deleted inadvertent duplicate post; actual post is below....
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I understand why someone would be upset in this situation, but I don't think Sumday is scamming or frauding anyone here. Obviously there was an inventory error of some kind, and I'd be willing to be that Sumday will offer an explanation in this thread. Certainly they will refund all monies paid if she does not want to take the "lesser" unit. As for being notified on Friday close of business and them not being open all weekend.... well, if that's when they discovered the error, I wouldn't expect them to respond to phone calls or emails during non-business hours regardless of how many CAPITALIZED words it may contain.
Theo,
Will return their email today (or call them) later ... claimed the ad had the WRONG WEEK number - but correct unit number etc....
Week number I WANTED (and thought I brought) has the GREAT unit location over the week/unit available ....
I really don't want a 2/2 (plus the $1075+ MFs) nor do I want "back to back" units going from the great view to the annoying noisy unit (after paying $1100 next year & another $1100 for the 2nd week next year).
What to do???
Theo,
Will return their email today (or call them) later ... claimed the ad had the WRONG WEEK number - but correct unit number etc....
Week number I WANTED (and thought I brought) has the GREAT unit location over the week/unit available ....
I really don't want a 2/2 (plus the $1075+ MFs) nor do I want "back to back" units going from the great view to the annoying noisy unit (after paying $1100 next year & another $1100 for the 2nd week next year).
What to do???
I brought and paid via the WEB site for a week. I was looking thru and saw something that I knew was nice, but the very next ad was a GREAT unit. I checked with the resort to be sure it matched up to the other weeks I own there.
And I got back and immediately pay for MY week! And the website takes the ad down ... it is SOLD to me.
Great .. now days later and 5 minutes before they close for the weekend ... email ... so sorry, we made a mistake, your week is NOT AVAILABLE but you can have the less unit!
I am unhappy ... I brought it and you all had several days to uncover the find an problem ... NOW I have a problem and it is the WEEKEND ...???
So, I have posted on TUG ... and after the weekend this is psot can't get edited ...
I want the unit advertised and that was the one I paid for DAYS AGO......simply, no bait and switch.
Keep "bumping up" this subject line / thread and keep this matter right out there for all to see and for Sumday's public explanation and / or resolution. Good luck!
I just want all of you to know that I would've gotten to this sooner but I was at the ARDA convention in Orlando fighting resorts over increasing transfer fees again. As you can all see, I've responded to the best of my ability and now it's up to you to determine our fate.
With all due respect, you (and all of the rest of us) don't know all of the actual underlying facts here. Just for the record, no one has stated, suggested (or in any other way implied) the words "scam" or "fraud".
If you are correct, then what they are doing is illegal. It is called fraud. They had a contract with you (and Linda), accepted payment, then backed out. Unless it was a legitimate mistake, it is fraud. If it happens often than it goes out of the realm of mistake and into the realm of negligence. I fail to see why you would bother with them again.
I received an email yesterday from the closing company, with the recorded deed attached. I believe all that remains is for the resort to receive their copy, record the transfer in their records, and then call RCI to add the week to our account! If this really comes through, I'll have a holiday week (most years) for $29.99. Looking like it will happen! I've been so thankful for this community of folks to talk me through it at every stage!
The resort processed the transfer yesterday....WOOHOO!!! The credit balance was on the account as promised, so we are all set. Called RCI to add the week to my account. As soon as the resort verifies, we are good. to. go! Have promised my husband that's the last week we'll buy.
That's key-that the resort processed it. Your husband must be like mine when it comes to our timeshares- just kind of rolls his eyes and says "Ok, dear. whatever you want to do". LOL!:hysterical:
That's key-that the resort processed it. Your husband must be like mine when it comes to our timeshares- just kind of rolls his eyes and says "Ok, dear. whatever you want to do". LOL!:hysterical:
Yes...that's him to a tee. He is limited to 4 weeks of vacation a year...I can be gone as much as I like, as long as I'm willing to not be paid. I very often take the kids and go for the week somewhere within driving distance, and he'll join us for a long weekend. He gets quiet at home...the kids and I get a change of scenery. Everybody's happy!
He hates hotels now....had to stay in one down near UMass Amherst for the New England Regional gymnastics competition in May. He hated every minute of that experience. Spoiled!
Just a follow up about my most recent purchase.
I really like Sumday. I got the estoppel that said the week was in RCI Points. Checked with them about it on 3/3 and they said the previous owner said it wasn't in points. Multiple emails to the resort and I get official confirmation around 5/1 that it really is in points.
On 5/5 I forward email from resort to Sumday and get the response that they will contact the previous owner.
On 5/20 I send and get a response that they haven't heard from the previous owner.
Multiple emails and calls to RCI looking for info and if there is a way to transfer without an MTA. Nope.
Finally on 7/25 I decide to write a letter and send it to the address on the deed along with a 95% filled out MTA. I get a call on 7/28 from an older lady freaking out because of the sum of money paid to Sumday to "take care of all of it and get rid of them." After explaining why I sent the letter, she understood what I was asking for and agreed to sign and send it back to me. (I provided a self addressed, stamped envelope)
On 8/3 I get the fully signed MTA in the mail! I've since sent it to RCI and now just waiting on them!
Bottom line, Sumday doesn't do all of their homework to verify all information. And it was pretty clear on the estoppel that this was a points unit.
Just a follow up about my most recent purchase.,,,
....
On 5/20 I send and get a response that they haven't heard from the previous owner.
......
Finally on 7/25 I decide to write a letter and send it to the address on the deed along with a 95% filled out MTA. I get a call on 7/28 from an older lady freaking out because of the sum of money paid to Sumday to "take care of all of it and get rid of them." .......
Bottom line, Sumday doesn't do all of their homework to verify all information. And it was pretty clear on the estoppel that this was a points unit.