Joannelitt2
TUG Member
Imagine this after months of searching everyday for a decent airfare to cabo San Lucus and finally finding a some what decent fare of 1250 dollars round trip on 2 direct flights. United without notifying me cancels my direct flight home puts me on a flight 2 hours earlier than my original flight and doesn't even notify me.
I just so happened to go online this morning to check for a friend and I didnt see my flight online. I than go and view my reservation and see that they not only cancelled my direct flight and put me on a stop over flight two hours earlier but they didn't even assign me a seat!
I than called united and spoke to a supervisor and she said an email was sent out. Well my response back to her was I didn't receive an email and should of been called and given the chance to choose what flight I would want instead of just assigning me what ever they wanted to. What happened to the customer having a choice!
I know when jet blue changes their schedule by a few minutes we are notified by email and asked to confirm the changes and it's just a time change not a total flight change. I then ask her to check On my daughter flight who is booked also on a direct flight home on a Saturday her flight was also changed to a stop over and again she or I was not notified.
Bottom line I had to change my flight home to a day earlier to be on a non stop, losing a day of my much needed vacation and losing points at my timeshare for one night. When asked if there was a direct flight home for my daughter on either the Friday or Sunday she informed me only on Monday. This is New Years weekend when most people would want to fly on a sat or Sunday not a Monday.
I really feel UNITED airlines posts direct flights so customers will book with them and then they just go ahead and cancel them and change you to a stop over whenever they feel like. When asked if the flight was cheaper since it's not direct anymore I was told if her existing flight was booked today it would be 3,000 dollars instead of the 1250 I paid back in sept. CRAZY CRAZY CRAZY who in their right mind would pay 3,000 to fly not even first class. I asked for some sort of compensation and was told I needed to contact customer care online. I will NEVER book with united again!!!!!!!!!!!!AND neither should any of you, unless you want UNITED to choose your flight for you.
I just so happened to go online this morning to check for a friend and I didnt see my flight online. I than go and view my reservation and see that they not only cancelled my direct flight and put me on a stop over flight two hours earlier but they didn't even assign me a seat!
I than called united and spoke to a supervisor and she said an email was sent out. Well my response back to her was I didn't receive an email and should of been called and given the chance to choose what flight I would want instead of just assigning me what ever they wanted to. What happened to the customer having a choice!
I know when jet blue changes their schedule by a few minutes we are notified by email and asked to confirm the changes and it's just a time change not a total flight change. I then ask her to check On my daughter flight who is booked also on a direct flight home on a Saturday her flight was also changed to a stop over and again she or I was not notified.
Bottom line I had to change my flight home to a day earlier to be on a non stop, losing a day of my much needed vacation and losing points at my timeshare for one night. When asked if there was a direct flight home for my daughter on either the Friday or Sunday she informed me only on Monday. This is New Years weekend when most people would want to fly on a sat or Sunday not a Monday.
I really feel UNITED airlines posts direct flights so customers will book with them and then they just go ahead and cancel them and change you to a stop over whenever they feel like. When asked if the flight was cheaper since it's not direct anymore I was told if her existing flight was booked today it would be 3,000 dollars instead of the 1250 I paid back in sept. CRAZY CRAZY CRAZY who in their right mind would pay 3,000 to fly not even first class. I asked for some sort of compensation and was told I needed to contact customer care online. I will NEVER book with united again!!!!!!!!!!!!AND neither should any of you, unless you want UNITED to choose your flight for you.
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