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At HHV Now - Any Questions?

ricoba

TUG Member
Joined
Jun 7, 2005
Messages
6,272
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Location
Metro Los Angeles
Arrived here on Tuesday.

We were to have a 2 bedroom penthouse at the Lagoon Tower, but there was a problem so they "upgraded" us to a 2 bedroom penthouse here at the GW. I was really quite disappointed, but there is no doubt the penthouse here at GW is very lovely and quite large and upscale. But I still wanted to be in the Lagoon Tower. Here at the GW we were on the 37th floor with a lovely view of the resort and out towards Diamond Head, but you can't see DH, because the Tapa Tower blocks the view.

The resort manager Daniel K. called when he found out we were disappointed and was quite accomodating. There was not much he could do, but he did allow us to get access to the owners lounge on 35th floor which was a nice perk, plus daily cleaning.

Today we moved to our 2 Bedroom Plus (Partial Ocean View). We are on the 31st floor and this is where Daniel the manager was helpful. Since it's the 4th tomorrow, I requested to be on the EWA side with the Harbor View, so we can see the fireworks from Ala Moana Park tomorrow and the display from the Aloha Tower tonight. Daniel pre-arranged this room for us, giving the highest room available, it we were one room over we would be at the end of the building on the ocean side. I actually like this view because it is quite open and you can see quite far, whereas the view on the 37th floor DH side was mainly a view of the ocean and the Tapa Tower and the resort itself.

In our first penthouse we had two master bedrooms which was nice, but we wanted two double/queen beds for the kids and so one child slept on the couch. Again Daniel made sure that this current room would be one master bedroom with two double beds in the guest room.

This current room is very similar to the rooms at the LV Strip location. It is quite nice, though smaller than the penthouse, and not quite as upscale, black appliances vs stainless steel and marble in the bath vs tile here, and La Occitaine (sp?) soaps vs the Crabtree & Evelyn soaps here.

The door opens into the Kitchen, dining area and the LR, with two bedrooms on either side of the unit, again, very similar to the Vegas units except it is not a lockout, rather a regular two bedroom.

Weather of course is lovely, and quite hot. This is our first trip to HI in the summer and I think I may stick to the winter and spring again in the future!

Anyway if anyone has any questions please feel free to ask.
 
Hello everyone. I have read these posts and learned and its time to get envolved and help others. I will be in a 2br penthouse on tuesday at the GW for 4 nights before moving to our 2brx at the Lagoon tower for a week. I understand the 35floor lounge offers continental breakfast and a 5-7 happy hour with food, is this correct? Do you know if there is daily cleaning in all of GW or just the penthouses. Also, do you have a car and where are you parking it? Thanks.
 
Hi Rick,

Thanks for the report! I do have some questions:

- what was the unit number of the GW penthouse you were in on the 37th floor?

- Do you have a car? Where is it parked?

- What kinds of foods are available in the GW 35th floor owner's lounge? When is food available?

- Daily housekeeping? Is this for every penthouse?

Thanks for your help!

nonutrix
 
Arrived here on Tuesday.

We were to have a 2 bedroom penthouse at the Lagoon Tower, but there was a problem so they "upgraded" us to a 2 bedroom penthouse here at the GW.

What was the problem?
 
Hello everyone. I have read these posts and learned and its time to get envolved and help others. I will be in a 2br penthouse on tuesday at the GW for 4 nights before moving to our 2brx at the Lagoon tower for a week. I understand the 35floor lounge offers continental breakfast and a 5-7 happy hour with food, is this correct? Do you know if there is daily cleaning in all of GW or just the penthouses. Also, do you have a car and where are you parking it? Thanks.

Yes there is a continental type breakfast from 8 to 10 every morning and pupu's (appetizers from 5 to 7 I think) we only did the breakfast. The breakfast was fruit and pastries juice coffee and vegetables and hard boiled eggs since they seem to be catering to the Japanese owners, which was OK for us since our son took Japanese lessons, so I encouraged him to try on the Japanese hostess and guests.

We have a car and we are using the valet services here at the hotel.

Cleaning is daily

Hi Rick,

Thanks for the report! I do have some questions:

- what was the unit number of the GW penthouse you were in on the 37th floor?

3705 - we had a very nice view of the resort and the ocean

- Do you have a car? Where is it parked?

Yes, and we are using the $29 per day valet service, since I have some mobility issues.

- What kinds of foods are available in the GW 35th floor owner's lounge? When is food available? See the post above. But you know originally they were not going to tell us about the owners lounge since we were only "upgraded" to it and not technically owners or used points to stay there. But one of the front desk clerks let it slip - the other one hushed her about it - so this is something I specifically asked Daniel the manager about and he gave our names to the lounge manager and added us to the list for the days we were in the penthouse.

- Daily housekeeping? Is this for every penthouse?

Yes, as far as I know. But they missed the first day - again because I don't think we were "owners" so I called about it and the next day we had cleaning.

Thanks for your help!

nonutrix

What was the problem?

I wanted to be in the Lagoon Tower because I have mobility problems so it is a much closer tower to the beach.

