The GUEST at any lodging NEEDS to open their mouth and SAY, "I need help." I have ONE resort where there are ONLY under 5 or few units without elevator access to a 2nd floor unit. I have been asked "Do I need help getting my luggage to the unit and building?" I have been asked when I arrive without a car and the unit is located over pavers, a couple of steps, and a good block away from the front desk, if I need assistance.. The staff would have in BOTH cases send a maintenance team member to assist me.
Maybe a woman will get asked more OR a woman will speak up --- but it is a decision each individual acts on. I have turned away from units where I did not like the unit location (safety), actual electrical panel box (very rusted & old), furniture condition & cleanliness, excessive noise, etc.
Please get older family members to consider that their health and well being is more important. Asking for the manager or calling RCI/II is the 1st step. AND then accept ONLY a safe solution to the problem - and sometimes that means NOT STAYING there at an added expense to the family member.
I am not visibly disable or elderly in appearance. I do a lot of physical work with construction guys - but don't do the gym and personal trainer. Or as my health nut sisters have said, I am in much better shape than they thought. AND I did qualify for the DISCOUNTED rate on my LTC insurance.