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Shell website...ready to throw in the towel.

idontknow

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I bought SVC resale back in September...immediately had website issues, intermittent and frustrating, whatever.

Since the end of April, I have been completely unable to access Point and Play, Shells online booking system. I get nothing but the same error telling me to call Shell. I have sent countless emails and called and every single time I am told the same thing...."We are aware of the problem, our technicians are working on it, sorry for the inconvenience." But it's been like this since APRIL. :annoyed:

What I don't understand is that not everyone is having this problem.

What the heck else can I do??? :shrug:

I am sooooo friggen frustrated with this!!!
 
DaveNV

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Have you tried accessing it from a different computer, or with a different browser? It may be a snag in your browser or PC. If it works elsewhere, go back and clean up your machine - clear the cache, delete cookies, update Java, Flash, Browser version, whatever, and see if you get a different result.

Dave
 
idontknow

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BMWguynw said:
Have you tried accessing it from a different computer, or with a different browser? It may be a snag in your browser or PC. If it works elsewhere, go back and clean up your machine - clear the cache, delete cookies, update Java, Flash, Browser version, whatever, and see if you get a different result.

Dave
Click to expand...

Tried that already...nothing. :(
 
DaveNV

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idontknow said:
Tried that already...nothing. :(
Click to expand...

And you're not able to access it from another machine? If not, then it sounds like the issue is with your account. Time to try speaking with a live body at Shell. Seems absurd that they'd tell you the same thing all these months. Don't they have a direct customer service line for technical issues? Ask for a Supervisor? Seems like there's something that can be done.

Dave
 
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BMWguynw said:
And you're not able to access it from another machine? If not, then it sounds like the issue is with your account. Time to try speaking with a live body at Shell. Seems absurd that they'd tell you the same thing all these months. Don't they have a direct customer service line for technical issues? Ask for a Supervisor? Seems like there's something that can be done.

Dave
Click to expand...

Yeah, no matter what computer I try from I get the same error message. I have always talked to a live person when I call and literally every time I am given the same run a round. The last few times I have lost my temper a bit...not quite full on rage...lol...but close. The last 2 emails I sent never even got a response.

This is ridiculous.
 
idontknow

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Off topic BMWguy....you're N of Seattle? How far N? Im in Mount Vernon. :)
 
Beefnot

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idontknow said:
Yeah, no matter what computer I try from I get the same error message. I have always talked to a live person when I call and literally every time I am given the same run a round. The last few times I have lost my temper a bit...not quite full on rage...lol...but close. The last 2 emails I sent never even got a response.

This is ridiculous.
Click to expand...

Call customer care at 888.947.4355, explain to them the situation, and that this not specifically a website issue (although it is definitely a piece of crap). There is an issue with how your account has been set up, and they need to fix it, period. Either the IT department or account resolution department or both need to study your specific setup and determine the issue. Customer care should be able to ensure that escalated handling.

I have contracts with different use years and when I had been getting the same message until they did something on their end to make it work.
 
idontknow

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Beefnot said:
Call customer care at 888.947.4355, explain to them the situation, and that this not specifically a website issue (although it is definitely a piece of crap). There is an issue with how your account has been set up, and they need to fix it, period. Either the IT department or account resolution department or both need to study your specific setup and determine the issue. Customer care should be able to ensure that escalated handling.

I have contracts with different use years and when I had been getting the same message until they did something on their end to make it work.
Click to expand...

Thanks! My last call to them (Tuesday) they said they would put in a ticket with the IT dept. and I should hear back in 48-72 hours. Still have yet to hear back. I will follow up though.

~Kim
 
rickandcindy23

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I have problems with the website occasionally, but not all of the time. You might try using Google Chrome. I have problems using Chrome with RCI, however. So I use IE for that.
 
blr666

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I had problems about a couple of months ago and it took them a month to fix it. Try calling the main number and press 1,then 3. This goes to a supervisor. At least that's what they told me. Good luck.

Sent from my SM-N900P using Tapatalk
 
Beefnot

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Over the last few weeks the Shell website has reverted back to being a piece of crap when trying to book something. Getting my card charged but the reservation does not go through is a routine occurrence.
 
rickandcindy23

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Sorry you are having problems with the system, Beefnot.

We have a bunch of points in the process of closing, and I hope Shell fixes the issues fast because I want to use my points, which will have 2014 use included. I borrowed almost all of next year's points, and the system will not let me book a thing.

I also have issues with II not allowing me to see everything because I have no points left. I am dying to see if I can get some great exchanges with Shell, since my Marriott and Starwood weeks have poor trading power.
 
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I have had problems off and on also.

I have emailed support and they are not very quick with responses.

It usually comes back after a few days, frustrating when you need to do something on a deadline.
 
presley

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It's been down for me for 2 days. Is it working for anyone else?
 
blr666

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Down for me too. It has been down more than up recently.
 
rickandcindy23

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They are probably busy trying to figure out how to stick it to resale buyers of Shell points.

Wyndham is also probably working out a whole rental program to benefit Wyndham.
 
vacationhopeful

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Cindy,
I am sure they are trying to 'code' the "R" into everything they can ... and after all these years, there might be too MANY "uncoded". But the new and improved "wyndhamized" computer system will definitely take care of the "future".

Right now, the new corporate owners might be trying to increase HKs and RTs fees but most likley really are trying to skim units to Extra Holidays.
 
Beefnot

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They took the system down at 10p PST on 9/16 for scheduled maintenance, and brought it back online a short bit ago. They had a message on their 877-SHELL-10 line that the call center and system would be down completely on 9/17. The frustrating thing though is that after a full day of "maintenance", I see no improvement, and it crashed again for me a few min after it came back up. I dunno, maybe after being down for a day, users coming back en masse are overloading the servers.
 
Beefnot

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Amazing that the site can be taken down for a full day for maintenance and then brought back up with issues. Logging me out randomly.
 
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Shell website

I have always had intermittent issues with their website... it boots me around in circles some days, having me re-log-in a few times despite being already logged in. Sometimes I just come back the next day, and it's better, so it's hit and miss for sure.
Then there's the bizarre fact of having the "newer" website design, only to revert back to the older one once you're logged into Member pages. Like they never finished it or something. Hadn't heard about a new Wyndham system - can only hope it improves things!

II login via Shell's external exchange link is also a pain in the butt. Once in II, I also have to re-navigate the same searches twice before I get to use the certificate or points I want to. Only marginally better than Shell's site!
 
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