My husband and I were there in Jan 2015.My husband and I are wanting very much to be happy about this purchase, but we are having trouble with that happiness.
As many others we fell prey to the sales techniques right away at the airport and car rental. As many others, we were held (yes HELD) there for a very long day (that was supposed to be a 1 hour presentation) with many different sales and manager people involved until we finally said yes. We were told it is not a time share... but it appears that is what it is.
We were told that if we "gave back" a week and "exchanged" it that we would be given vida $ for each week we did not use at the Mayan resort but "exchanged". But it appears that is a lie. We were told that we could use our vida $ dollar for dollar on a vacation and the example that was given that if our plane fare was $500 we could use $500 vida dollars and be out nothing - that appears to be untrue you apparently cannot use the vida dollars 100% but only as a partial amount???? Then we have heard that there is maybe something about a Friday with specific hours that maybe you can use 100% vida dollars?????
Also, we were told that we would not have to pay for the web access - lie. The vida lifestyle web page says that we can only "deposit" weeks that are not vida resort weeks... we were lied to
That was never told us. what does appear to be true is the $5-- for our week stay at the resort - would be put back into our vida dollar account dollar for dollar. We were supposed to get information explaining all of this.... it is now Easter weekend and we still have not received any information.
Living out in the country My phone often has a poor connection so often I must rely on internet and email.
I am an unhappy girl that wants very much to be happy.Can someone help me to understand? The more I am investigating, the more I would like a full refund. Can anyone help with advice?
As many others we fell prey to the sales techniques right away at the airport and car rental. As many others, we were held (yes HELD) there for a very long day (that was supposed to be a 1 hour presentation) with many different sales and manager people involved until we finally said yes. We were told it is not a time share... but it appears that is what it is.
We were told that if we "gave back" a week and "exchanged" it that we would be given vida $ for each week we did not use at the Mayan resort but "exchanged". But it appears that is a lie. We were told that we could use our vida $ dollar for dollar on a vacation and the example that was given that if our plane fare was $500 we could use $500 vida dollars and be out nothing - that appears to be untrue you apparently cannot use the vida dollars 100% but only as a partial amount???? Then we have heard that there is maybe something about a Friday with specific hours that maybe you can use 100% vida dollars?????
Also, we were told that we would not have to pay for the web access - lie. The vida lifestyle web page says that we can only "deposit" weeks that are not vida resort weeks... we were lied to
That was never told us. what does appear to be true is the $5-- for our week stay at the resort - would be put back into our vida dollar account dollar for dollar. We were supposed to get information explaining all of this.... it is now Easter weekend and we still have not received any information.
Living out in the country My phone often has a poor connection so often I must rely on internet and email.
I am an unhappy girl that wants very much to be happy.Can someone help me to understand? The more I am investigating, the more I would like a full refund. Can anyone help with advice?
