RCI Policy on Instant Exchange

dreamin · Nov 15, 2009

In June I reserved a 1 BR at Lindo Mar in Puerto Vallarta for week 52. I really needed a 2 BR so the RCI guide offered to do an on-going search for no charge. Since then, everytime I phone RCI they tell me I owe them $162 for the on-going search! I've refused to pay and told them to cancel the search. I'm used to doing my own legwork on-line anyway. They then offered to keep the on-going search for free this one time only. Well, today I got a call from RCI saying they had a 1 BR available for me. I agreed to reserve the unit and then they told me it would be 45,000 points. I told them that since the check-in date was less than 45 days, I wanted it at the reduced Instant Exchange rate. After talking to a supervisor, the guide agreed to allow the reservation for 9000 points but that their policy is that the date you sign-up for the on-going search is the date that determines how many points the unit will cost. Has anyone heard of this "policy"? This is my first time using an on-going search, and although it was successful, I'm not sure it's worth the hassle dealing with RCI.

philsfan · Nov 19, 2009

dreamin said:
In June I reserved a 1 BR at Lindo Mar in Puerto Vallarta for week 52. I really needed a 2 BR so the RCI guide offered to do an on-going search for no charge. Since then, everytime I phone RCI they tell me I owe them $162 for the on-going search! I've refused to pay and told them to cancel the search. I'm used to doing my own legwork on-line anyway. They then offered to keep the on-going search for free this one time only. Well, today I got a call from RCI saying they had a 1 BR available for me. I agreed to reserve the unit and then they told me it would be 45,000 points. I told them that since the check-in date was less than 45 days, I wanted it at the reduced Instant Exchange rate. After talking to a supervisor, the guide agreed to allow the reservation for 9000 points but that their policy is that the date you sign-up for the on-going search is the date that determines how many points the unit will cost. Has anyone heard of this "policy"? This is my first time using an on-going search, and although it was successful, I'm not sure it's worth the hassle dealing with RCI.

RCI recently had a promotion where they would start searches for free. That is not happening any more. It was $189 the last time I tried to start a search using my points account. The rest of the story is an extreme load of BS. Instant Exchange rates kick in at 45 days regardless of when you started your search.

RCI Policy on Instant Exchange

dreamin

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philsfan