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Website problems?

djyamyam

djyamyam

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Is anyone else having problems trying to use Revolution for looking up availability? I've tried using 3 different computers, browsers and I can't seem to get anything to load up when I click on "book now with revolution". It has the bar that goes across and says 0% and stays there. It's been like for a couple days now
 
A

aamista

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Possible Delays Using the Revolution Booking Engine

Please be aware that you may experience intermittent delays when using the Revolution Booking Engine due to the deployment of software enhancements to the system. We apologize for any inconvenience this may cause.

https://www.hgvclub.com/login.php
 
S

sluggohill

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aamista said:
Possible Delays Using the Revolution Booking Engine

Please be aware that you may experience intermittent delays when using the Revolution Booking Engine due to the deployment of software enhancements to the system. We apologize for any inconvenience this may cause.

https://www.hgvclub.com/login.php
Click to expand...

Same here - I called to see how long. They said they are adding features to Revolution and they should be done in a week.

In another call, I had an agent tell me there would soon be ability to book more properties through the site like the Southwest Florida affiliate resorts through Revolution. Not sure if this update will do that, though.
 
HatTrick

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sluggohill said:
They said they are adding features to Revolution and they should be done in a week.
Click to expand...

"Log-In Process Update

Technology Update: Please be aware that HGV technology security has been upgraded with the installation of CAPTCHA, a system intended to distinguish direct input from humans vs. data from automated systems. This best-practice technology helps prevent unauthorized access to our secure Member websites.

To log-in to the Club Member website, you will need to enter the words and/or numbers displayed in a security image, in addition to entering your HHonors number (or username) and password.

If you experience difficulty reading the initial CAPTCHA image, simply click the refresh button. Or, if you prefer an audio version, simply click on the speaker button.

To further simplify website log-in, please download and utilize one of the following browsers: Internet Explorer 8-11; or recent versions of Firefox, Chrome or Safari."
 
B

buzglyd

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I logged in this morning and all seemed to be operating smoothly.
 
J

jestme

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HatTrick said:
"Log-In Process Update

Technology Update: Please be aware that HGV technology security has been upgraded with the installation of CAPTCHA, a system intended to distinguish direct input from humans vs. data from automated systems. This best-practice technology helps prevent unauthorized access to our secure Member websites.

To log-in to the Club Member website, you will need to enter the words and/or numbers displayed in a security image, in addition to entering your HHonors number (or username) and password.

If you experience difficulty reading the initial CAPTCHA image, simply click the refresh button. Or, if you prefer an audio version, simply click on the speaker button.

To further simplify website log-in, please download and utilize one of the following browsers: Internet Explorer 8-11; or recent versions of Firefox, Chrome or Safari."
Click to expand...

Great.... Now I can try to figure out the CAPTCHA when I'm on my phone trying to check Open Season. Wonderful. :annoyed: I wonder what the squiggled Japanese characters look like for their Japanese members. :eek:
If they are working to get to "best practice technology", they should start with recreating "Revolution" so it actually works properly. Then, get ALL the HGVC club availability into their reservation system so you don't have to call in. That would be another "best practice technology", an interface probably available since the 1990's. :wall:
Maybe I'm being too tough on them, I mean they only get $140 from 150,000 members (or $21M!) a year! You would think the computer system could get some kind of upgrade with that kind of money.
 
HatTrick

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jestme said:
Great.... Now I can try to figure out the CAPTCHA when I'm on my phone trying to check Open Season. Wonderful. :annoyed: I wonder what the squiggled Japanese characters look like for their Japanese members. :eek:
If they are working to get to "best practice technology", they should start with recreating "Revolution" so it actually works properly. Then, get ALL the HGVC club availability into their reservation system so you don't have to call in. That would be another "best practice technology", an interface probably available since the 1990's. :wall:
Maybe I'm being too tough on them, I mean they only get $140 from 150,000 members (or $21M!) a year! You would think the computer system could get some kind of upgrade with that kind of money.
Click to expand...

Can't argue with any of that.
 
SmithOp

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i was able to get in but those captcha pictures are just doors with numbers for me, enter a few numbers and you are in.
 
Sandy VDH

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Revolution Search Not loading

Is anyone else having this issue?
 
B

buzglyd

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I logged in today and Revolution said I needed Flash.

Duh, I was just on it the day before.

I guess it's still pretty messed up.
 
HatTrick

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Sandy VDH said:
Is anyone else having this issue?
Click to expand...

Advisory

Possible Delays Using Revolution & Classic Booking Engine

Please be aware that you may experience intermittent delays when using the Revolution and the Classic Booking Engines due to the deployment of software enhancements to the system. We apologize for any inconvenience this may cause.
 
1Kflyerguy

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I am guessing this is related to security breach at Hilton that has been reported on Flyertalk and in other threads here.

Probably implementing more security and system updates to fix things.
 
Ron98GT

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No problems with Revolution, but with Classic I can only view/see the current month (November) and the following month (December). :shrug:
 
TheCryptkeeper

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I've been having problems with Revolution off and on for several weeks.
 
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rchan11

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Same here...first time logging in and I get a "0% Loading" screen. Not a great first impression.
 
Cyberc

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I dont know if this is due to my account just being setup, but I see no availability for any resort within club season.

When using open season I do see some availability.

This is under the classic system. Under revolution I see the same 0% loading and after a little while it hits 100% but then it stops there.

Any thoughts?
 
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I tried for several days and got the same 0% problem. Hope they can spend money wisely for their computer system. Was the programmer under paid? :annoyed:
 
Cyberc

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Cyberc said:
I dont know if this is due to my account just being setup, but I see no availability for any resort within club season.

When using open season I do see some availability.

This is under the classic system. Under revolution I see the same 0% loading and after a little while it hits 100% but then it stops there.

Any thoughts?
Click to expand...

I Got through to the classic version last night and was able to see availability. But the revolution still doesn't work.

/regards.
 
johnf0614

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Only classic working for me
 
Talent312

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Saw availability in Classic only (not sure if accurate)... could not book it though.
They need to replace their crappy IT peep with the folks who run the Hotel side.
 
semicycler

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Yup, only classic is loading for me right now. Revolution is hung at "0% Loading". Trying to change a reservation online continues to be a nightmare!
 
L

letsgosteelers

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Well, I refuse to pay any fees until I can use the Revolution system.

If I can't lookup availability why should I have to pay them fees?
 
TheCryptkeeper

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Revolution has been "hit or miss" for me since September.
 
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