Help: How do I attach Interval trades to my Marriott account

SuperBeav39 · Aug 27, 2013

I have two trades through Interval that I would like to attach to my Marriott Rewards account. I thought I read a thread about this previously, but could not find it through a search.

I called Marriott and the lady on the phone said that she could not attach them for me, that either MVCI or Interval has to do it. That doesn't seem right to me (but maybe it is??)

Can anybody point me in the right direction of how I can accomplish this?

Thanks!

rrazzorr · Aug 27, 2013

In the past I've emailed the resort directly few weeks prior to checking, with any other additional requests. That seems to work out OK.

Mr. Vker · Aug 27, 2013

There are numerous threads on this, but search can be a challenge.

Marriott Rewards does this for you.

The way we do it is as follows.

About a week after the trade, we pull up the II trade certificate. It will show a Marriott formatted Reservation number. (Its called a reservation number. 8 digits beginning with an 8 or 9.)

Simply call Marriott and say, "I have a reservation that I would like to attach to my MR account." Give them the reservation number. Takes 2 minutes. I don't ever mention II etc. That usually makes them think they cannot do it.

The reason you need to wait a week or so is for II to move the traded week into your name. If you call too soon, MR will tell you that reservation number is not in your name.

SuperBeav39 · Aug 27, 2013

Thanks!

Mr. Vker said:
There are numerous threads on this, but search can be a challenge.

Marriott Rewards does this for you.

The way we do it is as follows.

About a week after the trade, we pull up the II trade certificate. It will show a Marriott formatted Reservation number. (Its called a reservation number. 8 digits beginning with an 8 or 9.)

Simply call Marriott and say, "I have a reservation that I would like to attach to my MR account." Give them the reservation number. Takes 2 minutes. I don't ever mention II etc. That usually makes them think they cannot do it.

The reason you need to wait a week or so is for II to move the traded week into your name. If you call too soon, MR will tell you that reservation number is not in your name.

Thanks! This is exactly what I did except I did not wait a week. So I'll give it a shot next week. I also made the mistake of mentioning that it was a trade, which put the lady I was speaking with in a very negative stance right off the bat.

SueDonJ · Aug 27, 2013

Most TUGgers are finding that the telephone reps aren't as willing to attach an MR number to an II exchange as they used to be. It's recommended that you use an email request instead; see this TUG post.

dualrated2 · Aug 27, 2013

Find the eight number number as suggested, use the Reservation look-up function on Marriott.com to see if it is in the system yet. Once it is listed there, just email customer.care@vacationclub.com and ask them to add it to your account. Normally they will add it within a few hours.

Saintsfanfl · Aug 27, 2013

I have always called the rewards line and they have added it quickly with no exceptions. I have never had any trouble at all. I have done it at least 20 times in the last year. This should be the MR rep and not MVCI. The reason is because the reservation does not belong to MVCI and is not related to your MVCI account. As mentioned you do have to wait until it is in Marriott's system otherwise there is no reservation to attach your MR# to.

Kdjk5467 · Aug 27, 2013

Can you just add it once you are there?

aka Julie · Aug 27, 2013

Kdjk5467 said:
Can you just add it once you are there?

Yes, you can add it when you check in.

If you have Marriott Rewards status (especially if you are platinum), it helps if they know prior to check-in so you get your platinum bonus (500 MR points).

dioxide45 · Aug 27, 2013

SuperBeav39 said:
I have two trades through Interval that I would like to attach to my Marriott Rewards account. I thought I read a thread about this previously, but could not find it through a search.

I called Marriott and the lady on the phone said that she could not attach them for me, that either MVCI or Interval has to do it. That doesn't seem right to me (but maybe it is??)

Can anybody point me in the right direction of how I can accomplish this?

Thanks!

I think the problem you may have had is that if you tried to add your MR# to the confirmation you just confirmed last night, it won't be in the Marriott system in your name yet. Even the one I confirmed around 8:00pm ET last night wasn't in there this morning. I don't know the cutoff time, but it is an overnight process for II to send the details to Marriott to update the reservation so it is in your name.

