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Announcing Elite Rollover Nights

T

TJCNewYork

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Dear MVCI TUGers,

In response to the outcry from Marriott Rewards members about the Marriott Rewards 2009 program changes that went into effect January 15, 2009, Marriott Rewards implemented one of the ideas proposed at Marriott Rewards Insiders: Elite Rollover Nights. Here is the announcement posted April 23, 2009 at Marriott Rewards Insiders by a staff person:


Announcing Elite Rollover Nights
We are very excited to announce something new we’re about to roll out -- Elite Rollover Nights! In fact, we should be thanking you too since the idea was suggested to us via Marriott Rewards Insiders.

This program will help you achieve – and increase – your Elite status. With Elite Rollover Nights, after you’ve stayed enough nights to earn Elite status in 2009, we’ll roll over all additional nights to 2010. That means you can start earning next year’s status this year!

It’s the only rollover night enhancement we know of – anywhere.

Plus, to help you get a head start we are offering Double Nights. Between May 11 and June 26, every night you stay counts twice! If you’re not registered, you can sign up on Marriott.com. More information is available at MarriottRewards.com/EliteRollover.

Best,

Heather



Requesting clarification, I asked, "will the Double Nights offer will be extended to MVCI owners?". Here's the reply, "MVCI owner occupied weeks are not eligible to earn promotional credit with the Double Nights promotion."

What are your thoughts on this subject?
 
thinze3 said:
It was discussed on this thread a couple of weeks ago. :D
Click to expand...

I read through the discussion and find the optimistic expectations confusing. There are two promotions going on within the same period. Has anyone noticed that the Marriott Vacation Club brand logo is NOT included? Has anyone actually confirmed that MVCI nights are eligible for Double Nights? I was advised by several sources that MVCI nights are NOT eligible for either Double Nights promotions.

 
TJCNewYork said:
I read through the discussion and find the optimistic expectations confusing. There are two promotions going on within the same period. Has anyone noticed that the Marriott Vacation Club brand logo is NOT included? Has anyone actually confirmed that MVCI nights are eligible for Double Nights? I was advised by several sources that MVCI nights are NOT eligible for either Double Nights promotions.

Click to expand...

I recall seeing a post on flyertalk by the Marriott Concierge that stays at your home resort or exchanges into a MVCI do not receive double credit for the nights stayed. You should get credit for 7 nights (on a weeks stay) but not 14.
 
I will wait to see what actually happens in practice. While someone working a e-mail box may reply with a certain answer, that doesn't mean that is how it will actually work. I have a stay coming up later this month, so I will see how the MVCI stays post.

I don't really see why the question needed asked. There is nothing in the T&C, in the e-mail, or in the more details area the exclude MVCI stays. From reading the promotional materials, a stay is a stay regardless of where it is.

In fact some customer service reps don't still don't know that vacation club stays count for nights at all, so who is to say this person who responded to your e-mail knows any better?

Is this also to say that nights earned at vacation club properties won't get rolled over either if that would apply to a member?
 
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I recently completed an exchange stay at the Kauai Beach Club and got my points for the stay posted, but no nights credited to my account. I am wondering if they are closely watching whether it is your home week or exchange. Last year I did get 7 nights credit for an excahnge to MAui.
 
Carlsbadguy said:
I recently completed an exchange stay at the Kauai Beach Club and got my points for the stay posted, but no nights credited to my account. I am wondering if they are closely watching whether it is your home week or exchange. Last year I did get 7 nights credit for an excahnge to MAui.
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No nights at all? According to the recent announcement about MVCI properties being rolled in to the hotel categories, these should be included.
 
dioxide45 said:
I don't really see why the question needed asked.
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Recalling that MVCI owners are consistently disregarded; AND Marriott Vacation Club is the brand least integrated into the Rewards system, AND MVCI nights where NEVER counted until last year, whether you or anyone thinks a question merits asking is absolutely irrelevant. MVCI owners need to be proactive, ask questions, request clarification and speak up.

That said, [a Marriott employee] responded to an MVCI owner, Superchief1 on Insiders,

"The MVCI program participates in the Rewards program so that you may visit locations around the world where MVCI does not have facilities. Not intended to replace your week, rather to offer options unique to MVCI owners, the Trade for Points option, Rental, etc. are offered to you over and above the contractual agreement of time at your home resort. There are no plans to increase the number of points that you may Trade for, however we have made changes to the redemption portion of Rewards.

Last year when we raised the points required for our high end brands we also lowered the cost for our lower and mid-range brands, we now offer your fifth (and tenth and so on) night free when reserving four consecutive nights with points and we eliminated all black out dates worldwide, at a cost of millions, as well as a 20% bonus increase to Platinum Rewards members.

