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For those Owners that Rent, please avoid Flipkey

Bigrob

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I have experimented with listing some of my rentals on various platforms to see which ones perform best.

For those that don't know, Flipkey is associated with TripAdvisor. They merged platforms late last year, merging onto the holidaylettings platform (a UK-based platform). In doing so, a number of functions were broken, including payment, communication/messaging system, calendar function, and several other features that were significant downgrades.

In trying to work through/past this limitations, I attempted to assist a customer by giving them a direct channel to communicate, as they needed to be assisted quickly (check-in soon) and the system issues made it impossible to book the specific listing they asked about. They could not find the other Flipkey listing I pointed them to.

Flipkey "blacklisted" my account. This goes beyond simply removing my listings from the site; it also means I cannot get into the account to service the many customers who have already paid Flipkey, have active reservations, and need final information, confirmation, etc.

I am beyond disgusted. Plus trying to get through to customer service is an extremely frustrating experience... if you get through (after holding at least 15 minutes) you'll be speaking to someone from India that is typically very difficult to understand.

If you haven't gone down the Flipkey path - my advice is - don't do it.

You can PM me for more dirty details.
 
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