I had set up an OGS (Online) about a week before, and when they "Updated" the site, the link totally disappeared. I called in to have an OGS search set up then spent a while on the phone with the IT department while they tried to figure out if I was just crazy or if the link really was missing. Tim, in IT, said it was not on the list of known problems and logged into my account to see first hand what I was seeing. Anyway, long story short, he put in a "fix request". I was then able to modify the OGS online, but a couple of days later, I received an "Ongoing Search Modification Acknowledgement" email and on the second page is said "5. Modifications: This ongoing search can only be modified by telephone, facsimile, mail, or in person at RCI's Carmel, Indiana office. Ability to modify an ongoing search online is not available at this time." Number 6 was something similar regarding cancellations. I can now neither create an OGS, Modify an OGS or see the details of my OGS. The website shows I have one, but I had to call in to verify what it was and that it was still working. (This was all through the Wyndham Portal.)