- Joined
- Jun 6, 2005
- Messages
- 2,608
- Reaction score
- 29
- Location
- Northern California
- Resorts Owned
-
Marriott: Shadow Ridge, Timber Lodge & Waiohai
Westin: Westin Ka'anapali Ocean Villas
Disney: Beach Club Villas & Bay Lake Towers
unit. This came directly from the resort room assigner. We were assigned room 2205/2207. At first I was very excited as I got a room in building 2. The level could have been higher but I was gonna take it. Got to the room and there was no way to see through railing on the balcony it was a stucco type wall. So, when you sat down you stared at the wall. It was at least 4 feet tall. I was not happy. There are only 2 - 2 bedrooms units like this. The other one is next door.
So, I went back to the front desk to request another room. The regular front desk staff could not do anything so, he brought out a manager/room assigner guy. At first, he was not going to change our room assignment. He said that there was no availability. I told him how unhappy I was. So, we offered to give up our two bedroom for a one bedroom to get a better view. So, the lightbulb clicked on for him. So, he started clicking on the computer. Guess what, we do have a 2 bedroom unit for you. We are facing North towards WKOVR-N. Since, we checked in after dark I don't know what our view looks like but I'm sure I'll be happier with it since I won't be at a wall. We can see the WKORV-N pool from our unit.
The only advantage to these 2 units with the walls on the patio is that both of the studios have a patio. I'll post pictures as soon as I download my photos.
Once our room was straightened out I talked to him more about room assignments. He told me that Friday is the worst day to check in. Originally, he had told us that we had the only 2 bedroom unit available. He said that 60% of check-ins are Saturday. Sunday is 2nd place while Friday is last. Finally, he told me that requesting high floor, pool facing & closest to the ocean does nothing for you. Basically, everyone gets that view as first priority. The rooms are ASSIGNED based on date & time of reservation. Basically, he said that they start at the 6th floor closest to the ocean and work their way down.
Now if you want something unique like facing the park or low floor or facing North towards WKORV-N then, definitely add it to the reservation. Basically, he told me that for the people that don't request a view that the default view is high floor, facing the pool & closest to the ocean. So, the owner with no view request will just get the next unit available. Does that make sense? He said that the units are assigned based on the time/date stamp.
If anyone has any other questions, please let me know... I'll be here all week.
So, I went back to the front desk to request another room. The regular front desk staff could not do anything so, he brought out a manager/room assigner guy. At first, he was not going to change our room assignment. He said that there was no availability. I told him how unhappy I was. So, we offered to give up our two bedroom for a one bedroom to get a better view. So, the lightbulb clicked on for him. So, he started clicking on the computer. Guess what, we do have a 2 bedroom unit for you. We are facing North towards WKOVR-N. Since, we checked in after dark I don't know what our view looks like but I'm sure I'll be happier with it since I won't be at a wall. We can see the WKORV-N pool from our unit.
The only advantage to these 2 units with the walls on the patio is that both of the studios have a patio. I'll post pictures as soon as I download my photos.
Once our room was straightened out I talked to him more about room assignments. He told me that Friday is the worst day to check in. Originally, he had told us that we had the only 2 bedroom unit available. He said that 60% of check-ins are Saturday. Sunday is 2nd place while Friday is last. Finally, he told me that requesting high floor, pool facing & closest to the ocean does nothing for you. Basically, everyone gets that view as first priority. The rooms are ASSIGNED based on date & time of reservation. Basically, he said that they start at the 6th floor closest to the ocean and work their way down.
Now if you want something unique like facing the park or low floor or facing North towards WKORV-N then, definitely add it to the reservation. Basically, he told me that for the people that don't request a view that the default view is high floor, facing the pool & closest to the ocean. So, the owner with no view request will just get the next unit available. Does that make sense? He said that the units are assigned based on the time/date stamp.
If anyone has any other questions, please let me know... I'll be here all week.