These changes were developed from the direct input of owners and Rewards members via a large survey done in 2008. Less than 2% of certificate requests were for 7 night stays and an overwhelming majority requested the absence of black out dates.

Several times over the years Marriott has explored internal exchanging among our owners and the logistics and cost have proven prohibitive. Since we are always looking to improve owner enjoyment I won't say never but it is not likely in the near future."



dioxide45 said:
There is nothing in the T&C
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Au contraire. When I asked Platinum Elite to clarify the eligibility of MVCI nights/weeks for Double Nights, the question was escalated and the reply came back pointing directly to the Terms & Conditions which specifically states "paid" nights.
 
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TJCNewYork said:
Several times over the years Marriott has explored internal exchanging among our owners and the logistics and cost have proven prohibitive. Since we are always looking to improve owner enjoyment I won't say never but it is not likely in the near future."
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Am I reading this correctly? Internal exchanging is not likely in the near future? The logistics and cost have proven prohibitive?

No internal exchange program in the near future! I like this news, I prefer to exchange with II and stick with the current program.
 
LAX Mom said:
Am I reading this correctly? Internal exchanging is not likely in the near future? The logistics and cost have proven prohibitive?

No internal exchange program in the near future! I like this news, I prefer to exchange with II and stick with the current program.
Click to expand...
Hi Lisa! :hi:

I read the same between the lines but this is not what we heard when we took a "Vacation Club Owner Workshop" in March at the MOC. The person, who gave the presentation, told us that the internal exchange system is in the works but he didn't know the date of the official roll-out. Why would he say that because he wasn't selling anything but mainly explaining how Marriott timeshare owners could make the best exchanges to other Marriott locations plus he explained II too. :doh:

I don't know what to believe anymore. It's not going to affect us one way or the other but it would be nice when we finally find out what the Marriott is planning to do.
 
TJCNewYork said:
Au contraire. When I asked Platinum Elite to clarify the eligibility of MVCI nights/weeks for Double Nights, the question was escalated and the reply came back pointing directly to the Terms & Conditions which specifically states "paid" nights.
Click to expand...

That would exclude all MVCI stays also. This is to eliminate people getting elite night credit on Marriott Reward Redemption stays. Home resort timeshare stays are not paid nightly stays. People receive nights for all timeshare stays now based on the post you cross posed from the insiders forum. I just don't see how they will be able to keep the double nights from posting.

It is one thing to talk to someone in customer service. However the people that program the system likely work in a different area or even a different city or country. So I once again repeat, it doesn't matter what a customer service rep says, it matters what really happens in practice when those nights post.
 
LAX Mom said:
I prefer to exchange with II and stick with the current program.
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Working with the Marriott Desk at II and the current program works for me about 90% of the time. There are many owners who are fiercely loyal to Marriott and do not find the II experience satisfactory. So, with 64 resorts and 400,000 plus owners, there is enough critical mass to justify internal exchanges and generate revenue from transaction fees. Sources say multiple week owners want the additional flexibility and are willing to pay for it.
 
iconnections said:
this is not what we heard when we took a "Vacation Club Owner Workshop" in March at the MOC. The person, who gave the presentation, told us that the internal exchange system is in the works but he didn't know the date of the official roll-out.
Click to expand...

Interestingly, that's consistent with what MVCI Owner Services said in March 2009 when I called prompted by the e-mail celebrating the 25th Anniversary.
 
It is interesting that the internal exchange program has been bandied about for a few years and, while salespeople and owner services are intimating that one is imminent, someone in management and presumably in the loop is squashing that rumor in print. Can we assume that that is ostensibly an official position- for now at least?

Of course this is only a guess, but with the marketplace so tenuous, they might be loathe to make drastic changes which will likely make some winners and some losers (for example, owners of the now category 7 weeks, especially Platinum owners, will likely be happy if a points based trading system is rolled out, but category 5 week owners who are used to getting fabulous trades, especially when they've booked those premium weeks, are going to be very unhappy if they can only get a 1 BR in trade for their 2BR, for example, when they're accustomed to getting 2BR trades for their 1BR deposits). It may be a monumental task to design a program that creates limited animosity amongst current owners.
 
dioxide45 said:
So I once again repeat, it doesn't matter what a customer service rep says, it matters what really happens in practice when those nights post.
Click to expand...

Soon someone should be able to report on their experience. I think Marriott could easily flag the MVCI stays to receive only 7 nights credit for a weeks stay, but will they bother to do that? We'll know before very long.
 
