*************HICV LIARS, CHEATERS, TRICKERY, DECEPTIVE MARKETING MATERIAL****************************************** *****
We went to a Holiday Inn Club TS presentation on 8/12/2013 @ 9:00am
Met with Nick Santos, Salesman, for HICV timeshare presentation at the South Beach Resort, Myrtle Beach, SC. Nick offered us a Point-based timeshare of 71,000 points for $9,000 to be used on Even years only. He showed us some presentation material. This consisted of a laminated chart with rows and columns showing the point values for resort bookings at quarterly month intervals. Also a catalog showing all the resorts available to us to use. He explained how the timeshare worked and the network resorts, RCI and IHG, could be rented for as low as 4,500 points per week (shown on the chart). He also believed the other resorts were pet friendly. We asked if we would get the Point chart and catalog in the mail. He said,”yes”. This sounded like a deal to us. Four hours later we signed a contract in front of Cathy, Quality Assurance Officer. We were given a member reference card showing our member id number. She told us we had 10 days to cancel. Nick or Cathy never mentioned any Exchange Fee’s that occur when moving points from HICV to RCI or IHG. It was not mentioned when signing the contract.
9/16/2013
Wrote cancellation letter and sent three copies thru certified mail on this day to HICV Orange Lake.
9/28/2013
I called Rodney back but got an answering machine. Rodney called back half hour later and we had a long discussion demanding they cancel our contract. We informed him our salesman, Nick sold us a lemon and we couldn't use the timeshare based on the point value of 71,000pts every other year. He only offered to sell us more points but we were not interested. We demanded he cancel our contract or contact someone that could. He kept diverting the conversation away from our intended point. He could not cancel the timeshare. We refused anything offers he made.
Its been a year long battle with HICV to get out of contract. After hiring lawyer and mediations, the HICV headquarters refused and said if was buyers remorse. Fighting my fight in civil court against them in the next month.
Scott
Scranton, PA