362K Negative Point Adjustment by Wyndham

johnstonga said:

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I ,,,,,, call the special, dedicated 800# on the 'adjustment emails'.

If they've set up a special 800# --- they gotta be doing a lot of 'adjustments'

Thanks
GAJ

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I have another word which might define what they are doing 'better'.

And if that is the NEW name for the group 'managing' overlapping reservations inside the 14 day window ... be prepare for the worst ATTITUDE ever that I have witness from ANY Wyndham employee .. including the sales staff.

I received an adjustment email, too.

I send all my Wyndham communications to a separate email adress that I don't monitor. It's available if I need to go look up something, but we get so much junk from them that I typically don't look on a daily basis.

So.. first I want to thank you for posting.

Yikes! There is no way, for me, to go back and know what happened.

My adjustments are from 4 days, the oldest going back to 11/26 of last year. Total adjustment 198,550 points(4 days -- 11/26, 1/13, 1/25, 1/26)

At one time I tried tracking my points. I do so many cancel/rebooks that I simply don't have the time. I monitored for awhile after the change to cancelled points was implemented. But once I got comfortable it was working pretty much as it should, I stopped. I simply don't have the time and their tools are oh so lacking.

It is possible for them to provide a real time balance of our points and there is no excuse for them not to do so. For them to adjust something almost 6 months old is just absurd. That's what I'll be telling them.

I also don't think I've seen points return to the proper buckets but haven't had time to chase that down. I thought I had credit pooled all my points so I wouldn't have to worry about them for a few years, but I'm back to having some expire in September. Last night I cancelled a reseration and got some Dec 2016 use year points -- I don't have Dec use year.

I will be starting to track my points again. Obviously I have to do better. Things like grandbabies and kids getting married took over my life

Again, thanks for posting!

Sandi

Ive gotten several such emails

I received e-mails about this for two of my accounts. I figure they are correct but no way to know. I saved the e-mails but no plans to follow up.

I am glad I am not the only one.

I have also received the emails, and I asked that they send me the documentation to support the claim.

The adjustment emails don't identify specific reservations, only the date and number of points involved, so it will take some time to sift through to verify.

I would guess these adjustments are correct but want to verify for myself.

I also had a number of issues associated with credit pooled points versus regular use year points; I had to make daily calls to get the points moved back to where they belonged.

What is the subject line of the email Wyndham sent regarding points adjustment? How are they "correcting" their mistake? What if no points are currently available to correct their mistake, are they cancelling reservations to get points available that can then be deducted to correct the account to the proper point balance?

I cancelled a reservation made with credit pool points expiring in 2019, and the points returned as regular use year points expiring in 2016! I never know which use year the points end up in when I cancel.

I wonder how many regular points I will end up with when I have finalized the summer vacation upgrades.

Me too.
I've received two of the "adjustment emails" so far with the last one coming seven days ago. My points balance was over what I believe it should be. The problem is the points "taken" by Wyndham are next years points. And the error they made gave me too many points ending December 2015. I ended up putting them in RCI as opposed to letting them expire. So...now I have chunks of missing 2017 points and nearly worthless RCI points. As I have no way to audit this I have no idea how to proceed. But I have cancelled a bunch of upcoming reservations to have points inventory available if they do another unannounced "adjustment." I'm officially fed up with the Wyndham business model which is apparently made of equal parts ignorance and arrogance.

Any suggestions? Class action?


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vice said:

What is the subject line of the email Wyndham sent regarding points adjustment? How are they "correcting" their mistake? What if no points are currently available to correct their mistake, are they cancelling reservations to get points available that can then be deducted to correct the account to the proper point balance?

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Here is what mine was:
CLUB WYNDHAM Plus Account Adjustment

Wes.

My adjustment was 432,940 They took what remained in my 2017 (had not credit pooled them yet) and the remaining from my 2018 allotment.

Surprise Update & Thanks for the commentary (TUGgers are Great)


Thanks to everyone who has added their comments ....

My intent was to call the special 800# to get Wyndham to send me an accounting print out ....
.... then this AM my available point balance had multiple 100K points MORE than I expected !! So maybe I got my 362K points back?????

That's better than having points 'disappear' ... but what I really want is 'STABILITY'.

So I think I'll wait another week before calling Wyndham. Who knows what could happen next.

GAJ

PS>> all of the "new" points appeared with a use year end date of 12.31.16 even though it's likely most of any 'restored' points should have gone back into credit pools ending in 2017 and 2018.

It's a mess. I now have way too many points that expire June 30. More points than I own. It's making me nervous. What happens if those points expire? Will they then take my remaining 2018 points. Do I dare call in and flag my account? What if I've used more points than I own?


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Are they trying to make mega-renting more difficult by making it practically impossible to track and manage one's own points pro-actively?

This is ridiculous. Makes me happy I'm not a Wyndham owner.

What other timeshare company do you suggest? We travel with large groups three times a year - usually to Orlando, NYC, and spring break on a Florida beach. Last year we used twelve rooms at Bonnet Creek over Thanksgiving. I know the Wyndham system and enjoy the resorts, but I'm tired of the games.


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wjappraise said:

It's a mess. I now have way too many points that expire June 30. More points than I own. It's making me nervous. What happens if those points expire? Will they then take my remaining 2018 points. Do I dare call in and flag my account? What if I've used more points than I own?


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Click to expand...

You can always deposit into RCI or II (II if you are VIP). Not sure if that is even an option for you.

I decided to call Wyndham. In talking with the lady I got, sounds like most people who did a cancellation in November and December received the letter because they had extra points in their accounts.

I asked why points in my account were dropping into 2016 when I credit pooled all my 2016 points. She said they should have gone to the pool and moved them over.