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Groupon

MaryBella7

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Hi! Just stayed at Kingsgate for a week and found that the pool was exceptionally rowdy (12-13 year olds getting aggressive with my 6-7 year olds for no reason). Also people were leaving coolers with empty beer cans out around picnic tables and other such things. The game room had mostly broken games, and we still paid our $5 fee per day.

Is this normal? I know that Kingsgate had a Groupon good for this summer, and I saw that the Groupon Q&A was mostly about putting more than 4 people into a 1 BR unit.

Is using Groupon hurting Kingsgate? Wouldn't the rooms fill in summer by points people anyway - just not necessarily by April? This has me a bit concerned. The units will get torn to bits with many people who don't care about them using them.

I own here and want to dump after this stay.
 

am1

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The el cid in Cozumel had a groupon in June. All inclusive was cheaper then me booking just the room using points. I was not asked to do an update but that would have been my first comment.
 

vacationhopeful

TUG Review Crew: Rookie
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Write a couple of letters. Your HOA President. Wyndham Vacation Resorts. Resort Manager.

State clearly the unacceptable and negative things with dates & times. State WHAT you expect from them - refund of points used to book, your $5 per day, and a reply. Dang, you could try for travel expenses ... but expect NOTHING - maybe your points or some of them.

I would have been all over the resort manager & his/her assistants about the pool - with pictures & videos ... with your WET KIDS dripping on their welcome center floor. Sorry, pool safety is not a "kids will be kids" event. I would have been happy to point out a kid with a broken neck and life long injuries would ruin the kid and the resort, without regard to any old sign, if the pool was like the WILD WEST.
 

MaryBella7

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Thanks so much for that reply. I will video next time. Other kids were coming up to mine quite aggressively and splashing at them for no apparent reason. They were much older. When my kids splashed back - they thought it was play, the other kids started to get aggressive like they would fight. My son is a 6 year old with autism. His sister is seven. Neither is trying to fight anyone - they just want to play. It was kind of scary. They splashed in play and then were aggressively engaged in fighting behavior. My husband had to scare them away.
 

MaryBella7

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And I will write letters - I am known for that!
 
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