Apparently it is a combination of above. I now will have two separate log ins.
Because it is points, Coral Vista will be in its own account and had to be assigned a different email address to access online and a different Usage ID number.
My other mandatory ownerships (three) are under a separate Usage ID number.
All 4 ownerships are under the same membership number.
It take 24 hours for the changes to take place. I did try to register with the new email but it says that the CV contract is associated with another account so will try tomorrow.
Path, thanks so much for that phone number. It was totally the same department.
Thanks Lisa for pointing out since I am not a 5 star elite, it does not matter if my stuff is in one account as they have different usages and can not combine.
Will report back late tomorrow.
YIPPEEEEEE
It is fixed but not how I thought it would be!
I tried again this morning to connect the Coral Vista ownership with the new email log in I created. Did not work, very disappointed.
"This ownership account is already connected to an online SVN Account"
But then I thought, what the heck, let me try and make a reservation in the old account with my leftover 6,000 SO.
So I logged into my existing SVN account and all four Ownerships are there.
I Searched for a one day Resie at Harborside and I was able to go all the way thru the process and reserve.
So it seems I might have misinterpreted what was said to me regarding the Usage ID and email.....
What apparently has happened is that the points package needed a separate Usage ID and in order to do that it needed to be associated with a different email BUT they are able to be kept in the same account.
I have canceled the Resie I made and will try again tomorrow to make another Resie to see if today was a fluke or the actual fix to my problem.
In any case, congrats on fixing your issue. I've been there before and know how frustrating it is specially when you know what the issue and the fix are and the rep keeps saying that is not correct.
As a final follow up I was able to make another online reservation today. Will cancel it later today.
And I still have an email rep trying to tell me it is something else. And the original one did not get back to me.
And it was fixed the way it needed to be fixed but no one out of 6 separate reps I spoke to over the phone and via email knew how to fix this.
Thanks pathways25 for your spot on recommendation.
Follow Up - I seem to be "disconnected" again.
I went to check my account to see what the CV Maint fee was and noticed my CV HomeOption Reservation for this November was missing
I then clicked on my "Account Balances" and saw my three SVN Weekly Ownership Interests listed with correct point balances and then an * with the following statement…
*Although your StarOptions from your multiple club memberships are displayed as a full balance, you cannot combine them or use them online. Please contact Owner Services for assistance utilizing your StarOptions
I did try to make an online resie and got the dreaded - you have more then one SVN Owner ID - message.
And then below the SVN VOIs was my Ownership Balances with "Home Option Interests" listed - stating I had my full allottment of HO for 2016 available - not good!
So I seem to be back to square one….they were able to find my reservation using the resie number and will cancel and rebook it under my account.
And when I described the first issue it is now back to Marlene in Membership Administration to once again sort it out
Further up this thread, I posted I discovered the change in the account in April
It took two calls and 72 hours this time to get our VSN IDs synced up on our new week. I called them back today because it had been three days and we still had the message that we couldn't reserve online. They said that it can take 72 hours and that the person that usually does them had been on vacation but had returned. Within a few hours we no longer had the message on our account balances page that we couldn't combined SOs from multiple weeks and would have to call to use our StarOptions.