I have owned a half dozen timeshares and have never had a problem booking a room, or at least depositing my interval into a trading company. That being said, I learn the ropes and leverage what I can to my advantage. I have no sympathy to the owner who waits until late November and tries to book a week and finds out that there is nothing left in the month of December.
When I see/hear people with complaints like this, I wonder if they are last minute planners and try to book timeshares like hotel rooms.
No, the Manhattan Club is a special case. Multiple owners have said that nothing is available there even when they book far in advance.
The State of New York seems to think so, too. A quote from the CNBC report: "After an investigation by the New York attorney general's office in July, the Manhattan Club was slapped with a cease-and-desist order and AG Eric Schneiderman called it a 'bait and switch' scheme." The New York attorney general would not have issued a cease-and-desist order if this were just a case of owners trying to book at the last minute.
I don't own at the Manhattan Club, but I own at a different timeshare (Sheraton Broadway Plantation) where I just called to make a reservation for 2015 and was told that
every week in my entire season (which covers March through October) was unavailable and I therefore would not be able to book a week for 2015, even though the 2015 hasn't started yet and there should be a week available for every owner. (See my thread at
http://www.tugbbs.com/forums/showthread.php?t=219766)
In my case, I eventually got a CS rep who said Starwood's inventory people would look into it and get back to me. But, you shouldn't assume that when a management company says nothing is available, it's because the owner booked too late.