Beware of Vallarta Gardens (2014)

Do not attend a presentation at Vallarta Gardens. They lie and misrepresent what they have and then scam you in worst way. They are located north of Bucerias. We looked them up on reviews and rescinded our contract the next day after researching the reviews on internet. profeco is handling our complaint. We also cancelled our credit cards and the charges from them before they got through the bank. I still can't sleep right after the experience. I used the rescission letter I found on TUG. Thanks for guidance I found on TUG bulletin boards.
We knew better but 8 hours in the sales room and we were too tired to read contract while salesman continued talking to us as we read. They ruined our vacation.
Now if I can just start to sleep better now that complaint has been filed with Profeco

DonnaD said:

We looked them up on reviews and rescinded our contract the next day after researching the reviews on internet. profeco is handling our complaint. We also cancelled our credit cards and the charges from them before they got through the bank.

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Congratulations! So glad you were able to rescind in time and cancel the charges with your bank. Sorry it ruined your vacation but perhaps you'll have saved others from a similar fate by posting.

Thanks for all your info Karen.

Karen, I studied your input on rescinding and it guided me through the process. You have no idea how much you helped us. We knew better than to bite but they talked in circles so much, it seemed to make sense until we were riding back to our resort and my inner signal started too late to say something isn't right! Thank you for sharing your knowledge. We are here for 8 more weeks so I am trying to put the experience behind me. The knot in my stomach is starting to untangle finally. Last night I had a dream that they had us arrested for rescinding....YUCK... I hope I sleep better tonight.

On the bright side, we are at Club Regina and enjoying fantastic weather and good company of Tugger friends. I have to focus on the good things.

DonnaD said:

Karen, I studied your input on rescinding and it guided me through the process. You have no idea how much you helped us.

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You are so welcome! So glad for you!

DonnaD said:

Karen, I studied your input on rescinding and it guided me through the process. You have no idea how much you helped us. We knew better than to bite but they talked in circles so much, it seemed to make sense until we were riding back to our resort and my inner signal started too late to say something isn't right! Thank you for sharing your knowledge. We are here for 8 more weeks so I am trying to put the experience behind me. The knot in my stomach is starting to untangle finally. Last night I had a dream that they had us arrested for rescinding....YUCK... I hope I sleep better tonight.

On the bright side, we are at Club Regina and enjoying fantastic weather and good company of Tugger friends. I have to focus on the good things.

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Donna, I am so glad that you found TUG and were able to get it resolved. Are you sleeping better now? I have no idea where that resort is or isn't it even built yet?

It was so nice meeting you and other TUGgers last week.

Vallarta Gardens rescission

Just want to let you all know that Profeco saw our rescission as valid and complaint was handled. We had canceled our credit cards before the transaction cleared and we let credit card company know reason. Well, our daughter called the other day to tell us that $20,000 deposit that Vallarta Gardens never got from us was refunded to our account. Think I will wait for them to request the reversal. When they contact us, I think I will say they are the liquidated damages for their fraud on the deal. I know they will get their money back. I am not trying to keep it, but when we presented our rescission letter, the sales manager said we could not get our money back because it was considered liquidated damages and he wanted us to sign an agreement saying so. We turned that form into Profeco along with a letter explaining the transactional story.
I am sleeping so much better. Thanks Karen for your great tips on handling a rescission. We knew better but got caught up in their lies. Thanks for TUG2.net; it is a great resource.
DonnaD

That will teach some of these resorts a lesson that there is a limit to how far they can go with their lies. Good for you and enjoy the rest of your vacation!


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Thanks for your support

Thanks Emmy....one bully got put down thanks to Profeco. We have about 4.5 weeks left here in beautiful PV and the weather has been fantastic. Are you still here too?
Donna

Yes, we are and enjoying every day. The weather is perfect.


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DonnaD said:

Just want to let you all know that Profeco saw our rescission as valid and complaint was handled.

