- Joined
- Dec 19, 2008
- Messages
- 16,003
- Reaction score
- 4,676
- Points
- 748
- Location
- Maryland
- Resorts Owned
- A few in S and VA, a single resort in NC, MD, PA, and UT, plus Jamaica and the Bahamas
Someone posted this in the new to timeshareing forum but I thought it should be brought to the attention of Shell owners here as well.
I have owned 13000 Shell points for over 5 years and have never paid for housekeeping even when booking 2, 3, or more stays of different lengths. On April 22nd, 2016 I booked one night at The Legacy in Phoenix after my son's wedding, and they hit me with a $47 "housekeeping fee". When I called Shell they told me it was because my "contract" only gives me 2 free housekeeping events per USE YEAR!! That's a new wrinkle since Wyndham has taken over. Why would anyone buy enough points for 2 or 3 or more weeks if you have to pay for housekeeping for anything over 1 week? Considering how expensive Shell's maintenance fees are (22 cents per point per year), I would expect that to be part of those fees.
It might be time to dump my Shell points if they are going to start nickle and diming us to death. Anyone else experience this charge?