Here is the final (as of tonight) word from RCI on the matter. I've attached the communication. It took several attempts to get an answer in writing.
My Original RCI Question: Dated July 18, 2005
Hello. I reserved two units this evening for the following resort. I received two separate emails from RCI within minutes. However, in looking at my account, it appears that only one resort in on my account.
And now there are no more weeks at the resort. What happened? As you can see, these emails were sent within one minute of each other.
Thanks,
RCI Response July 19:
Hello,
Thank you for your e-mail.
Unfortunately, without your RCI ID #, we cannot assist you. Please return this message with your name and RCI ID #, and we'll be happy to
try to help. If you do not know your ID #, please provide your
complete name, mailing address and where you own. We'll be happy to find the account for you.
Thank you for your interest in RCI Points.
My response July 19:
Hello,
Thank you for your email. My account number is …………. I have contacted RCI by phone today and they did not have the two units available at the Sunset Beach; however they did have two for the following week, May 15.
Additionally, I specifically asked if Extra Vacations at the PB Sunset Beach are subject to the 1 in 4 exchange rule. The vacation counselor told me they are not subject, that only regular exchanges are subject. Please confirm.
I have placed on hold these weeks and have until tomorrow to confirm. I appreciate your prompt response.
Sincerely,
My response July 29 after no reply from RCI:
Dear RCI,
I am still awaiting an answer for the question I emailed you on July 19th.
I had to give up the weeks on hold because you did not answer my question.
Could you please verify if I am eligible to use the extra vacations at the Pueblo Bonito Sunset Beach in Cabo.
Thank you,
RCI’s Response August 4, 2005
Hello,
Thank you for your e-mail. We apologize for the delayed response.
The 1-in-4-year rule applies per account, irrespective if it is a regular exchange or Extra Vacation. We regret it if you were given the wrong information.
Since you vacationed at resort #5704 Pueblo Bonito at Sunset Beach in May 2004, you will not be eligible again until 2008.
Thank you for your interest in RCI.
Kind regards,
Julio Tierno
Customer Communications Specialist