I am hoping I can have a resolution ... this is what I have just posted in "redweekk.com":
Dear Mr. Chavez,
We are another very unsatisfied customer that your sales people have LIED to. Here is what I posted earlier in the site " for "Pissed off Customers" a couple of weeks ago:
"My husband and I were there in Jan 2015. My husband and I are wanting very much to be happy about this purchase, but we are having trouble with that happiness. As many others we fell prey to the sales techniques right away at the airport and car rental. As many others, we were held (yes HELD) there for a very long day (that was supposed to be a 1 hour presentation) with many different sales and manager people involved until we finally said yes. We were told it is not a time share... but it appears that is what it is. We were told that if we "gave back" a week and "exchanged" it that we would be given vida $ for each week we did not use at the Mayan resort but "exchanged". But it appears that is a lie. We were told that we could use our vida $ dollar for dollar on a vacation and the example that was given that if our plane fare was $500 we could use $500 vida dollars and be out nothing - that appears to be untrue you apparently cannot use the vida dollars 100% but only as a partial amount???? Then we have heard that there is maybe something about a Friday with specific hours that maybe you can use 100% vida dollars????? That was never told us. what does appear to be true is the $5-- for our week stay at the resort - would be put back into our vida dollar account dollar for dollar. We were supposed to get information explaining all of this.... it is now Easter weekend and we still have not received any information. Living out in the country My phone often has a poor connection so often I must rely on internet and email. I am an unhappy girl that wants very much to be happy."
We would just like a full refund, as the more we have learned, and the more we have looked and searched there are so many customers that have been lied to by your sales people. They are just relentless in their tactics of "holding you hostage" and promising you anything - the moon ... until you say 'yes', we just wanted to have a nice holiday while in Mexico. And now we are left with a sad distaste. We will let everyone that we know to never be drawn in by your sales tactics.
Your customer service people have tried to placate us with a paltry offer but that is not satisfactory. We purchased based on the lie of the Vida $ that we could use 100% for our airfares, car rentals ... etc. LIES.
Thank you for your help