Once in your name, go the e-mail route. If they can't add it themselves, they will forward it to MVC Owner Services to add the number. What are the unit codes on the reservations, do they begin with H or are only 4 digits, if so, they should be able to reply rather quickly adding the number. If it begins with a D, they will likely have to forward to MVC Owner Services to add the number. That has been my experience, YMMV.

dioxide45 · Aug 27, 2013

Saintsfanfl said:
I have always called the rewards line and they have added it quickly with no exceptions. I have never had any trouble at all. I have done it at least 20 times in the last year. This should be the MR rep and not MVCI. The reason is because the reservation does not belong to MVCI and is not related to your MVCI account. As mentioned you do have to wait until it is in Marriott's system otherwise there is no reservation to attach your MR# to.

I have not been as successful. It seems that if the II unit code begins with a D, the reps at Marriott Rewards can't add the MR number to the confirmation, they have to forward it to MVC Owner Services. At least that has been my experience. Reps are more and more unwilling, at least for me, to add the MR number to an II exchange. I find though that the e-mail to Internet Customer Care works best.

Old Hickory · Aug 28, 2013

Saintsfanfl said:
I have always called the rewards line and they have added it quickly with no exceptions. I have never had any trouble at all. I have done it at least 20 times in the last year. This should be the MR rep and not MVCI. The reason is because the reservation does not belong to MVCI and is not related to your MVCI account. As mentioned you do have to wait until it is in Marriott's system otherwise there is no reservation to attach your MR# to.

Is there a difference bewteen the Plat Elite telephone number and the Marriott Rewards telephone number?

Saintsfanfl · Aug 28, 2013

dioxide45 said:
I have not been as successful. It seems that if the II unit code begins with a D, the reps at Marriott Rewards can't add the MR number to the confirmation, they have to forward it to MVC Owner Services. At least that has been my experience. Reps are more and more unwilling, at least for me, to add the MR number to an II exchange. I find though that the e-mail to Internet Customer Care works best.

I have added a D. I have added one D and three H. The reps had no hesitation in adding them. Maybe I got lucky but it didn't seem like they were forwarding the request. One time I added six at once.

Saintsfanfl · Aug 28, 2013

Old Hickory said:
Is there a difference bewteen the Plat Elite telephone number and the Marriott Rewards telephone number?

I am currently Gold but it is a different support number. You will see the support line appropriate for your membership level when you go to the MR Customer Service page at https://www.marriott.com/rewards/customer-support.mi. If you are logged in and an Elite status you will see "Gold Reservations: (XXX) XXX-XXXX | Gold Customer Support: (XXX) XXX-XXXX" above the world contact info. If you log out and clear your remembered user name this line will disappear.

SueDonJ · Aug 28, 2013

Saintsfanfl said:
I have added a D. I have added one D and three H. The reps had no hesitation in adding them. Maybe I got lucky but it didn't seem like they were forwarding the request. One time I added six at once.

It probably seems unbelievable to you that others have difficulty with getting any reps - MVCI or Marriott Rewards reps - to do it. "What?! It's simple!" But believe me, when they changed whatever it was they changed a few years ago, those of us who hadn't had any difficulties up to that point were as surprised as you are now. Now we just skip the telephone games altogether and go with the email route that's proven to work every time.

Saintsfanfl · Aug 28, 2013

SueDonJ said:
It probably seems unbelievable to you that others have difficulty with getting any reps - MVCI or Marriott Rewards reps - to do it. "What?! It's simple!" But believe me, when they changed whatever it was they changed a few years ago, those of us who hadn't had any difficulties up to that point were as surprised as you are now. Now we just skip the telephone games altogether and go with the email route that's proven to work every time.

It does surprise me because not only have I not had trouble but they seem eager to do it. Perhaps they had hiccups when they changed something and now it is worked out. All mine have been in the last 6 months or so and I have done about 16 in about 5 calls.

MichaelColey · Aug 28, 2013

SuperBeav39 said:
I called Marriott and the lady on the phone said that she could not attach them for me, that either MVCI or Interval has to do it. That doesn't seem right to me (but maybe it is??)

1. Hang up.
2. Call back.
3. Ask again.
4. Repeat as often as necessary.

I usually just ask "if they can put my MR# on my reservation so that I can see it in my Marriott.com account". That usually gets the best response. But once in a while you run across people who don't know how, or think they're not supposed to, or whatever. Don't argue. It's quicker (and less stressful) to just hang up and call back.

