Jennifer2610
newbie
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- Jan 13, 2017
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- Resorts Owned
- Westgate
Hi everyone.
In March of 2015, I was told that I must get out of my Westgate Bluetree timeshare because of some legal issues they were having over ownership of the entire property. If I didn't get out, basically I would be wasting my ownership because it would be worth nothing to any company I would try to exchange to or anyone I would try to sell to.
We decided to upgrade from a 2 bedroom to a 3 bedroom at Westgate Lakes. As we are going through everything, our sales rep - Tiffani Miller - tells us that she can easily rent out our timeshare for us to big corps that come in for the convention center. Even drawing us a lovely diagram on how we can split our 3 bedroom and easily rent out the 1 bedroom lock off for $1,500.00.
This was of course 100% our money because Westgate was not allowed to collect from this. This is not the first time I've heard this from one of their sales representatives so I did not think anything of it.
She said she was going to move our maintenance fees til 2016 and to give her a call closer to summer and let us know if its something we would like to do. Spoke to her again during the summer, but since we moved our fees to 2016, she couldn't rent it out until 2016 after our maintenance fees were paid, but to go ahead and give her a call once we did.
We called her after our fees were paid in February of 2016 and left her numerous messages, texts, emails with no response. Even asked for her supervisor because at this point we didn't know how to get a hold of her. Supervisor is never available either. Finally we were told she moved locations.
With still no luck in the summer of 2016 I called Westgate Lakes and asked for whoever high up I can speak to. I spoke with Lisette and told her what Tiffani Miller had said regarding getting a hold of her to rent out our timeshare and the lady on the phone said, we don't do that? You are responsible for doing that.
She explained to me that it is not something they do and I explained my concerns and quickly asked for whomever high up to speak to. She was not able to get a hold of her supervisor so she sent him, Bryan, an email because apparently Tiffani was still at BlueTree all along. A week later Tiffani Miller miraculously appeared and claim she never received any voicemails, texts, emails etc.... Spoke to my husband and apologized profusely. She says that she has a few people on her list to rent out their timeshare, but will add us to that list and rent it out for us. She also told my husband that this was something the sales representatives did on the side so to please deal with her directly.
Had i known that this was not approved by Westgate I would have NEVER upgraded. How about it is now January of 2017 and still when you call for Tiffani you can NEVER get a hold of her and Bryan, her supervisor, no longer works there, but you can call the next day to get a hold of another supervisor who's NEVER there.
After chewing out a representative, they told me to write a letter to their complaints department which I've been holding off in hopes to make sure i gather all my information correctly before doing so. The rep also told me that they would extend the time to use my 2016 time anytime through 2018 with no issues. My husband calls today to try and exchange that 2016 week, not only do they want a $150 fee, but they also want $250 because its Easter week (WOW!). He calls again to speak to another rep and they say oh I see your notes and I have no issues waiving that $150, but the $250 fee stands.
Anyone have any experience with what I've gone through and can give guidance. My timeshare is not paid off, but in good standing. Not sure if a deed back is even an option, but I want to make sure I have all my information correct before I send my complaint.
Thanks in advance.
In March of 2015, I was told that I must get out of my Westgate Bluetree timeshare because of some legal issues they were having over ownership of the entire property. If I didn't get out, basically I would be wasting my ownership because it would be worth nothing to any company I would try to exchange to or anyone I would try to sell to.
We decided to upgrade from a 2 bedroom to a 3 bedroom at Westgate Lakes. As we are going through everything, our sales rep - Tiffani Miller - tells us that she can easily rent out our timeshare for us to big corps that come in for the convention center. Even drawing us a lovely diagram on how we can split our 3 bedroom and easily rent out the 1 bedroom lock off for $1,500.00.
This was of course 100% our money because Westgate was not allowed to collect from this. This is not the first time I've heard this from one of their sales representatives so I did not think anything of it.
She said she was going to move our maintenance fees til 2016 and to give her a call closer to summer and let us know if its something we would like to do. Spoke to her again during the summer, but since we moved our fees to 2016, she couldn't rent it out until 2016 after our maintenance fees were paid, but to go ahead and give her a call once we did.
We called her after our fees were paid in February of 2016 and left her numerous messages, texts, emails with no response. Even asked for her supervisor because at this point we didn't know how to get a hold of her. Supervisor is never available either. Finally we were told she moved locations.
With still no luck in the summer of 2016 I called Westgate Lakes and asked for whoever high up I can speak to. I spoke with Lisette and told her what Tiffani Miller had said regarding getting a hold of her to rent out our timeshare and the lady on the phone said, we don't do that? You are responsible for doing that.
She explained to me that it is not something they do and I explained my concerns and quickly asked for whomever high up to speak to. She was not able to get a hold of her supervisor so she sent him, Bryan, an email because apparently Tiffani was still at BlueTree all along. A week later Tiffani Miller miraculously appeared and claim she never received any voicemails, texts, emails etc.... Spoke to my husband and apologized profusely. She says that she has a few people on her list to rent out their timeshare, but will add us to that list and rent it out for us. She also told my husband that this was something the sales representatives did on the side so to please deal with her directly.
Had i known that this was not approved by Westgate I would have NEVER upgraded. How about it is now January of 2017 and still when you call for Tiffani you can NEVER get a hold of her and Bryan, her supervisor, no longer works there, but you can call the next day to get a hold of another supervisor who's NEVER there.
After chewing out a representative, they told me to write a letter to their complaints department which I've been holding off in hopes to make sure i gather all my information correctly before doing so. The rep also told me that they would extend the time to use my 2016 time anytime through 2018 with no issues. My husband calls today to try and exchange that 2016 week, not only do they want a $150 fee, but they also want $250 because its Easter week (WOW!). He calls again to speak to another rep and they say oh I see your notes and I have no issues waiving that $150, but the $250 fee stands.
Anyone have any experience with what I've gone through and can give guidance. My timeshare is not paid off, but in good standing. Not sure if a deed back is even an option, but I want to make sure I have all my information correct before I send my complaint.
Thanks in advance.
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