• The TUGBBS forums are completely free and open to the public and exist as the absolute best place for owners to get help and advice about their timeshares for more than 30 years!

    Join Tens of Thousands of other Owners just like you here to get any and all Timeshare questions answered 24 hours a day!
  • TUG started 30 years ago in October 1993 as a group of regular Timeshare owners just like you!

    Read about our 30th anniversary: Happy 30th Birthday TUG!
  • TUG has a YouTube Channel to produce weekly short informative videos on popular Timeshare topics!

    Free memberships for every 50 subscribers!

    Visit TUG on Youtube!
  • TUG has now saved timeshare owners more than $21,000,000 dollars just by finding us in time to rescind a new Timeshare purchase! A truly incredible milestone!

    Read more here: TUG saves owners more than $21 Million dollars
  • Sign up to get the TUG Newsletter for free!

    60,000+ subscribing owners! A weekly recap of the best Timeshare resort reviews and the most popular topics discussed by owners!
  • Our official "end my sales presentation early" T-shirts are available again! Also come with the option for a free membership extension with purchase to offset the cost!

    All T-shirt options here!
  • A few of the most common links here on the forums for newbies and guests!

Lost My Last Call

J

jojoless

TUG Member
Joined
Jun 20, 2005
Messages
28
Reaction score
0
Points
1
Location
Rhode Island
This morning at 6 AM I tried put a Last Call unit on hold. In error, I forgot to check the disclaimer box, and immediately received a prompt to do so. So, after clicking OK to the prompt and then checking the disclaimer, I hit Hold. I then proceeded to the following screen, entered my credit card information and hit continue. I thought all was well. I immediately checked my vacation plans, but the unit wasn't in my account at all!

So I immediately tried to book the unit again, but I got the "Internal System error". I logged out and signed onto RCI again, but the unit didn't show up in Last Call. I find it somewhat hard to believe that someone else took the unit at 6:00 AM, and it still hasn't come up again today. I spoke with an RCI tech guide, but all I was told was to keep checking, the unit might show up again.

Madge - can anything be done about this? RCI's website has been so tempermental lately - it's driving me crazy!
 
M

Madge

TUG Member
Joined
Apr 23, 2005
Messages
1,803
Reaction score
0
Points
36
Location
Carmel, IN
Jo,

Please send an e-mail to feedback@rci.com with TUG in the subject line. Let the Communications Team know which unit you want to conifirm and they'll see if they can find it for you!
 
J

jojoless

TUG Member
Joined
Jun 20, 2005
Messages
28
Reaction score
0
Points
1
Location
Rhode Island
Thanks for the quick reply Madge.

I just sent my email off to the Communications Team.
 
J

jojoless

TUG Member
Joined
Jun 20, 2005
Messages
28
Reaction score
0
Points
1
Location
Rhode Island
Hi Madge,

Just wanted to let you know that the same unit showed up in Last Call again this morning. I attempted to put the unit on hold, entered my credit card information, but then received the "No valid inventory found" message at the end of the transaction. Very frustrating!

Anyway, I called RCI this morning and spoke to technical assistance, but they stated that 1) either someone else probably booked it slightly ahead of me, or 2) it was a computer glitch.

I then politely asked to speak to a supervisor, who was very patient and pleasant. After spending a lengthy amount of time on hold, she came back and found me a comparable unit at the same resort for slightly more than the Last Call price.

So I am now a happy camper.:banana:

Thanks again for replying to my message.
 
M

Madge

TUG Member
Joined
Apr 23, 2005
Messages
1,803
Reaction score
0
Points
36
Location
Carmel, IN
jojoless,

I'm very glad to hear that you got the unit you needed! Thanks for letting me know.
 
You must log in or register to reply here.
Top