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TUG payment page issues?

TUGBrian

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I know this is a longshot, but we have been trying to troubleshoot a nagging (and unknown) error with the TUG shopping cart (where you go to join or renew).

has anyone recently here tried to join or renew their membership and had ANY sort of error or issue with the payment process completing or timing out or giving some other sort of error?

you can either reply here, or email me personally at tugadmin@tug2.net

thank you!
 
jhac007

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TUGBrian said:
I know this is a longshot, but we have been trying to troubleshoot a nagging (and unknown) error with the TUG shopping cart (where you go to join or renew).

has anyone recently here tried to join or renew their membership and had ANY sort of error or issue with the payment process completing or timing out or giving some other sort of error?

you can either reply here, or email me personally at tugadmin@tug2.net

thank you!
Click to expand...

Hi Brian! Yes there was an issue a few days ago when i tried to renew and some sort of error (do not remember) came up. However, I was able to renew for three years this morning but now it is still telling me my membership has expired when I request my password. I did get an email receipt that I had paid.

Jim
 
TUGBrian

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could you email me at tug@tug2.net so i can look into it further?

(no need to put your order info here on the forums)
 
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mrsteiner

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payment renewal issues

The same thing happened to me just now. I renewed my membership and got a receipt of payment but can't log in as it says my membership is expired. HELP!!!
I have called and left messages and emailed just a few minutes ago.
 
DeniseM

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mrsteiner said:
The same thing happened to me just now. I renewed my membership and got a receipt of payment but can't log in as it says my membership is expired. HELP!!!
I have called and left messages and emailed just a few minutes ago.
Click to expand...

You are logged in and showing as a "TUG member." Did you pay with Paypal?
 
M

mrsteiner

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no, my discover card. I do see I am shown as a member but when I try to log in to read reviews it does not recognize my membership. I have tried to get my password sent via email and it rejects both emails. can I just try to join as a new member and get my $30 refunded after I pay as a new member. Really need access ASAP
 
Last edited:
DeniseM

DeniseM

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TUGBrian just logged in, and will be helping you soon.
 
TUGBrian

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Hi!

as we explained in the email, you paid with a different email address than your TUG membership is under...thus we have to manually find your membership and renew it for you.

you should be all set now.
 
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