I called the General Manager, Dione Lewis and commended Daniels help to us and she admitted the Lagoon Tower is the best location of the three TS towers. She also said that the rooms will have a major overall and upgrade beginning September 2010, so then it will be a very lovely tower. :)


Side Note----

The scuttlebutt from the concierge is that the Ilikai next door which is in receivership has been purchased by Marriott.. So not sure if it is to be a timeshare or a Marriott hotel. He said the staff here had hoped Hilton would buy it.
 
I understand the 35floor lounge offers continental breakfast and a 5-7 happy hour with food, is this correct?

*Is this for owner of GW only or HGVC owners? we own at Lagoon tower, will be there 10/31 - 11/8 - can we partake of this 35th floor lounge???
 
I wanted to be in the Lagoon Tower because I have mobility problems so it is a much closer tower to the beach.

Rick, I meant what was the problem that caused them not to give you what you reserved?
 
just got it to work, I wasn't patient enough, sorry.......

by the way, wonderful pictures

now, is there a 2BR penthouse ocean front as well as ocean view???
 
What island?

Arrived here on Tuesday.

We were to have a 2 bedroom penthouse at the Lagoon Tower, but there was a problem so they "upgraded" us to a 2 bedroom penthouse here at the GW. I was really quite disappointed, but there is no doubt the penthouse here at GW is very lovely and quite large and upscale. But I still wanted to be in the Lagoon Tower. Here at the GW we were on the 37th floor with a lovely view of the resort and out towards Diamond Head, but you can't see DH, because the Tapa Tower blocks the view.

The resort manager Daniel K. called when he found out we were disappointed and was quite accomodating. There was not much he could do, but he did allow us to get access to the owners lounge on 35th floor which was a nice perk, plus daily cleaning.

Today we moved to our 2 Bedroom Plus (Partial Ocean View). We are on the 31st floor and this is where Daniel the manager was helpful. Since it's the 4th tomorrow, I requested to be on the EWA side with the Harbor View, so we can see the fireworks from Ala Moana Park tomorrow and the display from the Aloha Tower tonight. Daniel pre-arranged this room for us, giving the highest room available, it we were one room over we would be at the end of the building on the ocean side. I actually like this view because it is quite open and you can see quite far, whereas the view on the 37th floor DH side was mainly a view of the ocean and the Tapa Tower and the resort itself.

In our first penthouse we had two master bedrooms which was nice, but we wanted two double/queen beds for the kids and so one child slept on the couch. Again Daniel made sure that this current room would be one master bedroom with two double beds in the guest room.

This current room is very similar to the rooms at the LV Strip location. It is quite nice, though smaller than the penthouse, and not quite as upscale, black appliances vs stainless steel and marble in the bath vs tile here, and La Occitaine (sp?) soaps vs the Crabtree & Evelyn soaps here.

The door opens into the Kitchen, dining area and the LR, with two bedrooms on either side of the unit, again, very similar to the Vegas units except it is not a lockout, rather a regular two bedroom.

Weather of course is lovely, and quite hot. This is our first trip to HI in the summer and I think I may stick to the winter and spring again in the future!

Anyway if anyone has any questions please feel free to ask.

Rick: What island are you on?
 
Did you reach Rick? We're meeting at his place tonight!:cheer:


No, I haven't heard from Rick. He might not have room for four more.
If I don't hear from Rick, we'll probably head down to the beach an hour before the fireworks begins. If I don't see ya, have a great time. :)

Phyllis
 
Side Note----

The scuttlebutt from the concierge is that the Ilikai next door which is in receivership has been purchased by Marriott.. So not sure if it is to be a timeshare or a Marriott hotel. He said the staff here had hoped Hilton would buy it.

I agree with the staff, Hilton buying the Ilikai would have made a lot of sense. It is really the only expansion option they would ever have with the Hale Koa on the other side, and major municipal roads behind them.
 
Just moved into the two bedroom penthouse unit at the lagoon tower yesterday.

Here are some photos of the unit and the Friday night fireworks at the Hilton
- http://www.flickr.com/photos/40089311@N05/sets/72157620820305657/

Let me know if you guys are planning a get together. We're here for 4 more nights.

Great pictures of a wonderful unit. I had hoped to reserve one of these units when we were there last January but, the best we could do was a one bedroom ocean view. If we had been able to reserve a penthouse unit, I'm not certain I could have ever made my wife leave. ;)
 
I just got home. We had a great time at the Mauna Lua Bay fireworks. Had several great bands playing and a food court that made it feel like the taste of Hawaii Kai. Fun fun time.

I'm sure the Ala Moana fireworks were fantastic, too. Tell us about it.

Yes - Ala Moana were great from Rick's room! HI RICK! We had fun meeting up - great view from GW!
 
I just got home. We had a great time at the Mauna Lua Bay fireworks. Had several great bands playing and a food court that made it feel like the taste of Hawaii Kai. Fun fun time.

I'm sure the Ala Moana fireworks were fantastic, too. Tell us about it.

We had a superb view! It was great, sorry you didn't make it, but maybe for the best since the traffic looked like it was in total gridlock, with nothing moving along Ala Moana, before or after the show.
 
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