The new reservation transaction policy is ridiculous!

[smurfyblue]

I booked a transaction yesterday, but confused by the new system (thought I was selecting the nights I would be staying) I was one day off so since I decided to cancel the reservation and reschedule it selecting the correct checkout date & I was charged another $19. This is just wrong. I made this correction almost immediately. Also several times I have had to book 3 days in 1 room and 4 days in a different size room to get a week for one trip now i am going to use up 2 transaction points for this one booking?

Why this change? I don't mind many of the changes Wyndham made, but they need to rethink this transaction charge. Especially for a situation where a owner is just trying to book a week at 1 location or if a mistake is made and cancelled within 24 hours.

Is there a formal channel of Wyndham that i can submit a complaint to? I have been looking but cant find anything like that. Is it just owner care i can complain to?

 

[vacationhopeful]

I would bet Wyndham thinks this is a reasonable change. It makes them a few dollars more ...maybe you would find it cheaper to just buy a VIP level that includes FREE RTs? I am sure Wyndham will suggest that as a very SMART decision (buy a higher VIP level).

And I would bet ... this change, like all the other changes, will NOT be altered or modified.

PS Yes, the old way was, an RT was good for that calendar day.

 

[ronparise]

The two charges are less money than one under the old system

 

[Sandi Bo]

I booked a transaction yesterday, but confused by the new system (thought I was selecting the nights I would be staying) I was one day off so since I decided to cancel the reservation and reschedule it selecting the correct checkout date & I was charged another $19. This is just wrong. I made this correction almost immediately. Also several times I have had to book 3 days in 1 room and 4 days in a different size room to get a week for one trip now i am going to use up 2 transaction points for this one booking?

Why this change? I don't mind many of the changes Wyndham made, but they need to rethink this transaction charge. Especially for a situation where a owner is just trying to book a week at 1 location or if a mistake is made and cancelled within 24 hours.

Is there a formal channel of Wyndham that i can submit a complaint to? I have been looking but cant find anything like that. Is it just owner care i can complain to?

Complaints? I think the best we can do is use the feedback option on the website (little tab on the ride side (halfway down)). Or respond to surveys when they come via email following calls to VC or OC (I haven't seen one of those for awhile).

I'm VIP so the transaction fees don't affect me... but my 2 cents... the airlines will give you 24 hours to make changes or cancel a ticket, seems like standard protocol in many industries. The unlimited transactions per day for one fee made sense to me. I would not be happy with this change.

 

[bhodgson]

I booked a transaction yesterday, but confused by the new system (thought I was selecting the nights I would be staying) I was one day off so since I decided to cancel the reservation and reschedule it selecting the correct checkout date & I was charged another $19. This is just wrong. I made this correction almost immediately. Also several times I have had to book 3 days in 1 room and 4 days in a different size room to get a week for one trip now i am going to use up 2 transaction points for this one booking?

Why this change? I don't mind many of the changes Wyndham made, but they need to rethink this transaction charge. Especially for a situation where a owner is just trying to book a week at 1 location or if a mistake is made and cancelled within 24 hours.

Is there a formal channel of Wyndham that i can submit a complaint to? I have been looking but cant find anything like that. Is it just owner care i can complain to?

Call them and if you don't get the resolution - ask for supervisor- the site is a mess and they know it. If that doesn't work, give it time and call again. Talked to someone from Wyndham the other day who called for my opinion of the new site and he got an earful. He admitted that it is a mess and heads are rolling and they are trying to fix it so go for it - what do you have to lose. I promise you, VIP owners are screaming at them daily - myself included - good luck.

 

[cayman01]

I will stand by what I said. You call in to a VC, you pay. You do all the work yourself online,it is free.

 

[nicemann]

I will stand by what I said. You call in to a VC, you pay. You do all the work yourself online,it is free.

I totally agree with this. If I am doing it myself, I am not costing Wyndham anything other then maybe a little bandwidth. That's their own fault for all the pictures. If I call in then I am costing them payroll. That is when I understand having to pay. I am okay with that. I don't like calling anyways. Heck I just refinanced my house online, not talking to one person on the phone or in person till the notary came and I had to sign the closing papers. The internet makes people like me happy, not having to deal with humans for something I can do myself. At least once the website is 100% it will be that way.

 

[dagger1]

Is there a formal channel of Wyndham that i can submit a complaint to? I have been looking but cant find anything like that. Is it just owner care i can complain to?[/QUOTE]

Wear this to every Wyndham you go to, and definitely to every "owner update":

 

[bnoble]

I will stand by what I said. You call in to a VC, you pay. You do all the work yourself online,it is free.

