Ken555
I can understand your scepticism about this as we were amazed at the replies we had explaining the policy; I have posted the eddited replies from 3 SVV/SVO managers below which prompted our TUB post;
Reply 1. from SVV Manager
“.........1 mid-stay clean for any reservation of 7 nights or more, no mid-stay clean for any reservations less than 7 nights. Each reservation has a check-out clean, reservations of multiple 7-night stays, i.e. 14 or 21 nights will get a mid-stay-over clean each week. Your last reservation was for 10 nights, hence you received one mid-stay clean only and a check out clean.......”.
Reply 2. from SVO Supervisor Resolution Services
“..... Since my last correspondence I wanted to follow up not only with the Sheraton Vistana Villages, but also the other resorts in the Starwood Vacation Network as well as our various owners’ associations regarding the housekeeping schedule.........With that being said, the schedule provided by XXXX { above} is accurate and is consistent across our resort collection. In establishing the housekeeping schedule, the determining factor is really how the weeks are sold and their intended use patterns. The timeshare program is divided into one-week increments and upon departure from your villa, the beddings is changed. If you stay for one week, your sheets are changed upon check out. If you stay for two weeks, your sheets are changed after the first 7 nights and then again upon check out. Essentially, the schedule is based upon these 7 night stays.
As you are aware, Starwood provides you with the flexibility to travel outside of the 7-night increments. As a result, though, we needed to establish how we would approach the servicing of stays that may be more or less than the 7 nights. We needed to make a consistent point at which a shorter stay would not receive the additional servicing and a longer stay would. The decision was made that housekeeping would follow the same 7-night use pattern. In this case, any stay that is less than two weeks receives one bedding replacement, which takes place upon check out. A stay of 14-20 nights receives two, one after 7 nights and another upon check out. A 21 night stay would receive three bedding replacements, two during the stay and one upon check out. This coincides with the normal housekeeping services of the villas.
...........the information I am providing is consistent with what is established by our owners’ association and the various resorts within our collection....”
Reply 3. from SVO Consumer Affairs Specialist
‘.... As discussed, when you are staying at a Starwood Vacation Ownership property you will receive the below services:
-When booking a reservation for 6 nights or less, there will be no mid-week tidy.
-When booking a reservation between 7 and 9 nights you will receive a mid-week tidy only.
-When booking 10 nights or more you will receive a mid-week tidy and then a full clean including a sheet change on the 7th night."
So it apprear if you book less that 14 nights you have your sheets changed after maybe 11 nights (reply 1) or upto 13 nights (reply 2) or 10 nights (reply 3).
Confused? Alarmed? Disbelief? Shocked?........yes all of them!
Content? Accepting? Grateful? Complacent?.......no chance!
DavidnRobin
The smoking issue you descibe has become a real problem all over the UK ever since the law was changed banning smoking in bars, public places etc . Hence everybody that smokes goes outside and you have to hold your breath as you rush throgh their fumes! Yes its better inside now BUT you cant sit outside to eat or drink without fumes wafting over you.
Some call it progress......!
if it's not 10 or 13 days yet...
