Phone # for Internal Trade

susiequeve · Aug 18, 2008

Hello,

Does anyone have the phone # to call when trying to do an internal trade 8 months out? Also, could you please give the exact time to call from the east coast.

Thanks so much for your help. I want to be prepared for my phone call on September 1st. LOL.

tomandrobin · Aug 18, 2008

Login to mystar central and look under using your ownership.

There are different phone numbers, depending on wether you own sheraton or westin, and if you are elite status.

susiequeve · Aug 18, 2008

Thanks, TomandRobin I'll do that.

DeniseM · Aug 18, 2008

*I just added this info. to the Owner Resources Sticky under the heading "Reservations."

The time to start calling is at 8:59 ET - keep hitting redial until you get through.

Here are the phone numbers for Owner Services-

U.S., Canada and Puerto Rico - 1-888-SV-OWNER (1-888-786-9637)

United Kingdom - 0-800-89-5065

Mexico - 001-800-847-8262

Non-branded resorts (Harborside, Lakeside Terrace, Cave Creek, Vistana Beach Club etc.) 800-847-8262

Sheraton Branded Ownership 888-SV-OWNER

Westin Branded Ownership 888-WV-OWNER

Fax: - 407-903-4641

Hours of Operation:
9am - 9pm Mon-Fri
9am - 6pm Sat-Sun

susiequeve · Aug 18, 2008

Thank you Denise - I'll be on the phone @ 8:59AM as you suggested. I called Owner Services this morning and I'm told they'll be closed on September 1st for the holiday.

DeniseM · Aug 18, 2008

Look at it this way - no one else will be able to call on the 1st either, and on the 2nd you will be able to check availability for the 1st and 2nd at the same time.

What exchange are you requesting? - May 1st - right?

Good luck! :hi:

susiequeve · Aug 19, 2008

Denise - I'm trying for Harborside. I'm not keeping my hopes up but we'll see, I'm going to give it my best shot. I'll be as persistent as I need to be. Wish me luck.

tomandrobin · Aug 19, 2008

Shooting for May, I think your chances are pretty good. The middle and late May are better then the begining of May.

Let us know how you do with Starwood. I will be trying for a May 3rd check-in at HRA, to book a room for a friend.

susiequeve · Aug 19, 2008

Thanks TomandRobin for the advice. I'll let you know how I make out. I'm keeping my fingers crossed. :wave:

iluvwdw · Aug 21, 2008

GOOD LUCK! I really don't think you will have any problems for May. I've been lucky enough to get it 5 years in a row...but I usually book the week of Mother's Day, which is usually the 2nd weekend of the month.

James1975NY · Dec 9, 2009

DeniseM said:
*I just added this info. to the Owner Resources Sticky under the heading "Reservations."

The time to start calling is at 8:59 ET - keep hitting redial until you get through.

Here are the phone numbers for Owner Services-

U.S., Canada and Puerto Rico - 1-888-SV-OWNER (1-888-786-9637)
United Kingdom - 0-800-89-5065
Mexico - 001-800-847-8262
All Other Areas - 407-903-4649
Fax: - 407-903-4641

Hours of Operation:
9am - 9pm Mon-Fri
9am - 6pm Sat-Sun

Denise, if you would like to update....

UK number is accurate, Mexico is accurate.....you can add:

Non-branded (Harborside, Lakeside Terrace, Cave Creek, Vistana Beach Club etc.)
800-847-8262

Sheraton Branded Ownership
888-SV-OWNER

Westin Branded Ownership
888-WV-OWNER

When owners call through the right number, you are giving SVO an opportunity to track call volumes more effectively, budget for phone costs and also helps identify training opportunities.

DeniseM · Dec 9, 2009

James1975NY said:
Denise, if you would like to update....

UK number is accurate, Mexico is accurate.....you can add:

Non-branded (Harborside, Lakeside Terrace, Cave Creek, Vistana Beach Club etc.)
800-847-8262

Sheraton Branded Ownership
888-SV-OWNER

Westin Branded Ownership
888-WV-OWNER

When owners call through the right number, you are giving SVO an opportunity to track call volumes more effectively, budget for phone costs and also helps identify training opportunities.

THANKS for the update! :hi: