- Joined
- Jun 6, 2005
- Messages
- 31,894
- Reaction score
- 8,998
- Points
- 1,049
- Location
- The Centennial State
- Resorts Owned
- Wyndham Founder; Disney OKW & SSR; Marriott's Willow Ridge,Shadow Ridge,Grand Chateau;Val Chatelle; Hono Koa OF (3); SBR(LOTS), SDO a few; Grand Palms; WKORV-OF (2),Westin Desert Willow.
My email:
I need all deeded purchases to show in my account for reservation purposes and for paying maintenance fees. We bought a new week and received a letter from Starwood, contract #429???, a lockoff. I missed out on a reservation because the week is not in my account.
There is also a week in my husband's account and not in mine. Why are weeks not going into my account? How can I pay fees and book online, if the weeks are in limbo somewhere? Cindy _____
Dear Cindy ______,
It is my pleasure to assist with your inquiry regarding your multiple weeks with Starwood Vacation Ownership (SVO).
Upon review of your account, I see that two of your weeks of ownership--contracts 416??? and 429???--are titled differently from your other weeks. Most of your properties are titled Cynthia L. _______, but the two accounts mentioned above are titled Cynthia _____. Because the named title does not match, these will not connect to your other weeks of ownership.
If you want to change the titles, you may contact our Title department by phone for further assistance regarding this matter. The Title department will be able to provide you with the appropriate steps that must be taken to initiate the title change. Title can be reached at 1-800-729-8246 Extension 62291, Monday through Friday, 8 a.m. to 5 p.m., Eastern time.
I hope this information is helpful. If I can be of any further assistance, please do not hesitate to let me know.
Respectfully,
Sharon J.
E-Communications Specialist
Owner Services
My issue is that this has happened in the past, and Starwood has been picky about deeding, but not to this extent. I have always sent an email, and they have been obliging in making sure Rick and I could access our accounts to pay fees and keep track of our ownerships. Now we seem to be at an impasse because I am not paying to have my weeks deeded all the same, just so I can see my weeks online. Our kids are on the deeds as well, which has caused issues in the past.
Maybe I have to create another account to see my other weeks that are missing initials. I am frustrated. Do they want the fees for these weeks? Maybe Starwood should explain to the HOA why they are making it tough to pay fees!!!!
I need all deeded purchases to show in my account for reservation purposes and for paying maintenance fees. We bought a new week and received a letter from Starwood, contract #429???, a lockoff. I missed out on a reservation because the week is not in my account.
There is also a week in my husband's account and not in mine. Why are weeks not going into my account? How can I pay fees and book online, if the weeks are in limbo somewhere? Cindy _____
Dear Cindy ______,
It is my pleasure to assist with your inquiry regarding your multiple weeks with Starwood Vacation Ownership (SVO).
Upon review of your account, I see that two of your weeks of ownership--contracts 416??? and 429???--are titled differently from your other weeks. Most of your properties are titled Cynthia L. _______, but the two accounts mentioned above are titled Cynthia _____. Because the named title does not match, these will not connect to your other weeks of ownership.
If you want to change the titles, you may contact our Title department by phone for further assistance regarding this matter. The Title department will be able to provide you with the appropriate steps that must be taken to initiate the title change. Title can be reached at 1-800-729-8246 Extension 62291, Monday through Friday, 8 a.m. to 5 p.m., Eastern time.
I hope this information is helpful. If I can be of any further assistance, please do not hesitate to let me know.
Respectfully,
Sharon J.
E-Communications Specialist
Owner Services
My issue is that this has happened in the past, and Starwood has been picky about deeding, but not to this extent. I have always sent an email, and they have been obliging in making sure Rick and I could access our accounts to pay fees and keep track of our ownerships. Now we seem to be at an impasse because I am not paying to have my weeks deeded all the same, just so I can see my weeks online. Our kids are on the deeds as well, which has caused issues in the past.
Maybe I have to create another account to see my other weeks that are missing initials. I am frustrated. Do they want the fees for these weeks? Maybe Starwood should explain to the HOA why they are making it tough to pay fees!!!!