Is Madge OK?

sfwilshire · Jul 16, 2007

I'm a bit concerned that we haven't seen Madge here in a little while. Usually she lets us know if she'll be away for an extended period. The last time she went missing, I believe she said it was a medical issue when she returned.

If the moderators are in touch, maybe they can let us know that she is well. Hopefully she has just been very busy.

Sheila

Ponick · Jul 17, 2007

No responses to posts

Yes, I'm concerned, too. There are a number of unanswered questions, including my own about Seapointer. I noticed that Madge's last post was June 27.

Fran

BillR · Jul 17, 2007

and I have problems . . . problems . . . and problems

BillR · Jul 17, 2007

Madge is just fine. One of her friends at RCI Customer Communications office will call me tomorrow - hopefully - to tell us when she will reappear to answer the many pending questions.

P.S. The customer communication phone number is 866.547.2708.

sfwilshire · Jul 18, 2007

BillR said:
Madge is just fine.

That's good news. Thanks for letting us know. :clap:

Sheila

Keitht · Jul 18, 2007

The total lack of activity if Madge is unavailable does, rightly or wrongly, tend to draw into question the level of interest the RCI has in this board.
If they can't be bothered to find somebody to cover in her absence on the biggest timeshare board around what chance does a single individual with problems have??

sfwilshire · Jul 18, 2007

The moderators may want to move this thread since the only question has been ask and answered, but here are my two cents.

RCI is probably like every other company in the US. June (in the south), July, and August (in the north) are prime vacation months. I was gone for three weeks and two coworkers had to cover my essential tasks. When I got back to work, two others were gone and I had to help with their duties.

If it doesn't keep the doors open and the lights on, it may have to slide during peak vacation time. Add that to the fact that RCI is in a vacation related business and probably busier than normal with people making last minute plans and I don't have a problem seeing them being very busy right now.

While we are an important group here at TUG

, we're only a small subset of RCI's membership. I'm sure we're not being intentionally slighted, we just aren't at the top of the priority list at the moment. Hopefully we'll wiggle our way toward the top soon. :banana:

Sheila

Dave M · Jul 18, 2007

Since there is no question here for Madge, I'm moving it to the Exchanging forum.

Keitht · Jul 19, 2007

Sheila,

All your comments are perfectly valid, but good customer relations could have been served by the simple expedient of a post from Madge or somebody else within RCI explaining precisely what you have.

sfwilshire · Jul 19, 2007

Keitht said:
Sheila,

All your comments are perfectly valid, but good customer relations could have been served by the simple expedient of a post from Madge or somebody else within RCI explaining precisely what you have.

Good point.

Sheila

BillR · Jul 20, 2007

Madge Is Gone!

BillR said:
Madge is just fine. One of her friends at RCI Customer Communications office will call me tomorrow - hopefully - to tell us when she will reappear to answer the many pending questions.

P.S. The customer communication phone number is 866.547.2708.

The customer communication person called me back and said that RCI has removed Madge from this obligation and do NOT have plans to reinstitute this program with her or anyone else in the near future.

JLB · Jul 20, 2007

If it will make anyone feel better, I would be glad to field Madge's questions from now on.

Barbeque · Jul 20, 2007

JLB said:
If it will make anyone feel better, I would be glad to field Madge's questions from now on.

Then we might hear the truth.

Kay H · Jul 20, 2007

Wasn't that nice of RCI for letting us know!!!!!!!!!!!!!!

tonyg · Jul 20, 2007

Another example of RCI's commitment to it's members.

billymach4 · Jul 20, 2007

You are too funny!!!

JLB said:
If it will make anyone feel better, I would be glad to field Madge's questions from now on.

:hysterical: :hysterical: :hysterical:

sfwilshire · Jul 21, 2007

BillR said:
The customer communication person called me back and said that RCI has removed Madge from this obligation and do NOT have plans to reinstitute this program with her or anyone else in the near future.

