Our Recent Experience with RedWeeks4Less
Following is a letter we sent to Jaime at RedWeeks for Less when they said they were going to cancel our purchase of 6K WorldMark points, claiming that WE were delaying the process, when it took VP Title 60 days to get the documents from WorldMark. Jaime's response follows.
Jaime.
We are holding nothing up. As you were informed at the time of purchase, we would be leaving for Europe on December 6th, 2013 and time was of the essence. We were on a vacation in the State of Washington when we bought these points, and in spite of my being sick, we went to Tacoma and found a notary to send the documents that VP Title sent to us. We sent them back to VP Title, by overnight mail. These were not the documents that WorldMark required. They were only the documents that authorized WorldMark to deal with VP Title in regard to this purchase, .
In the meantime, Jim (Warren) contacted WorldMark to see how long it would normally take to complete a transfer like this. He was told 3-4 weeks. Today, when he spoke with WorldMark, he was told that had they known we would be out of the country, they would have processed the paperwork so that the due date would not fall while we were out of the country, but they were never told.
At the same time that we bought these from you, we purchased 20K WorldMark points from another company. It was from them that we learned that there was a flag on our account, and that there was an issue with the 6K that we bought from you. We called WorldMark to find out what the flag was, and it turned out that the original paperwork that we returned to VP Title lacked a specific name, or names, of authorized VP Title persons to deal with regarding this transfer. Eventually, that was apparently straightened out.
Meanwhile, we had to do a straight transfer with the 20K (that we bought on 10/18) rather than a combined transfer with our existing account. That transfer has long since closed (before we left for Europe).
Then next time we heard from VP Title, we had already left the country and that was only because in trying to be sure our cell phone would call the US from Europe, I called my husband's cell number and found a message on the phone from VP Title. We immediately called them and explained the situation. We told them what cell number to use if they needed to call, and what email address to use. They did neither. They continued to leave messages on my husband's cell number, and email at the email address that we rarely check while on vacation. We have responded to each and every message AS WE GET THEM. We are in remote parts of Europe, and do not always have access to cell, let alone email. We respond to email – and phone, as soon as we can access them. They had no difficulty contacting by my cell phone to get Maintenance Fees collected.
We left for Europe on December 6th, and WorldMark cut the paperwork on December 10th, with a 30 day deadline – or about 12 days before we get home. Ever since we discovered that document online, which was not on the 10th because we didn’t have access, we have been working with VP Title to get them to contact WorldMark and extend the contract date to the 20th so we would have a chance to get home, get it notarized, and overnight it to WorldMark. Their response has been that we, and obviously the seller, should be prepared for the closing process to take 12-16 weeks. It has now been 12 weeks.
Since VP Title could not negotiate an extension of the closing date with WorldMark, we were able to negotiate directly with WorldMark, and were able to extend the closing date from 10 January to 20 January allowing us time to get home on the 19th, notarize the documents, and overnight them to WorldMark, attention to a specific processing agent (name given to VP Title), without additional cost to anybody. This is well within the 16 week time frame that VP title has quoted to us, and the seller.
We have been contacted by VP Title, we have sent funds for the purchase, closing, WorldMark transfer, and when requested the quarterly dues. VP Title stated that because this has taken so long, that the seller started feeling that we are not committed to making the purchase. We have to ask you, that if we go to all of that expense, as well as $1 per minute phone calls from Europe, how can VP Title not feel that we are not committed to following through on sending the documents to WorldMark on the 20th. It sounds as though, when Jim finished his discussion with Hope, there must have been some sort of miscommunication for you to return a completely impossible deadline date of the 13th as opposed to one week later on the 20th as negotiated with WorldMark.
We would like to purchase the points and have done everything humanly possible given the circumstances. We are not delaying, as is obvious by the amount of monies we have already (and continue to) paid. We do not have reasonable access to a US Notary here in Europe.
As of now, WorldMark has notified us that they are not capable of processing any of this paperwork because the sellers paperwork has never reached them. If it does not reach them by the 20th, and we do complete our’s by the 20th, in actuality the seller will be in default, per WorldMark. We have made arrangements with WorldMark to allow the seller’s documents to reach them no later than the 20th, and the contract will continue forward.
Jaime's reply?:
Dear bradaighbradaigh,
Bradaigh,
I appreciate your email. I do see that the closing company sent you many emails regarding the documents that needed your signature in order to process the transfer. Whether or not Worldmark advised you that they would transfer the property in 2 weeks is irrelevant; we have deadlines to our sellers too, and the closing company did exactly as they should have. They sent you the first document to be signed and sent back so that they could order the transfer documents, and the transfer documents were sent to you once received, and are time sensitive. So just as we have stated, you have had the documents for quite some time now, and we must have a tracking number from you by Monday or we will have to cancel the transfer.
Thank you,
Jamie