areas under each region are gone.  Looking at the available inventory it looks like a huge chunk of RCI last call inventory.  I hope that good stuff is still sometimes available.  All the prices have risen. The good specials that they used to have like two for ones are probably not going to be as often or if any.  This time of year I always looked for the specials before depositing and had really good exchanges in the past.  I think that is gone.  I also enjoyed looking at the sold listings.  It at least let me know what I had missed out on.


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## travel maniac (Nov 1, 2018)

bigeyes1 said:


> I am also a DAE Gold member.  It is highly unlikely I will be renewing my Gold membership. I was debating on this decision for a while now because DAE has not been able to match hardly any of my search requests.   Now with this new website, I am leaning more towards of nixing DAE altogether. Don't get me wrong. The website looks neat and clean. I just do not like the search format. Why are we not able to search "All" regions at the same time anymore? It is extremely time consuming to have to keep going back to search different areas. *Why the 6 months search limit*? Are gold members still seeing new inventory 2 weeks prior to it being released to the free members? As it stands now, I am hardly seeing ANY inventory at all.
> 
> NEW WEBSITE = MAJOR DISAPPOINTMENT



Some great points!

As for the 6 months search limit, it's only when you start searching first. After the first search, press "edit search" and voila, it lets you change the date range to greater than 6 months! A little strange but it worked for me. I actually like the "edit search" function. Having said that, can't agree more that overall the new website is a major disappointment.


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## eschjw (Nov 1, 2018)

There are several new features that I like. The date range search range feature is a welcome addition and the graphics are nice and clean. The ability to see exchanges, bonus, rental and DAE Option weeks all on one search is nice. Also appreciated is the ability to exclude inclusive resorts. I did notice the collections feature and the ability to move beyond 6 months after editing the initial search. Why have the date limit on the first search?

Here are a few things that I would like to see improved.

1. When choosing areas to search, the new interface forces you to click on a single area and drill down. If area boxes could be checked instead then multiple areas could be searched at the same time. Please get away from only using click and drill down as your main way of site navigation.
2. Add an *all* check box on all appropriate pages.
3. The search areas for the US have changed and some of the states have moved around in the areas. I have had to hunt but I have finally figured it out.
4. I would really like the ability to search a country by: all, an area(s) or a finer grain subdivision such as a state(s). But PLEASE implement this as a check box and not as a drill down feature.
5. I miss seeing the sold inventory because most requests are filled prior to listing on the site. If you don't list sold then I don't even know that these resorts have been available and may be available in the future.
6. What in the world is the sort order for the results page?

Is there still a 2 week hold on inventory before it becomes available for non gold members? I do not see that distinction any more. That's all for now and I hope you set a goal of continuous improvement for your site.

PS: tell Bonnie I said hi and thanks for her help on filling my requests. Joe


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## tseebach (Nov 4, 2018)

I agree with @eschjw that there are some helpful new features, especially being able to exclude all-inclusive resorts and selecting by date range. Since I had traded into Mexico a few times, it is great to be able exclude all-inclusives as they made up about 90% of the availability in some parts of Mexico which made it harder to find the non-all-inclusives.

I also disagree with some of the negative posts about DAE in 2018. Inventory was very low, but seems to have gotten better. I've had good success over the last 20 years getting trades through them including two in the last 7 months. Both were from a deposit one week and get two weeks promotion from about 3 years ago. I had a match came through for an April 2018 ski week at Whistler that I had been requesting for a couple years. Not only did we have great snow, but our week included the start of the World Ski and Snowboard Festival that had free concerts and other events. Yesterday, I returned from a week at Cachet Beach, formerly Cabo Villas Beach Resort, that is in the middle of Medano Beach and next to Hacienda where condos are $2-5M. Since we traded in, we did not get much of a view (although I saw worse units), but we did get a huge 1 bedroom with 2 very nice bathrooms and a large outdoor space with seating for about 20 people next to the adult pool.

I had not had problems contacting DAE and they have been contacting me to offer weeks that match my searches even though I do not have any banked weeks remaining. Also, when I went to print my confirmation about 4 PM on the day before I left for Cabo. I realized they had never sent me one (I had previously held another Cabo exchange before seeing and booking Cabo Villas) and I was unable to get their system to send me one. Even though it was late on Friday and they never had this problem or done it with their new system, after a long phone call, they were able to send it to me later that afternoon.


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## Ask DAE (Nov 14, 2018)

Larry M said:


> I'm traveling and my userID*/password are at home so I cannot check the new DAE site, but I'm guessing they didn't make the change I've requested several times. I requested a search for amenities. Suppose someone didn't care where they travelled to, but wanted to play golf or snorkel, hike, or ride horseback. A single search (not regions) for the particular amenity would be ideal.
> 
> They weren't interested in providing it.
> 
> *Whoever heard of an assigned UserID, anyway?