I am on an II trade stay now, but it started on MAy 10 so we will see what happens. Like I said previuosly I didn't get any nights credit for a 7 night stay at the Marriot in Kauai last month.
 
Carlsbadguy said:
I am on an II trade stay now, but it started on MAy 10 so we will see what happens. Like I said previuosly I didn't get any nights credit for a 7 night stay at the Marriot in Kauai last month.
Click to expand...

Consider e-mailing Customer.Care@Marriott.com with Night Credit for Reservation 123456 in the Subject. In your narrative, state that you want the nights credited. Customer.Care will e-mail you back with a tracking # and attempt to resolve in 3 to 5 days.
 
Thanks for the advice I will send an e-mail. Earlier today , I faxed a copy of the receipt to MArriott rewards and I will see if that works. What is interesting on my MArriott Rewards page it shows the stay as only April 10- which was my check in day and it does show points awarded. Usually I wouldn't care but I am only about 10 night short for Gold Status and have an award trip planned to Europe this summer.
 
Carlsbadguy said:
Thanks for the advice I will send an e-mail. Earlier today , I faxed a copy of the receipt to MArriott rewards and I will see if that works. What is interesting on my MArriott Rewards page it shows the stay as only April 10- which was my check in day and it does show points awarded. Usually I wouldn't care but I am only about 10 night short for Gold Status and have an award trip planned to Europe this summer.
Click to expand...

That should work. Keep checking your account to see if the nights post. If you don't see them within 2 weeks (it should not take that long, but give them a bit of wiggle room), ding them again.

Cheers!
 
Carlsbadguy said:
Thanks for the advice I will send an e-mail. Earlier today , I faxed a copy of the receipt to MArriott rewards and I will see if that works. What is interesting on my MArriott Rewards page it shows the stay as only April 10- which was my check in day and it does show points awarded. Usually I wouldn't care but I am only about 10 night short for Gold Status and have an award trip planned to Europe this summer.
Click to expand...

Unfortunatly that award stay won't give you any additional nights towards elite status.
 
TJCNewYork said:


Recalling that MVCI owners are consistently disregarded; AND Marriott Vacation Club is the brand least integrated into the Rewards system, AND MVCI nights where NEVER counted until last year, whether you or anyone thinks a question merits asking is absolutely irrelevant. MVCI owners need to be proactive, ask questions, request clarification and speak up.

Click to expand...

You need to realize that the Marriott Rewards program was not designed for the vacation club owner. When it was developed the vacation club brand was just in its infancy if it was around at all.

While yes you and others paid Marriott a lot of money for your ownership, the bread and butter for Marriott are their loyal business customers. You may be one of these also, if so you know keeping them happy and coming back is their top priority. The 400,000 owners are ultimately a very small segment of customers staying in Marriott's each year.

Marriott does not owe any of us anything other than what is in the contracts. The ability for owners to trade their week for points is used for one thing and one thing only, a sales tool.

Ultimately I don't think most people buy their weeks to just trade for points. They buy what they buy to get quality vacations in top quality accommodations. While the ability to trade for points may be good for some there truly was never a great value in it if you compared it to what you paid for the MF, trade option fee, and upfront cost.

Those who have leveraged the points program for great vacations with first class air travel tend to have either several weeks they trade in each year, other sources to earn points, or both.
 
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Nonsense-Marriott Rewards is an integral Benefit of Marriott Vacation Ownership

dioxide45 said:
You need to realize that the Marriott Rewards program was not designed for the vacation club owner. When it was developed the vacation club brand was just in its infancy if it was around at all.

While yes you and others paid Marriott a lot of money for your ownership, the bread and butter for Marriott are their loyal business customers. You may be one of these also, if so you know keeping them happy and coming back is their top priority. The 400,000 owners are ultimately a very small segment of customers staying in Marriott's each year.

Marriott does not owe any of us anything other than what is in the contracts.
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Absolute nonsense. My expectations are higher. My-VacationClub.com is very clear:

"You've entrusted your vacations to us - a responsibility we take to heart. That's why we've made the advantages of Marriott ownership extend even beyond deluxe villas and world-class resorts to enhance all aspects of your vacation and leisure experiences."

That includes Marriott Rewards. Not one MVCI sales presentation excludes this benefit because contrary to your statement, Marriott Rewards is an award-winning loyalty program designed to serve the needs of business and leisure travel. Ongoing brand integration is making Marriott Rewards even better. The integration is quite evident in the recognition of MVCI nights towards qualification for Elite status in Marriott Rewards, the inclusion of MVCI resorts in Hotel Categories and more.
 
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