That would be nice, but that's not how it works.

 

[55plus]

I totally agree with this. If I am doing it myself, I am not costing Wyndham anything other then maybe a little bandwidth. That's their own fault for all the pictures. If I call in then I am costing them payroll. That is when I understand having to pay. I am okay with that. I don't like calling anyways. Heck I just refinanced my house online, not talking to one person on the phone or in person till the notary came and I had to sign the closing papers. The internet makes people like me happy, not having to deal with humans for something I can do myself. At least once the website is 100% it will be that way.

It's a revenue stream for Wyndham - fees, fees and more fees. It's like the Airlines - fees, fees and more fees. In Wyndham and the Airlines' mind, you can upgrade to avoid those fees. With Wyndham it's buy enough developer points to become VIP. With the Airlines it's upgrade to first class. It's all about getting their greedy little hand into you pockets. If there isn't a cost to them, but they can charge you for something they will.

 

[bnoble]

The transaction fees do not go to Wyndham. They are revenue to the Trust, which is used to offset costs and helps reduce the Program Fee. We'd be paying it one way or another.

 

[smurfyblue]

The two charges are less money than one under the old system

In the old system I paid $30. And I wont mind going back to that. As sandy noted even airlines give a 24 hour period for changes. I am a silver VIP owner, already have more than enough points. I end up banking them sometimes.

 

[Sandy VDH]

In the old system I paid $30. And I wont mind going back to that. As sandy noted even airlines give a 24 hour period for changes. I am a silver VIP owner, already have more than enough points. I end up banking them sometimes.

You are mistaken, in the old system it was $39.

You were charged charged 2 X $19 = $38.

You just saved a $1

Only Gold and Platinum VIP have unlimited transactions.

 

[vacationhopeful]

Plus, the $39 fee was good for the entire calendar day. Plan a bit and save some dollars.

 

[smurfyblue]

View attachment 4206

Is there a formal channel of Wyndham that i can submit a complaint to? I have been looking but cant find anything like that. Is it just owner care i can complain to?

Wear this to every Wyndham you go to, and definitely to every "owner update":

Ha ha, guess that gets you out of the update session real quick, but i don't want to spend my vacation telling people to by resale tho....

I have managed to avoid attending any owners update for a while, I was thinking of going to an update on my next stay at Wyndham to provide feedback but I don't think the salesmen care to hear or note this.

 

[smurfyblue]

You are mistaken, in the old system it was $39.

You were charged charged 2 X $19 = $38.

You just saved a $1

Only Gold and Platinum VIP have unlimited transactions.

Are you sure so how much was paid on call in? Cause i knew calling it in was higher than completing the transaction online.

 

[Sandy VDH]

I was thinking of going to an update on my next stay at Wyndham to provide feedback but I don't think the salesmen care to hear or note this.

They do not care at all. Save your time and your grief at going.

 

[smurfyblue]

The transaction fees do not go to Wyndham. They are revenue to the Trust, which is used to offset costs and helps reduce the Program Fee. We'd be paying it one way or another.

who does the program fee go to?

 

[Sandy VDH]

Are you sure so how much was paid on call in? Cause i knew calling it in was higher than completing the transaction online.

No idea call in price, as I never call. I preferred online.

So I am not really booking anything right now.

 

[smurfyblue]

No idea call in price, as I never call. I preferred online.

So I am not really booking anything right now.

i just checked the 2009-2010 directory it was $30

 

[smurfyblue]

Reservation transaction

 

[smurfyblue]

Thanks to ppl who gave tips on whom to complain to. I am not of the mindset that i should just sit, be quiet and take all the sh** an organization throws at me because I live at their mercy. Complaining has worked at wyndham some things changed cause ppl complained. People complaining had something to do with these new set of changes. I dont see how not saying anything is better than formally voicing my frustration at the organizations policy changes.

 

[paxsarah]

You are mistaken, in the old system it was $39.

You were charged charged 2 X $19 = $38.

You just saved a $1

Only Gold and Platinum VIP have unlimited transactions.

It was $30 online, $59 by phone. Credit pool was (and points deposit now is) $39.

 

[Sandy VDH]

It was $30 online, $59 by phone. Credit pool was (and points deposit now is) $39.

I thought they all ended in a 9.

 

[paxsarah]

I thought they all ended in a 9.