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The New Club Wyndham Website (General Discussion)

Discussion in 'Wyndham Vacation Resorts' started by abeachbum, May 20, 2017.

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  1. buckor

    buckor TUG Member

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    Well, they finally got my account straightened out. I had negative points in 2 use years. They corrected one about a week and a half ago and the second use year end of last week.

    So, I am finally up and running full steam...yay!

    Sent from my SAMSUNG-SM-J320AZ using Tapatalk
     
  2. chapjim

    chapjim TUG Member

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    Not a top priority but I'd like to see Wyndham re-define the geographical regions. It's a stretch to put Oklahoma in the South. Used to be in the Mid-South (along with Tennessee) and even that was hard to take.

    Maybe anything south of the Mason-Dixon Line is South.
     
  3. Baby Jane

    Baby Jane Guest

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    Is the site down again :( I get a error message when I sign in?
     
  4. Baby Jane

    Baby Jane Guest

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    never mind I got in on Firefox even though chrome has been working since new website started it didn't this morning
    :(
     
  5. 55plus

    55plus TUG Member

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    What did you expect? It's Wyndham's new dysfunctional piece of crap website so expect an increased amount of down time, problems and delays, and most importantly, expect the worse online experience possible. . .
     
    Last edited: Jul 18, 2017 at 10:58 AM
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  6. Baby Jane

    Baby Jane Guest

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    So far my worst fear hasn't been confirmed. I have managed to get 3 different families and us weekends for labor day weekend. 2 beach and 3 smoky mountains. May be with the rule changes people had to cancel more reservations rather than holding onto them until the final hour. I have always found your best chances to book is 60 day window then again 15 to 0 days before check in. It seems like that is the same. 2 of them were instant upgrades too. The website is painfully slow and wonky and windows do sometimes close on you for no reason and hate that check in day isn't discount day for whole stay. It looks that most or all days need to be in upgrade window I miss the seeing all rooms available for 2 months as for us check in date isn't always set in stone but I was worried inventory would not be available in discount window.
     
  7. Nomad34

    Nomad34 Guest

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    Yes, I miss the system where all openings were listed and it was a game to see what would be available when the discount came effective. Times change and so does the game. I still look forward to the beautiful resorts and do not regret joining.
     
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  8. 55plus

    55plus TUG Member

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    Well, now we know why after all this time the dysfunctional piece of crap website Wyndham shoved down our throats is still a dysfunctional piece of crap. It appears Wyndham is putting the effort into their Extra Holidays website, you know, the website they use to screw us over by taking the choice reservations and renting them for their benefit. That website operates flawless and ours, the one they shoved down our throats, is still an abortion in progress. But who am I to judge? I just an IT guy who was a school district network administrator at one time.
     
  9. Nomad34

    Nomad34 Guest

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    Now we know why they want us to move points to EH for their benefit not ours.. Messed up the reservations for all with this new website. What next?
     
  10. Cedartree105

    Cedartree105 Guest

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    Can someone explain these acronyms CONTRACT DETAILS Reciprocal ARP, UD. ARP is advanced priority not sure about the rest?
     
  11. Jan M.

    Jan M. Guest

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    Reciprocal ARP is advance reservation priority at an additional resort. I think it shows in your ownership details if you have this.
    UD or UDI is undivided interest meaning all the points in one deed.
     
  12. Cedartree105

    Cedartree105 Guest

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    Yes I have reciprocal arp, udi at myrtle beach and udi at smokey mountains. So basically I can book myrtle beach out 13 months in advance? The other resort would be 10 months correct? Myrtle beach is Club Wyndham and the other is club Wyndham select. Not sure how select is different beside the 10 month rule?
     
  13. uscav8r

    uscav8r TUG Review Crew: Expert TUG Member

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    Club Wyndham Select means you have a deed at that specific resort. You can book ARP at that specific resort, but would need to wait until 10 months to book other properties.

    You did not mention which MB property shows up (or that you own), but it may show up differently because the MB properties all share ARP and can be booked at 13 months.


    Sent from my iPhone using Tapatalk
     
  14. Cedartree105

    Cedartree105 Guest

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  15. johnstonga

    johnstonga Guest

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    OK, I've mostly held back .... but I just have to vent.

    There's lots of well documented problems .... but what's really frustrating is that the site cannot do basic search functions well.

    I've got an early retiree brother who goes to Hawaii a couple of times a year -- and everyone knows Early September after Labor Day is a great time to snag a deal almost anywhere.

    Well the first 3 weeks of Sept are now in my Platinum VIP 60-day discount/upgrade window and he's totally flexible on travel dates and length of stay.