I hope if this is true, one of the moderators can confirm it and post this on the Ask RCI board. Kind of stupid for us to keep asking questions if noone is ever going to respond.

I was disappointed when II never replaced CraigU. He was sadly missed. Looks like RCI may be going the same route.

You'd think Madge would have at least said goodbye, but maybe she was not allowed to or she left the company suddenly.

Sheila

Sydney · Jul 21, 2007

BillR said:
The customer communication person called me back and said that RCI has removed Madge from this obligation and do NOT have plans to reinstitute this program with her or anyone else in the near future.

Did the person explain why?

taffy19 · Jul 21, 2007

Join the independent exchange companies because they seem to care about their customers still and will answer your questions.

Linda74 · Jul 21, 2007

I believe that RCI made a huge mistake by silencing Madge. We are a very vocal group and many are not happy with RCI/Cendant's practices. I frequently run into people who are not TUG members but timeshare owners and they are well versed in the unscrupulous practices of RCI and looking to other pastures. They have garnered much information on the web. At least Madge could give us RCI's reasoning. Now, I think our disdain will fester and that will only further hurt RCI. The internet is an immense communication vehicle and RCI has thrown away their chance to put their spin on it....I, for one, am done with RCI...Prices increase and their willingness to serve us declines. Internal exchanges and independent companies are the way to go....

Carolinian · Jul 21, 2007

I don't mind their silencing Madge, who was a corporate mouthpiece anyway.

What was a real loss to timesharing was when they silenced Bootleg, who would give us the straight scoop rather than corporate-speak. Bootleg would defend RCI when they had a legitimate reason for what they did and would not cover up when RCI did not. Bootleg is sorely missed.

Kona Lovers · Jul 21, 2007

Is this perhaps a new policy extended by Wyndham?

NTHC · Jul 22, 2007

I just think RCI realized there was no benefit to them to continue to play in our sand box. Madge really only gave answers to the simplest of questions and ignored the ones that RCI members truly want answers to. There is really no point in her constantly trying to defend a defenseless position.

JMHO,
Cindy

PerryM · Jul 22, 2007

Here I go again...

Carolinian said:
I don't mind their silencing Madge, who was a corporate mouthpiece anyway.

What was a real loss to timesharing was when they silenced Bootleg, who would give us the straight scoop rather than corporate-speak. Bootleg would defend RCI when they had a legitimate reason for what they did and would not cover up when RCI did not. Bootleg is sorely missed.

I haven’t used RCI Weeks for years but I do use RCI Points (and love it).
Somehow I keep ending up defending RCI and I seem to be doing it again.

RCI graciously allowed a spokesperson to participate in fielding questions here for quite a while. I don’t think that I ever asked her a question but would take the time to read her replies once in a while; thanks Madge.

I can’t apologize for anyone here but I did appreciate RCI’s efforts and I, for one, don’t consider her a “corporate mouthpiece” – thanks for your input; I, speaking for just myself, appreciated it.

P.S.
That goes for ANY developer or any organization connected with timeshares - if you send a spokesperson here to field questions some of us will appreciate it.

BocaBum99 · Jul 23, 2007

I'm with Perry. When I first got into timesharing, I posted a few questions on Ask RCI and it helped me. I appreciated it. thanks Madge. I appreciated your contribution to TUG.

Is Madge OK?

sfwilshire

TUG Review Crew: Expert

Ponick

BillR

BillR

sfwilshire

TUG Review Crew: Expert

Keitht

sfwilshire

TUG Review Crew: Expert

Dave M

Keitht

sfwilshire

TUG Review Crew: Expert

BillR

JLB

Barbeque

Kay H

tonyg

billymach4

sfwilshire

TUG Review Crew: Expert

Sydney

taffy19

Linda74

TUG Review Crew

Carolinian

Kona Lovers

NTHC

PerryM

BocaBum99