Hope everything goes smoothly. But here's a brief history why I'm so pessimistic on Wyndham IT
Purchased a contract at the end of January. When the points showed up online 2 days later they have a July 1st start date with use year ending June 30 2018 even though all of our contracts already had a 12 31 end use years. Went back to sales office and stated I'm not buying a contract with no points for 5 months. Called owner care. Was told it would be corrected in minutes and use year would be changed also with current points. Received email 15 minutes later stating they added points to current use year ending 12 31 2017 but could not change use year on new contract because of the big realignment by another department but it would be done by the end of March. In the past few weeks some of you have posted your use years were realigned without any request to do so. I requested the new contract be realigned and it wasn't done till this week over 3 months later.
Early February made second purchase along with enrolling PICs to get VIP Platinum. Sales stated we want you to have real member number. Let's put this purchase in a developer member number and request the member numbers be merged getting rid of your resale 999 number. Request was put in merge member numbers. Was told to allow 2 weeks for the merger.
Did follow up a couple of times with no action through March. Early April I called in and started with title department. After about 4 transfers to different departments. I was informed that they would expedite the request but that I had too many contracts. This is when I was informed that as a result of audits there's a new rule of 10 contract max per member number. I know which department this is and who stated it but will not reveal it here. The irony is they even counted my bonus point contracts.
In early May I was informed there's a glitch in the internal system preventing the merger of our member numbers. Also there's a team working on our merger. REALLY A TEAM TO MERGE 2 MEMBER NUMBERS.
This week after hassling for over three months our use year gets realigned, finally receive credit for Platinum discounts on some reservations.
This week THEY DO THE MERGER BACKWARDS SO WE STILL HAVE THE 999 MEMBER NUMBER. NOW ONLY THE 999 NUMBER AFTER IT WAS WYNDHAM SALES THAT WANTED TO GET RID OF IT. Am told this is being fixed. I don't know what our account will look like when the system comes up.
After spending over 100k this is how they treated a new Platinum VIP Member the last three and a half months
Purchased a contract at the end of January. When the points showed up online 2 days later they have a July 1st start date with use year ending June 30 2018 even though all of our contracts already had a 12 31 end use years. Went back to sales office and stated I'm not buying a contract with no points for 5 months. Called owner care. Was told it would be corrected in minutes and use year would be changed also with current points. Received email 15 minutes later stating they added points to current use year ending 12 31 2017 but could not change use year on new contract because of the big realignment by another department but it would be done by the end of March. In the past few weeks some of you have posted your use years were realigned without any request to do so. I requested the new contract be realigned and it wasn't done till this week over 3 months later.
Early February made second purchase along with enrolling PICs to get VIP Platinum. Sales stated we want you to have real member number. Let's put this purchase in a developer member number and request the member numbers be merged getting rid of your resale 999 number. Request was put in merge member numbers. Was told to allow 2 weeks for the merger.
Did follow up a couple of times with no action through March. Early April I called in and started with title department. After about 4 transfers to different departments. I was informed that they would expedite the request but that I had too many contracts. This is when I was informed that as a result of audits there's a new rule of 10 contract max per member number. I know which department this is and who stated it but will not reveal it here. The irony is they even counted my bonus point contracts.
In early May I was informed there's a glitch in the internal system preventing the merger of our member numbers. Also there's a team working on our merger. REALLY A TEAM TO MERGE 2 MEMBER NUMBERS.
This week after hassling for over three months our use year gets realigned, finally receive credit for Platinum discounts on some reservations.
This week THEY DO THE MERGER BACKWARDS SO WE STILL HAVE THE 999 MEMBER NUMBER. NOW ONLY THE 999 NUMBER AFTER IT WAS WYNDHAM SALES THAT WANTED TO GET RID OF IT. Am told this is being fixed. I don't know what our account will look like when the system comes up.
After spending over 100k this is how they treated a new Platinum VIP Member the last three and a half months