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Great news! Thanks for letting us know.

gratitude beyond measure

I cannot even express how much gratitude I feel for Tug. When I was up til 5 am night we signed contract and realized the trap that had ensnared us, I felt frantic. Tug information guided me to follow contract terms of rescission precisely, so we did and we made necessary copies and delivered them to Profeco by 10am, mailed certified copy to Developer sales office and delivered original contract in person to sales manager by noon. He said we signed non-rescission agreement but I showed him contract clause for rescission process. He claimed right to keep our $40,000 deposit as liquidated damages. I picked up his offer and told him he would be hearing from Profeco where our complaint was filed the next day by fax. He told us Profeco has no power over them. It is like BBB in USA.
I wrote 6 page letter including his commentary about Profeco and faxed whole packet to Profeco including contract, letter of rescission, proceeding process, and offer from salesman to cancel contract and keep our $40,000.
We had canceled credit card before the deposit had clearedso they had none of our money. We found out VallartaGardens deposited $20,000 to one of our credit cards already so Profeco did see our complaint as valid. We await a request for a refund. LIQUIDATED DAMAGES???? I know we will refund the money but it is a relief to be finished and to overcome the bully tactic of sales manager. Thanks again TUG.

DonnaD said:

Do not attend a presentation at Vallarta Gardens. They lie and misrepresent what they have and then scam you in worst way. They are located north of Bucerias. We looked them up on reviews and rescinded our contract the next day after researching the reviews on internet. profeco is handling our complaint. We also cancelled our credit cards and the charges from them before they got through the bank. I still can't sleep right after the experience. I used the rescission letter I found on TUG. Thanks for guidance I found on TUG bulletin boards.
We knew better but 8 hours in the sales room and we were too tired to read contract while salesman continued talking to us as we read. They ruined our vacation.
Now if I can just start to sleep better now that complaint has been filed with Profeco

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Eight hours in the sales room! What were you thinking...

We just got sucked into Vallarta Gardens yesterday. It looked beautiful. What is the scam? Is there a chance that we will receive the money from our other timeshare that we sold to them within 120 days? I will be happy to rescind and stop payment on my credit card. What is their scam?

Vallarta Gardens Scam

Do a google search for Vallarta Gardens complaints and you find many complaints that buyer for your timeshare is not Vallarta Gardens but a 3rd party company which suddenly goes bankrupt or breaks off contact with Vallarta Gardens. Our contract to buy our timeshare was only signed by us. a man's name was on as buyer, not Vallarta Gardens, and he did not sign it. look at your contract. also note that you have to surrender your original contract within 12 days or they won't buy you out. Also note that the annuity is a separate charge that will come to you. the paperwork for it listed only a $7900=/- single premium but blanks are not filled out. Salesman said that annuity pays 11% a year for 5 years and that at end of 5 years we could sell our VG fractional ownership for $150,000 with the funds from the annuity. Salesman had an answer for every concern, but they were lies that did not show up in contract. Then as we tried to read the contract at signing time, he continued to talk to us so that we could not focus. when we returned the next day after a sleepless night, sales manager, Michael Gordon demanded that they get to keep our $40,000 deposit as liquid damages. I took his form with his offer (without signing it) and left and then filed our complaint with Profeco. We canceled our credit cards the very night of the sale before they had cleared. I told credit card companies my problems with the contract and called it a fraud. they never let them go through, canceled the cards, and issued a new number to us. It has ruined at least a week of vacation and some of my trust in people. Cancel immediately.

+1

morrisjim said:

Eight hours in the sales room! What were you thinking...

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+1

8 hrs only because you them. My time is too valuable to waste on something like that. Glad you could rescind.

Time with salesmen

The program described by them seemed like a solution for ongoing costs of rising maintenance fees and a way to sell interest at a profit down the road using the annuity. We asked many questions so we could make an informed decision, thus the extended time in sales room. We were so tired and salesman talking while we read contract made it difficult to see differences from promises to contract.
We both were taken in by promises that our radar didn't go off until I read the complaints on internet and realized that their offer to buy our timeshare was bogus.
We will NEVER attend another timeshare presentation. Promise!

mzcandy said:

We just got sucked into Vallarta Gardens yesterday. It looked beautiful. What is the scam? Is there a chance that we will receive the money from our other timeshare that we sold to them within 120 days? I will be happy to rescind and stop payment on my credit card. What is their scam?

