Genesis Collection Website Down
I've been trying to make reservations through the Genesis Collection website for over 3 weeks. I get an error that states "User Expired". I've contacted dozens of numbers, including Gwen at Concord Servicing Corporation which is the site that collects the annual registration fee who confirmed my web account is in good standing; Marina Fiesta Reservations, who told me they couldn't find my account in their "new" website. After dozens of phone calls and transfers, I finally reached Denisse Gonzalez, Member Services, Genesis Collection Platinum at 619-793-4779. Denisse is, supposedly, the Genesis Collection direct contact. She's located in San Diego, and does speak English. Her email is:
memberservices@genesiscollectionplatinum.com.
However, she has basically given me 2+ weeks of empty promises - my converted web account will be available by last week - didn't happen, plus earlier promises to call my by Sunday the 13th of January - didn't happen, etc.
I wrote the Secretary of Tourism for Mexico and got a auto reply that I would hear back from them in 48 hours. That hasn't happened either. Thinking it might jar Denisse into some valid action, I emailed her a copy of what I sent them.
We bought into the collection in late November, 2010, with Marina Fiesta being our home resort and have used it only once, when I took my neighbor down after she watched our cat for us while we were on an cruise in 2011. The reservation for that was a hassle, but I chalked it up to my inexperience with their site. Now, I'm convinced it is truly a scam. I believe I will contact my credit card company - even though it's been so long ago to see if they will refund our $$$ since they are not living up to their 30-year agreement.
If anyone has any other suggestions, I'd love to hear them.