tandemrider
TUG Member
I won an ebay auction on May 9th. Before bidding, I read as much as I could about the sellers, The Timeshare Group, and the closing company, TitleOutlet on TUG. I read that they are closely related and one or both businesses are owned by the Ochoas brothers. It has been alleged that the Ochoas brothers have opened and closed several businesses and it is difficult to tell what companies they own. The payment went to one of their paypal accounts so I am sure that they are an owner of The Timeshare Group. There wasn't much written and most (like those in this thread and others) said that they were OK, just slow and you had to stay on top of them.
I made several phone calls after my purchase and sent several letters and they seemed to be making slow but steady progress with my nudging them along. In early June I was told that my transaction had closed, my escrow had been disbursed and my deed sent to Hawaii for recording. After the Marriott changes on 6/20, I called again to determine the status of my closing and was assured that we were only waiting for the deed to be recorded. I even got a letter from Alexis, the supposed head of their "Post closing" department, stating the above info on 6/25. I started calling and writing this week after another month had passed to determine whether my deed had been recorded yet.
Much to my dismay, Alexis told me that my title hadn't been cleared and that wasn't even requested until 7/6! She was extremely rude, never once attempted to apologize for the long delays and blatant misinformation that I was provided and she refused to transfer me to her supervisor. She said that they were working on thousands of timeshare sales and couldn't move my file ahead of everyone else (thousands of sales - another obvious and blatant lie!) Eventually I was told that Jose Renta was the manager of Title Outlet, Inc and I called him today. He was only slightly less rude than Alexis. He tried to redefine "escrow" and "disburse" in their letter that was sent to me. He never apologized for the letter full of false statements or for the long delay and in fact said that it is not unusual for their company to take 5-6 mo or longer to close timeshare sales in Hawaii, not counting the time for Marriott to process the transaction. (Funny my last 3 closings with other title companies for the same resort in Hawaii didn't take nearly that long earlier this year!) The only thing that he said he was sorry for was my intention to fully describe my abysmal interactions with his company on this forum!
I had modified my sales contract before it was signed by the seller (? Illegible) and myself. It states that they can only extend the contract if there are delays in title clearance or recording that are "through no fault of their own". I believe that these delays were primarily through their own incompetence, the sales contract has been breached and I have the right to terminate the sale and to a full refund. Of course they refuse to acknowledge this so my only recourse would be to sue if I want out of the contract. I am so disgusted with dealing with Title Outlet that I would like to terminate these proceedings and get my money back but the legal fees are a major deterent.
My advice to all TUGGERS is to avoid any dealings with Title Outlet and The Timeshare Group. I suspect that the Ochoas will simply close Title Outlet if their business falls of due to dissatisfaction and reopen it with another name. All of this comes back to the Ochas brothers, the alleged owners, whom I would now obviously want to avoid buying from even if it meant losing out on a "great deal".
I made several phone calls after my purchase and sent several letters and they seemed to be making slow but steady progress with my nudging them along. In early June I was told that my transaction had closed, my escrow had been disbursed and my deed sent to Hawaii for recording. After the Marriott changes on 6/20, I called again to determine the status of my closing and was assured that we were only waiting for the deed to be recorded. I even got a letter from Alexis, the supposed head of their "Post closing" department, stating the above info on 6/25. I started calling and writing this week after another month had passed to determine whether my deed had been recorded yet.
Much to my dismay, Alexis told me that my title hadn't been cleared and that wasn't even requested until 7/6! She was extremely rude, never once attempted to apologize for the long delays and blatant misinformation that I was provided and she refused to transfer me to her supervisor. She said that they were working on thousands of timeshare sales and couldn't move my file ahead of everyone else (thousands of sales - another obvious and blatant lie!) Eventually I was told that Jose Renta was the manager of Title Outlet, Inc and I called him today. He was only slightly less rude than Alexis. He tried to redefine "escrow" and "disburse" in their letter that was sent to me. He never apologized for the letter full of false statements or for the long delay and in fact said that it is not unusual for their company to take 5-6 mo or longer to close timeshare sales in Hawaii, not counting the time for Marriott to process the transaction. (Funny my last 3 closings with other title companies for the same resort in Hawaii didn't take nearly that long earlier this year!) The only thing that he said he was sorry for was my intention to fully describe my abysmal interactions with his company on this forum!
I had modified my sales contract before it was signed by the seller (? Illegible) and myself. It states that they can only extend the contract if there are delays in title clearance or recording that are "through no fault of their own". I believe that these delays were primarily through their own incompetence, the sales contract has been breached and I have the right to terminate the sale and to a full refund. Of course they refuse to acknowledge this so my only recourse would be to sue if I want out of the contract. I am so disgusted with dealing with Title Outlet that I would like to terminate these proceedings and get my money back but the legal fees are a major deterent.
My advice to all TUGGERS is to avoid any dealings with Title Outlet and The Timeshare Group. I suspect that the Ochoas will simply close Title Outlet if their business falls of due to dissatisfaction and reopen it with another name. All of this comes back to the Ochas brothers, the alleged owners, whom I would now obviously want to avoid buying from even if it meant losing out on a "great deal".