Hi Larry, I'm sorry that I got your message a bit late. How did you go with your login on the new daelive.com? 
I am not sure if you noticed, but now, on the new website, we have pulled together lists of resorts based on the activities as you suggested. 
Here is the link if you want to take a look: https://www.daelive.com/destinations
I hope you liked it!


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## Ask DAE (Nov 14, 2018)

travel maniac said:


> I've been a GOLD member with DAE for a while. I also DON'T like the new website, especially the removal of the search for all resorts within one location.
> 
> I've been happy with the availability of units in my preferred location. However, for the past few years, the service has gone down considerably - it's very difficult to get hold of someone (there is a standard voicemail that says we are experiencing a high call volume), and if you do, they're not that helpful. I'll most probably NOT renew the GOLD membership going forward.



Hi, @travel maniac,  thank you for sharing your experience, sorry it wasn't such a positive one! 
In regards to your search enquiry, a little tip here is suggesting you set you the end date in months away on your search (i.e. Making your travel date range from today, until January). If you do it, you will be able to see all inventory available in that period and probably access more options for you. 

Remember, Gold Advantage gives you many benefits, such as:
-10% discount on every exchange fee 
-10% discount on bonus week bookings Exchange access to non-timeshare resorts in top destinations 
-14 day advanced access to newly released weeks Priority request waitlist for popular resorts and dates

And at moment we have a special deal where you can renew your Gold Advantage at $10 off the standard price! 
You can see the offer by clicking here! 

As an alternative contact, you can also talk with us through Social Media and email infousa@daelive.com.

Thank you, @travel maniac


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## Ask DAE (Nov 14, 2018)

bigeyes1 said:


> I am also a DAE Gold member.  It is highly unlikely I will be renewing my Gold membership. I was debating on this decision for a while now because DAE has not been able to match hardly any of my search requests.   Now with this new website, I am leaning more towards of nixing DAE altogether. Don't get me wrong. The website looks neat and clean. I just do not like the search format. Why are we not able to search "All" regions at the same time anymore? It is extremely time consuming to have to keep going back to search different areas. Why the 6 months search limit? Are gold members still seeing new inventory 2 weeks prior to it being released to the free members? As it stands now, I am hardly seeing ANY inventory at all.
> 
> NEW WEBSITE = MAJOR DISAPPOINTMENT



Hello, @bigeyes1 thank for your comment. We are glad that you like the new visual of our site. As we mentioned to @travel maniac, a good option to access more inventory is during your search to set you end date in months away on your search (i.e. Making your travel date range from today, until January). If you do it, you will be able to see all inventory available in that period and probably access more options for you. 
Another advantage of the new site is now, you can search for all weeks types together, instead of all regions. You to access more inventory, consequently, increase the chances to find what you are looking for.
We created a landing page with some tips to help you with your search, you can click here to access it.


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## travel maniac (Nov 14, 2018)

Ask DAE said:


> Hi, @travel maniac,  thank you for sharing your experience, sorry it wasn't such a positive one!
> *In regards to your search enquiry,* a little tip here is suggesting you set you the end date in months away on your search (i.e. Making your travel date range from today, until January). If you do it, you will be able to see all inventory available in that period and probably access more options for you.
> 
> 
> ...




How is this supposed to help me - did I mention anything about searches ? Not sure if you even read the posts! Do you even acknowledge the bug limiting the searches for six months?

Oh yes, and I'm supposed to change my mind and jump on renewing the gold membership because of the GREAT offer of $10 off?!!!!!!!

Unbelievable!


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## Ask DAE (Nov 14, 2018)

tseebach said:


> I agree with @eschjw that there are some helpful new features, especially being able to exclude all-inclusive resorts and selecting by date range. Since I had traded into Mexico a few times, it is great to be able exclude all-inclusives as they made up about 90% of the availability in some parts of Mexico which made it harder to find the non-all-inclusives.
> 
> I also disagree with some of the negative posts about DAE in 2018. Inventory was very low, but seems to have gotten better. I've had good success over the last 20 years getting trades through them including two in the last 7 months. Both were from a deposit one week and get two weeks promotion from about 3 years ago. I had a match came through for an April 2018 ski week at Whistler that I had been requesting for a couple years. Not only did we have great snow, but our week included the start of the World Ski and Snowboard Festival that had free concerts and other events. Yesterday, I returned from a week at Cachet Beach, formerly Cabo Villas Beach Resort, that is in the middle of Medano Beach and next to Hacienda where condos are $2-5M. Since we traded in, we did not get much of a view (although I saw worse units), but we did get a huge 1 bedroom with 2 very nice bathrooms and a large outdoor space with seating for about 20 people next to the adult pool.
> 
> I had not had problems contacting DAE and they have been contacting me to offer weeks that match my searches even though I do not have any banked weeks remaining. Also, when I went to print my confirmation about 4 PM on the day before I left for Cabo. I realized they had never sent me one (I had previously held another Cabo exchange before seeing and booking Cabo Villas) and I was unable to get their system to send me one. Even though it was late on Friday and they never had this problem or done it with their new system, after a long phone call, they were able to send it to me later that afternoon.