    It's gonna take Hours to find the best options ....

    I am going one resort at a time,
    ... finding Studios/One BR availability;
    ... then doing additional searches to see if there are larger units with overlapping dates ..ugh
    ... just to take advantage of all the Basic VIP benefits that have Nothing to do with Mega or Mini renters .... I am charging my brother my costs..... Now I may have to charge him $10/hour to do the searching.

    There are, of course, other ways to conduct such a search ... but I have found them even more cumbersome.

    It's not hard to imagine this is what Wyndham had it mind .....
    ....Market the VIP benefits .... and have a reservation system that makes it very hard to use them.

    "Sad"
     
  16. Sandi Bo

    Sandi Bo TUG Member

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    To add insult to injury... it seems especially slow this evening. I'm falling asleep waiting for my screens to finish rendering.
     
  17. OutSkiing

    OutSkiing TUG Member

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    Reciprocal ARP is two things. 1) The kind that seems to show up in your ownership summary is when you purchased a contract that was originanly sold with one Reciprocal Resort .. perhaps because the original contract was purchased from Wyndham at a time when it was under construction so they threw in another resort's ARP as a concession. 2), VIP owners get up to 3 Reciprocal ARP uses a year at any resort they choose. It kicks in the 11th month out only (not all the way to 13). In the new web site, you can see this in the 'Points Caldulator' when you select a travel date that is 11 months out the calculator will tell you in addition to the ARP points available for use at your various home resorts, the number of Reciprocal ARPs you have left.

    Before the new site, we used to be able to call Owner Care and they would make our Reciprocal ARP reservations for us. Now, even though the new site shows them in the Points Calculator, it does NOT let us reserve with them at 11 months. Nor does it let OC do it. Numerous tickets and phone calls and it still does not work.

    Bob
     
  18. OutSkiing

    OutSkiing TUG Member

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    Every time the site goes down we get excited that maybe Wyndham is finally releasing the much awaited software patch to fix all the software related problems. No such luck.
     
  19. Sandy VDH

    Sandy VDH TUG Review Crew: Expert TUG Member

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    It is faster to search the entire region in two day increments until you find a target (resort date to investigate further. An entire month is 27-30 searches, as a first pass. Once I find a target, I might then pick no dates and see what other dates are around it, in various rooms sizes.

    The opportunistic search is virtually impossible without an extreme amount of patience. I usually give up I find it so frustrating. Thankfully, lately all my friends and family requests have been for a fixed date. In that case I just hope for a possible instant upgrade at either the 60 day window of the 20 -15 day prior window when cancellations come back. What I have done for most of my last reservations, is book something at 60 days, and periodically check for something better. Seriously start checking again in the last 5 days before cancellation period ends. Only with 15 days or less do I book the guest certificate, unless I am able to catch the instant upgrade I want at the 60 day mark.

    Funny thing that is not all that different from what I used to do. It is just now the upgrade has NEVER worked for me even though there have been opportunities I see. I have even had an opportunity where I booked a smaller unit than what I had already booked, got a double upgrade to a 3 BR, and then just cancelled my 2 BR that I originally booked with the request for an upgrade.
     
  20. johnstonga

    johnstonga Guest

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    Does anyone have a list of all the "Regions"

    I did one for "US - West" and "US - South" and also individual states with multiple resorts ... but there's gotta be a list of these somewhere.
     
  21. staceyeileen

    staceyeileen TUG Member

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    You just click on View All Destinations and then it displays all the regions.


    upload_2017-7-20_9-11-35.png

    The default is View by State but you can change it to View by Region. The regions and subregions are clickable.

    upload_2017-7-20_9-13-37.png
     
  22. Sandy VDH

    Sandy VDH TUG Review Crew: Expert TUG Member

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    select the View Destinations link just below the Location book.

    You are then presented with the following screen, just select REGION link.
    upload_2017-7-20_8-17-15.png
     
  23. Sandy VDH

    Sandy VDH TUG Review Crew: Expert TUG Member

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    You were posting staceyeileen while I was opening and copying screens.

    Great minds think alike.
     
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  24. cayman01

    cayman01 TUG Member

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    Just wondering if anybody who has cancelled a reservation has received extra points back? We know that was a trigger for this wonderful new website. Have they managed to fix that or is the problem still present?

    AND if they did fix it would it be possible to retrofit the fix to the old system and switch back?
     
  25. Sandy VDH

    Sandy VDH TUG Review Crew: Expert TUG Member

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    Never had it happen on the old site. Not on this either and I have booked and cancelled 30 or 40 booking since new system.
     
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