Helios
TUG Member
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- Jan 3, 2015
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I had a 10 day reservation starting on 5/25/2016 (Wednesday). I called Starwood (Elite line) yesterday and was told that the reservation had to be cancelled (just like they had done multiple times for me) before they could rebook a shorter stay. However, this time I was told there was no guarantee I could rebook it. I asked if this was a new procedure because I had done this before with a guarantee I could rebook the shorter stay (since I already had the nights). Then I was told this was not new. So I decided to call this AM hoping for a better answer.
This AM I called and was able to do what I needed with one unit but was told that the second unit could not be rebooked with a Saturday Check In. Supposedly, Harborside restricted Saturday arrivals because of the Holiday.
I think this makes sense because of the way Harborside does daily check ins per building. Even though I had a reservation that included all the nights I needed, my reservation check in day was not Saturday.
Has anyone experienced this?
This AM I called and was able to do what I needed with one unit but was told that the second unit could not be rebooked with a Saturday Check In. Supposedly, Harborside restricted Saturday arrivals because of the Holiday.
I think this makes sense because of the way Harborside does daily check ins per building. Even though I had a reservation that included all the nights I needed, my reservation check in day was not Saturday.
Has anyone experienced this?