The Ovation program has been pretty good for us. We actually have three different "scenarios," but we may be having a glitch right now with the biggest one.
1. Small Star Island ownership of my mom's - really not worth anything, she received the paperwork and had it notarized, and everything was completed in a couple of weeks at no cost to her except for the notary fee, and also the small amount of unused points she lost. Totally painless process.
2. We have a fixed-week Pagosa lock-off unit. Since this does not show online in our account, we called Ovation, and made the request to deed back. They said they would take it back, but it had to be processed differently and would take up to two months for us to get the paperwork. It's been about a month and we have heard nothing further about this one.
3. We have 9 contracts, a mix of converted fixed weeks, UDI and RTU points. We chose to keep the RTU points but turn in four converted fixed weeks and one tiny UDI contract through Ovation. Within a few days, we received an email saying we could turn back all five contracts. We received the paperwork via email about a week later. Printed out all the papers, had them notarized, and mailed them off. Received a call from Ovation about 10 days after we mailed in the notarized deeds asking us if we had changed our minds because they had not received the deeds. Explained we had mailed them back and were told that their postal service there is horrendous so it might take longer for them to receive the papers. A couple of hours later, received an email saying the notarized deeds had arrived just that minute :hysterical: and everything looked good and everything would be processed within a week. A couple of days later I checked online and saw that two of our contracts had been taken off our list of ownerships.
For the glitch: Tried to log in today, and cannot access our account at all. It says "application error" which is the same message my mom got when her account got wiped out. Tomorrow will be a week since they said everything would be processed within a week, so I'll give it another day and then call to make sure they haven't wiped out ALL of our ownerships and points. I'm a little nervous about not being able to log in since the reason we hung on to the RTU contracts was to keep our account open to use the points we'd previously transferred into RCI, and whatever we were still entitled to and had paid for this year. The Ovation person we spoke with at the beginning told us that retaining the contracts we did would allow us to keep our account online and on RCI open, and that the points we had deposited into RCI last year would still be ours as well as whatever was left from this year.
But other than the little annoyances, the process was easy and no costs involved except for notary fees and postage. It was a win for us, since the contracts we turned back were all small, and could not have even been given away unless we had been willing to pay closing costs and transfer fees.
