Bigrob
TUG Member
I know, there is nothing new here. But it is SO discouraging to have a product I believe in represented in such a slimy manner.
My daughter - a recent college graduate and a newlywed - checked in at Panama City Beach tonight. She was hoodwinked into attending a presentation tomorrow - for which she paid a $20 cash deposit. The "concierge" - who is really the first in a series of sales pit bulls - claimed when I called to "undo" this that, "we put the money in a safe and she'll have to come down tomorrow to get the deposit back". Some nonsense about accounting, and how she's doing her job, and giving them a wonderful honeymoon package.
I said, "so, it's a gift? for their honeymoon? And they don't have to attend a presentation? That's great!" A moment of silence, then she starts talking about how they want to let non-owners learn about the benefits of ownership. I explained I'm a platinum owner with over 10M points and probably know more about their product than anyone who will be presenting tomorrow, and my daughter is also an owner. Could not get her to return the money. She was quite nasty about it.
All of this followed several calls to/with Wyndham and the PCB resort staff. I had received an outbound call from the resort staff last week and discussed that is was my daughter who would be visiting, and they confirmed it was noted in the reservation. Somehow, none of the notes were there and they didn't let my newlywed daughter check in. I had to call Wyndham corporate and get them to get her entered in - even though I'd already done that with the resort the week before. So I was already hot.
UGHHHH.
My daughter - a recent college graduate and a newlywed - checked in at Panama City Beach tonight. She was hoodwinked into attending a presentation tomorrow - for which she paid a $20 cash deposit. The "concierge" - who is really the first in a series of sales pit bulls - claimed when I called to "undo" this that, "we put the money in a safe and she'll have to come down tomorrow to get the deposit back". Some nonsense about accounting, and how she's doing her job, and giving them a wonderful honeymoon package.
I said, "so, it's a gift? for their honeymoon? And they don't have to attend a presentation? That's great!" A moment of silence, then she starts talking about how they want to let non-owners learn about the benefits of ownership. I explained I'm a platinum owner with over 10M points and probably know more about their product than anyone who will be presenting tomorrow, and my daughter is also an owner. Could not get her to return the money. She was quite nasty about it.
All of this followed several calls to/with Wyndham and the PCB resort staff. I had received an outbound call from the resort staff last week and discussed that is was my daughter who would be visiting, and they confirmed it was noted in the reservation. Somehow, none of the notes were there and they didn't let my newlywed daughter check in. I had to call Wyndham corporate and get them to get her entered in - even though I'd already done that with the resort the week before. So I was already hot.
UGHHHH.