Hi @tseebach, we are happy to hear your experience with DAE and you liked the new website. 
During the website creation, we researched the main needs and what would be useful for our members and the possibility of excluding all-inclusive resorts was something specially prepared to help in your search. Good thing that you enjoyed!

We apologize for the inconvenience that happened to you about email confirmation, this should not happen. That's great that we were able to solved it in time and didn't cause any trouble to your trip.

Thank you very much for sharing your thoughts.


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## Ask DAE (Nov 22, 2018)

eschjw said:


> There are several new features that I like. The date range search range feature is a welcome addition and the graphics are nice and clean. The ability to see exchanges, bonus, rental and DAE Option weeks all on one search is nice. Also appreciated is the ability to exclude inclusive resorts. I did notice the collections feature and the ability to move beyond 6 months after editing the initial search. Why have the date limit on the first search?
> 
> Here are a few things that I would like to see improved.
> 
> ...



Hi @eschjw , thanks for commenting! How cool is that! You are already a DAE's website expert! 

We have been worked very hard to offer you the best experience possible, nice to see you are happy with the changes. 

In regards to your feedback: 
- That's a good point about the weeks sold, we'll share it with IT team. 
- Gold Advantage, still the same, 14 days in advanced access to newly released weeks, nothing has changed related to that.
- We are aware of the 6 months period is a limitation for your search, we are working on it.

And yes, we'll send your hi to Bonnie. 

Nice to chat with you, Joe.


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## Ask DAE (Nov 22, 2018)

travel maniac said:


> How is this supposed to help me - did I mention anything about searches ? Not sure if you even read the posts! Do you even acknowledge the bug limiting the searches for six months?
> 
> Oh yes, and I'm supposed to change my mind and jump on renewing the gold membership because of the GREAT offer of $10 off?!!!!!!!
> 
> Unbelievable!



Hi @travel maniac, 
We apologise, when we read your first comment, we didn't have the chance to read your second one about the error limiting the searches for six months.
This shouldn't be happening, we are working on it. Thank you, DAE Team


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## tseebach (Nov 23, 2018)

Just so people don't think I'm only an apologist (or even worse a shill for DAE), I did recently do some searching and ran into a limitation that was not in the old system. To search for Spain, you have to know that it under Southwest Europe and Atlantic, then your choices are Andorra, Canary Islands, France, Madeira, Portugal and Spain. What happened to being about to select Balearic Islands? 

And what happened to the inventory? I traded into different ends of the Costa del Sol for a week at each place in early Summer 2005 and into Ibiza in October 2009. The only availability I can see in Spain for a 6 month period beginning May 1, 2019, is two rentals in Lanzarote (Canary Islands which I would prefer to exclude from my search) and one in Costa Del Sol. The rental weeks are all for late Spring. I don't have anything banked so not ready to make a request until January, but maybe that is the only way to get in.


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## tschwa2 (Dec 30, 2018)

It's been a while since I did an exchange or purchased a bonus week from DAE.  The last time I booked every exchange was also available as a bonus week as long as it was within 6 weeks.  The closer to check in the lower the price.  
I was looking at January in the mid atlantic.  Very off season.  There are 67 exchanges available and only 1 available as a bonus week- a studio for check in 17 days from today for $299.


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## tschwa2 (Dec 30, 2018)

I also have gold advantage select though sometime in 2020 but it doesn't seem to be a thing anymore as the only upgraded membership mentioned on the website is gold advantage.


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## ronandjoan (Jan 2, 2019)

regatta333 said:


> I liked the old website much better because you could more readily scroll through the options and the newer inventory was highlighted.
> I'm not sure why they think that this is an improvement.


agree


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## bigeyes1 (Jan 2, 2019)

DAE,

Can we pleeeeease bring back the "ALL" search option where we can search each country at once? it is too time consuming to have to search each area separately. And admittedly, I don't know all the geographical locations of our world.


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## celperf (May 2, 2019)

*Oops... Something went wrong  *this its happening now on all my search


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