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HGVC Elite Status Denied

Sandy VDH

TUG Review Crew: Elite
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Without any issue or fuss Member services put me back as Elite Status this morning. I don't know if they looked up my contract, which I have that states "Qualifies for Elite Status" as a condition of the contract.

MS Rep did say that they have added some automation that checks and resets Status levels automatically. She did say that she set my status to locked, which means the system can not override automatically again.

That was easy. I was ready to battle, armed with my contract, but they just look care of it in under 10 minutues, with them putting me on hold and checking everything out. They did state yesterday that they do have all contracts online, so it should have been easy to look up if they do.

So at least my Elite status is BACK!
 
Last edited:

jnjn

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Thats good news!! I guess this is a good lesson for anyone thinking about shelling out the big bucks to become Elite. Better make sure that it is part of the contract. I doubt I would ever do it but is would be nice to be Elite!!
 

pianodinosaur

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Sandy:

Good for you!!! :cheer:
 

Sandy VDH

TUG Review Crew: Elite
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.... and my purchase to receive Elite was a resale unit. I already owned BC and converted it to points.
 

hvacrsteve

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Blame it on the computer!

That seems to be the easy way out these days, I am glad they took care of it for you anyways!

Good job!
 

rjp123

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Although I am not Elite, I am glad I have (just recently) purchased HGVC.
 

Talent312

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Although I am not Elite, I am glad I have (just recently) purchased HGVC.

Did they forget to mention that new members are required to do a dramatic reading from the Members Guide?
Don't worry, we can schedule that for later. ;)
 

PigsDad

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Did they forget to mention that new members are required to do a dramatic reading from the Members Guide?
Don't worry, we can schedule that for later. ;)
Hey, I haven't had to do mine yet! When should I schedule the podcast? :D

Kurt
 

rjp123

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Did they forget to mention that new members are required to do a dramatic reading from the Members Guide?
Don't worry, we can schedule that for later. ;)

I read it 3 times before even buying (I even went through it with my SO as a sanity check). Reviewing it sealed the HGVC deal. ;)
 

Sandy VDH

TUG Review Crew: Elite
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I wonder what the OP Norm151 result's are? Did you get your status back?
 

JonathanIT

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So at least my Elite status is BACK!
Very good news indeed! I'm glad this was just an "error" and not a policy change, it would reflect terribly on HGVC if they started breaking promises like this and yanking status, IMHO.

I am just a "basic" Elite member right now, and I plan to eventually add some more points buying resale. But it has always been in the back of my mind that I might someday want to upgrade to Elite Premier and approach HGVC with my combination of resale and Elite points and see what kind of deal they would offer if I were to buy from them again. I know they make these offers frequently to many owners and their reputation would have gone out the window if they reneged in such a devious way. I for one would never consider buying from them again. And I know many here already feel that way, but I happen to be a potential future customer!

Congrats on being Elite again! :cheer:
 
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