The rest of the March 27 updates from royalresorts.com
From the members' area:
CRITERIA THAT DETERMINES WHETHER PACKAGES ARE OPTIONAL
14. If a Member exchanges through an International Exchange company or does an internal exchange with Interval Servicing Co. (ISCO) or rents will the Member have to purchase the Special All-inclusive Member package?
No, the Member will have optional access to the special all-inclusive package for members.
15. If Members acquire additional space for their guests either through an International exchange company, or an Internal Exchange with ISCO or a rental but the guests are not staying in the same unit as the Member, do they have optional access to the All-Inclusive Package?
If the reservation is in the name of a Member, their guests will have optional access to the All-Inclusive package. If the Reservation is NOT in the name of a Member, their guests will not have optional access to the All-Inclusive package.
16. If a Member loans or rents their units privately will the person they rent to have optional access to the All-Inclusive Package?
Yes, they will have optional access to the All-Inclusive package.
17. If a Member has non-member friends who exchange into Royal Resorts with their own timeshare, not a Royal Resorts membership, through an International exchange company, will they have to purchase the mandatory All-Inclusive package?
Yes, it will be mandatory for the non-member friends.
18. Will non-members who have already made reservations to stay at The Royal Haciendas or The Royal Sands prior to the commencement of the All-Inclusive program have to purchase the mandatory All-Inclusive package?
No, non-members who have already made a rental or international exchange reservation will not have to purchase the mandatory package. This new program does not affect existing reservations, regardless of the occupancy date.
19. Are the resorts on St. Maarten, Curacao and Aruba operated with Systems by Royal Resorts going to participate in the packages program?
Simpson Bay Resort, The Villas at Simpson Bay Resort, Sea Aquarium Resort and Costa Linda are not currently participating in the packages program.
20. When will the full details and prices of all the packages be released?
Package details and prices will be published by July 2, 2012, to commence on October 27, 2012 (week 43).
21. Are Members going to be charged for any services that have always been complimentary in the past?
No, they will not be charged for services that have been complimentary in the past.
22. Is the Special All-Inclusive Package for Members going to be mandatory at some point?
No, it will remain optional as long as the existing membership agreements last. However, we do hope that the Special All-Inclusive packages for Members are attractive enough for Members to take advantage of them.
RESORT AMBIANCE & SERVICES
23. Will the Resort Atmosphere Change?
We would like to assure you that Royal Resorts is committed to maintaining the family atmosphere that you have always experienced and enjoy so much. Royal Resorts has always focused upon quality and will continue to provide the highest possible standards.
A significant proportion of Royal Resorts guests have always been non-members. As of October 2012, non-member renters and exchangers will have to pay a considerably higher rate that includes packages such as the food and beverage package referred to; this should assist in ensuring a desired level of clientele.
Furthermore, there are various high-end all-inclusive resorts in the area that have been awarded with numerous international honors for the quality of the guest experience they offer.
24. How are the additional services offered in the Special All-Inclusive package going to affect my Annual Maintenance Fees (aka Club Service Fees)?
Your annual Club Service Fee will not be affected in any way. These services will be covered with the additional fee integrated in the rental rate and an additional fee for exchangers, non-members and members who choose to purchase it.
25. FOOD AND BEVERAGES
a. Are the food and beverage facilities adequate to provide a good All-Inclusive experience?
Extensive research and competitive analysis was conducted in-house and by third parties prior to making the decision to launch the packages program at The Royal Haciendas and The Royal Sands. The facilities are more than adequate for this program.
b. Which restaurants would be included in the All-inclusive program? Can you eat at Hacienda Sisal, El Conquistador, Captain’s Cove and Los Murales?
There will be a Specialty Dining Package that will include food and beverages in the aforementioned restaurants.
c. What will happen to Happy Hour?
It will continue with half-priced drinks.
d. What will happen to the Welcome Party?
The Welcome Party is an event organized and paid for by the Sales & Marketing department and will continue.
e. How will this program affect the food and beverage offered to Members who decide not to purchase the All-Inclusive package?
We will continue to offer the same high quality standards and aim to offer even better value for members regardless of whether they participate in the Special All-Inclusive Package for Members or not.
f. Will guests have to wear wristbands?
There will have to be some form of fast and effective identification for those guests participating in the All-Inclusive program. Wristbands are an option.