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There are so many things that are part of the scam--one of which is that you can buy a beautiful "pre-owned" timeshare in Puerto Vallarta for pennies on the dollar, literally. Google timeshare resales and take a look.

The chances of your receiving the money from your other timeshare are slim to none.

Rescind while you can. Stop the credit card payment. Follow the directions given on this board and the directions on your contract EXACTLY. Get a copy to Profecto; hand deliver a copy (after you've cancelled the credit card) to the timeshare office. Do whatever it takes to get out of it; you've been fleeced--and don't let the ugly things they say to you intimidate you into leaving thousands of dollars with them.

Profeco. May accept late complaint on vallarta gardens

I spoke with an informed person who says THEY GET SO MANY COMPLAINTS ABOUT VALLARTA. GARDENS THAT THEY MAY CONSIDER A LATE FILED COMPLAINT.
WE FILED FINAL COMPLAINT FORMS IN SPANISH requesting a letter from V.G. saying they canceled our contract. We had received a form from PROFECO.. AND ALSO HAD TO PROVIDE ADDITIONAL INFORMATION TO THEM BY EMAIL.

Vallarta Gardens

I too got suckered into their sales pitch. I purchased a unit in the Sky Garden, which was supposed to be built by August, 2014. Of course that never happened. I had charged the purchase, and was able to dispute the charge and finally won - two years later - but better late than never. The sales people and customer service rep were the nastiest people I have ever dealt with. I would advise everyone to stay away from a presentation at this resort.

No, you will not receive any money for the timeshare you traded. And you will not be able to rent your extra weeks to pay for your timeshare. Neither will they buy back your contract in two years as guaranteed in the contract. It's a beautiful property, but nothing they say is the truth. I finally was able to catch them in some lies in an email and sent it to my bank. After two years of dispute, I finally got my money back from the credit card company. They are disgrace and should not be allowed to continue to do business. You can rent a villa off the internet if you really want to stay there - just don't buy anything from them!

Vallarta Gardens

We attended a presentation a couple years ago; it cured us forever. Somehow got duped into giving them my credit cards for a few minutes. We did not buy, but when we got home found someone was using the two cards to buy pizza, groceries -- about $3,000 fraud. Cards were cancelled and new ones issued. I wonder who could have stolen my card info!

Trying to get our money back from Vallarta gardens

We rescinded the next day via registered mail return receipt. Never have received the returned receipt. Also, returned all sales material after making copies as per contract along with copy of receipt and letter mailed. Another rep from VG sat with us and would not give his name. They would not sign a release and told us we had a 45% liquidation fee. This is not per contract or Mexican law article 56. He then threatened to have us arrested and we were escorted off the property. We started the complaint process with profecto in PVR in person but have not heard back from them yet it has been over a 10 days. The credit card company was also notified but of no help so far.

Any suggestions?

Best

Ken

Experience

I purachased there in march 2014 and loved the place perfect setting they bought my timeshare and was transfered out of my name already i received all the monies upfront and are looking forward to coming january reservation has been confirmed and excited to use the grounds ... Didnt have a bad experience the 2 bedrooms are super nice ....

Mike jansen said:

I purachased there in march 2014 and loved the place perfect setting they bought my timeshare and was transfered out of my name already i received all the monies upfront and are looking forward to coming january reservation has been confirmed and excited to use the grounds ... Didnt have a bad experience the 2 bedrooms are super nice ....

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I'm a bit skeptical of your post since your IP address shows you are posting from Puerto Vallarta. You wouldn't be a timeshare salesman who is trying to trick us, would you?

IP Address

Thanks Karen for pointing this out. How do you find an IP address and then know where it is from? VG said they had my IP address and wondered how that worked. Thanks for this site and pointing out what I somehow knew.