You can add it when you check in (and perhaps even when you check out), but I always like to get it taken care of as early as possible so I don't forget later.

SueDonJ · Aug 28, 2013

Saintsfanfl said:
It does surprise me because not only have I not had trouble but they seem eager to do it. Perhaps they had hiccups when they changed something and now it is worked out. All mine have been in the last 6 months or so and I have done about 16 in about 5 calls.

But as you can see from folks who are posting that they are still having difficulties, there are obviously still issues whether you've come across them or not. You might want to knock on wood that your streak doesn't end.

Saintsfanfl · Aug 28, 2013

SueDonJ said:
But as you can see from folks who are posting that they are still having difficulties, there are obviously still issues whether you've come across them or not. You might want to knock on wood that your streak doesn't end.

Indeed

I have never mentioned II. I have always just made sure the reservation is in Marriott's system. I wonder if that makes any difference. :ponder:

SueDonJ · Aug 28, 2013

Saintsfanfl said:
Indeed I have never mentioned II. I have always just made sure the reservation is in Marriott's system. I wonder if that makes any difference.

With anything Marriott it seems like the difference could be something as completely unrelated as how high above the horizon the North Star will be viewable tonight. Sometimes there's just no rhyme or reason. :shrug:

skyequeen · Aug 29, 2013

I agree with the Tugger who recommended hanging up and dialing again if the person you reach says they can't help you with this. I always get the exchange or Getaway attached but sometimes have to call a few times or alternate between a Marriott Rewards rep, a customer service rep and a reservations person. Can't recall which worked correctly last time. BTW, depending upon when you call, the call may be routed to a person in a unit that genuinely cannot help you, which happened to me maybe a month ago.

dioxide45 · Aug 29, 2013

MichaelColey said:
1. Hang up.
2. Call back.
3. Ask again.
4. Repeat as often as necessary.

I usually just ask "if they can put my MR# on my reservation so that I can see it in my Marriott.com account". That usually gets the best response. But once in a while you run across people who don't know how, or think they're not supposed to, or whatever. Don't argue. It's quicker (and less stressful) to just hang up and call back.

You can add it when you check in (and perhaps even when you check out), but I always like to get it taken care of as early as possible so I don't forget later.

skyequeen said:
I agree with the Tugger who recommended hanging up and dialing again if the person you reach says they can't help you with this. I always get the exchange or Getaway attached but sometimes have to call a few times or alternate between a Marriott Rewards rep, a customer service rep and a reservations person. Can't recall which worked correctly last time. BTW, depending upon when you call, the call may be routed to a person in a unit that genuinely cannot help you, which happened to me maybe a month ago.

With the e-mail option, I see no need to go through the aggravation and time of calling explaining, hanging up and then calling back. The e-mail is quick and painless and to date has never failed. I am seeing more cases where Marriott Rewards is forwarding it to MVCI to have the number added.

vlapinta · Aug 29, 2013

I did exactly what others in this thread suggested. I sent an email. I got an email back with in a few hours saying it was done. I went on my Marriott Reward's acct and it showed up. Thank you, I never even knew it could be so easy!

frank808 · Aug 29, 2013

I called the platinum line and gave the rep the reservation number. She told me
that she could not add the number on. Before this I went to my MR account and checked to make sure the reservation was already in my name. She told me I would have to contact MVC to add the reservation number to my MR account. So I just fired off an email to customer service at marriott with reservation number and my MR number. 6 hours later I get an email saying it is done and check my MR account and reservation now shows.

I wonder if marriott is changing something as I used to be able to do this by calling in.

ira g · Aug 29, 2013

I booked an II exchange yesterday into a marriott and called the Platinum elite line today and the exchange was posted into my MR account within 30 seconds.

Help: How do I attach Interval trades to my Marriott account

SuperBeav39

rrazzorr

Mr. Vker

SuperBeav39

SueDonJ

dualrated2

Saintsfanfl

Kdjk5467

aka Julie

dioxide45

TUG Review Crew: Expert

dioxide45

TUG Review Crew: Expert

Old Hickory

Saintsfanfl

Saintsfanfl

SueDonJ

Saintsfanfl

MichaelColey

TUG Review Crew: Expert

SueDonJ

Saintsfanfl

SueDonJ

skyequeen

dioxide45

TUG Review Crew: Expert

vlapinta

frank808

ira g