Reading between the lines here, I think there are three possible perspectives:
- One is a regular owner with a reservation
- another perspective is that of an owner renting a reservation for someone else
- and the third is the person renting the reservation who probably knows little or nothing about Wyndham.
I don't have anything against mega-renters; I think they should have the same use of their points that I do. But I can understand a newbie renter freaking out.
Ok. They originally stated all reservations that included October 7, 8 would be cancelled. Then it was 9, 10 and 11 as well. They stated that when the resort reopened that new reservations would have to be booked if they included those nights but the check out was up to the 16th.
So reservations Oct 7-11 were canceled. If they were rebooked with no penalty, the checkout could be up to Oct 16.
To me, that means they would allow rebooking only in a very short timeframe -- OR cancellation with no penalty, points back in the account.
Frankly, allowing stays to extend through Oct 16 is a bit of a stretch because they would be impinging on other owners' reservations between Oct 11-16 -- but I guess it's a slowish time and they calculated that they had enough flexibility to do that.
It seems like a reasonable adjustment to me, if in fact they were able to pull it off without ruining other owners' reservations.
This created a lot of uncertainity and panic.
It seems pretty clear to me, but I can see a
renter of a reservation not understanding and becoming panicked.
And -- if it was first 10/7-8, and later 10/7-11, I can see that causing confusion for everyone...although maybe understandable considering the fluid situation with the storm.
I would not fault a resort for not knowing when they can reopen after a hurricane or other situation but more communication would help. Even on the 8th Wyndham was still stating the resort may open on the 9th but probably not the case considering it will now open on the 12. Furthermore, Wyndham failed to update their website for a few days when it was very important to do so. I had guests travel 24 hours to be find out different info then what they expected and read.
That seems pretty clumsy on Wyndham's part, but having made decisions in the face of advancing hurricanes, I can understand it somewhat.
They didn't want to
unnecessarily cancel people's vacations, but they didn't really know what the storm would do. They were thinking in terms of keeping the reservation open for the guest, but not thinking about the guest's need to know
exactly where they stood because they might have to change flights, etc.