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Sympatico.ca customers please read

Makai Guy

Administrator
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Location
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Resorts Owned
Spicebush (Hilton Head Island)
In working with two different TUGgers with email addresses at Bell Canada (i.e. sympatico.ca email addresses), we are finding that emails from our TUG mail server are not getting through. It seems likely that Bell Canada is blocking all email from our mail server. :wall:

Why should you care? The bbs sends you email for a number of reasons, among them:
  • password reset
  • email address update
  • notification you've received a private message
  • emails from other users sent via the bbs
  • notices of new posts in subscribed threads or forums
If sympatico is really blocking mail from us, none of these messages will get through to you. Also, nobody with a sympatico.ca address will be able to register as a new user of the board.

To see if this is true in your case, you can submit a request for a reminder of your bbs login info by entering the email address in your bbs profile here: http://www.tugbbs.com/forums/login.php?do=lostpw -- the board may show you an Invalid Redirect error, but the email will be sent.

If you run this test, please report back whether you receive the email.
 
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moonstone

TUG Review Crew: Veteran
TUG Member
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Jun 6, 2005
Messages
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Location
Moonstone, ON
Resorts Owned
The Beach Club at St. Augustine Beach, FL (1 floating week, purchased in 1982)

77,000 RCI points (Sunrise Ridge Resort, TN)
Doug, we have/use a Sympatico email adr as our primary email but I am pretty sure I registered with TUG using my personal hotmail email. I tried to put our Sympatico adr into your link but got a message to the effect of that email isnt recognized.
I tried to help :doh:

~Diane
 

Makai Guy

Administrator
Joined
Jun 3, 2004
Messages
4,548
Reaction score
1,342
Points
649
Location
Aiken, SC, USA
Resorts Owned
Spicebush (Hilton Head Island)
I have a sympatico.ca address and registered with that address several years ago. I just tried your test and received the following message Invalid Redirect URL (http://tugbbs.com/forums/showthread.php?t=219582)
I did instantly receive the reminder for my login bbs info.
Yes, as I said, the board may show a Redirect Error (don't really know what that's all about, but it's only a display problem at our end) but the emails are sent.

Glad to hear the message got through. This means either they're not blocking everyone's mail, or the overall problem has been fixed.

Thanks for checking.
 
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